Contractor reviews in Huntersville, North Carolina

TL;DR
Project estimated at 4-6 months, took 10 months to complete. We experienced repeated quality issues (still discovering more), inconsistent follow-through, and an unprofessional final interaction. We would not recommend.

UPDATE: After just 3 months, both a new air conditioner and a 2 year old unit Authentic Construction relocated FAILED. Multiple third party experts determined extreme incompetence in the install and relocation, with a 6 inch opening blowing into attic, exposed wiring, and lack of a pan safety switch and valve caps in new unit. The 2 year old unit they moved had a bend in the freon line. The compressor then blew up leaking freon and we were forced to evacuate the house. (See photos.) We had to spend many thousands fixing their errors, with more likely to come. Please, avoid this company at all cost.

Edit: after a month, we’ve discovered many more issues. The insulation is falling out of the floors on all new areas of the house. Bathroom caulk has failed.

Our experience
We recently completed a renovation of our single-story 1950s ranch with Authentic Construction. We didn’t initially plan to leave a negative review, but our overall experience, particularly the way it ended, compels us to share it.

Timeline
The project was initially estimated at 4–6 months and ultimately took 10 months. While there was an early 1–2 month delay due to the gas company, the project extended well beyond that. The prolonged construction was especially difficult as it overlapped with my wife’s third trimester, and work was still ongoing when we brought our newborn home. The move-in date was set and then pushed back 4 separate times.

Quality Issues
Throughout the project, we encountered both major and minor workmanship issues. There are too many to mention, but I've highlighted a few below (including photos):
- The back half of the home remained exposed to the elements for roughly two months without proper tarping, with standing water on hardwood floors for weeks.
- The newly installed HVAC system is too powerful for the new addition, which resulted in pressurized doors not closing properly and a wind-tunnel sound on the lowest setting. We have to bring in another HVAC professional.
- Multiple framing corrections were required.
- Numerous smaller problems added up. For example, in one 24-hour period, two ceiling vents fell out, a bathroom mirror detached from the wall, and a closet shelf pulled out when first used due to improper anchoring.
- Even after completion, we’ve continued to find items that were missed, including reversed shower controls, missing insulation on the attic door, improperly sized crawl space vents, and another ceiling vent that later fell.

Communication & Process
We had many productive in-person conversations, and we approached every issue with kindness and professionalism. However, commitments were often made verbally and not followed through without repeated reminders. It frequently felt like we were responsible for tracking open items rather than having a structured quality control process in place.

We understand that construction projects require back-and-forth and adjustments. Our concerns were not about isolated mistakes, but about the volume of recurring issues and the need to repeatedly flag them ourselves, often after weeks or months.

Final Interaction
At the end of the project, when we expressed disappointment about the number of quality concerns, the conversation escalated in an unprofessional manner. The owner was cursing and even directly insulted our character. Disagreements can happen, but respectful communication should remain a baseline.

Overall
We like the final design and layout of our home, and we do appreciate the vision and flow they helped create while maintaining the character of our ranch. However, based on our experience with delays, quality control, and communication — particularly the way concerns were handled at the end — we cannot recommend them.

We had hoped for a different experience and wanted to share ours so future clients can make an informed decision.

My name is Anmaw and I had these company repair my roof and they had such a wonderful job and the job has been done only one day and also the owner of this company is a great guy clear communication and he put the right people to work and I really recommended to any one …….

Good job

Ted was always responsive to my calls or text. They showed up on time, completed the job as agreed and at the agreed price
I would definitely recommend

Chuck Long

The quality and communication was by far superior. As a broker in NC I will be sharing this companies information with my brokerage and beyond. Thank you for the workmanship and quality.

They did an awesome job with a new roof and in a short time which surprised me as I thought it would take a couple of days and done in 1 day and cleaned after themselves as if they were never here. I recommend them highly. Next job will be a new porch.

Ted and his team did great work repairing my cedar siding. They gave me a detailed quote, and did the repairs thoroughly and quickly. I'd be glad to hire them again.

Ted and company were professional, efficient and did quality work in my home after water damage occurred. I would recommend them and would call on them again if needed. I appreciated how well they all communicated during the entire process and how responsive they were to address any concerns. Thank you!

Authentic Construction did a great job tiling my kitchen floor and repairing water damaged subfloor. Quality work and excellent communication throughout the process.

I have called upon NC Storm Repair since August 2012. Fast forward to 2021 my experience is still positive and my roof is still going strong.
Anytime, I have had a question or concern NC Storm Repair has been responsive, cordial, professional & reliable.
I will continue to utilize their service & expertise.

Ted and Garrett were very proficient and methodical with their research regarding a water leak in our bay window roof. They provided a detailed analysis of the their findings and explained the rationale behind their recommendations. They were personable yet professional in all their interactions. Most importantly, they demonstrated a sense of urgency to identify and resolve the issue which was highly desirable from my perspective.

My family and I have enjoyed working with Ted and his team! Great communication, awesome people, and quality work.

Ted and his staff gave fantastic service! They give good quality work and care about customer satisfaction! Thanks to him we are able to get our roof replaced in a day and can close on our house on time! Thank you!

After months of searching for a contractor for our bathroom remodel, finding nothing but overpriced or cut corners options, we were so thankful to find these guys. From start to finish, they were nothing but professional and hands on with us. They understood our vision and our budget and made our vision a reality without ever cutting corners or going over budget. The laborers had the utmost respect for our home, the project and us during the renovation leaving no trace other than our beautiful new bathroom. We can’t say enough about our wonderful experience and how over the moon we are with our new bathroom. If you want something done right without breaking the bank this is definitely who you want to go with.

I've done two projects with Ted (master bath remodel and kitchen vent hood installation) and both exceeded my expectations. Ted's crew was professional and thorough and I look forward to working with him again.

Ted and the guys at NC storm repair have done several inspections and repairs for my clients and have always been great to work with. The quality of their work is fantastic. They are always responsive to communications and punctual for inspections or jobs. I would highly recommend them for any roofing/ storm damage repairs.

Joe O’Meara
Coldwell Banker Realty

This company was very professional when inspecting our roof. They notified our insurance company with their findings. The team they assembled to replace our roof was efficient and worked tirelessly until the job was complete.
I would not hesitate to recommend them. Actually, I have recommended them to a friend. They also sent all the necessary paperwork into our HOA without any issues prior to installation and upon completion.
I recommend their work and professionalism highly.
You would be served well using this company.

We had a hail storm in Kannapolis last night and received an email from this company about the potential for roof damage. I replied to the email and received a call back very promptly. Ted was very helpful and sent over a report based on radar reports of what the storm was like in my area (I wasn't home at the time of the storm). They came out same day exactly when they said they would to do an inspection. Based on their visit, my roof was in good shape without damage so I don't need work now, but would definitely call this company back in the future for roofing repair or replacement. I felt they were very honest, professional and knowledgeable.

Ted and team did an awesome job with my roof in Madison Park. They were on time, worked hard, were very professional and personable. They worked with my closing schedule and had no issues completing the job on time as initially communicated. Rest assured your roof is in good hands and the work will be quality and for a great value. A+ guys and workmanship.

Ted and Garrett built a custom carriage house for us in our backyard. They were very communicative and attentive up front to fully understand what our vision was for the project, and they executed without issue every step of the way from initial design through completion. Their crews were respectful, efficient, and high quality. They were frequently on site to monitor progress and made sure we were updated every step of the way. On a personal level, Ted and Garrett are very enjoyable to be around, and we frequently ended up having random off-topic conversations with them about books, travel, family, etc whenever they were on site. I'd recommend them to anyone!

Best Contractor you can find! Extremely honest, professional and communicative through the whole process. Trust me, call Authentic Construction. Our family was very lucky to find them!!

We added an entire second story to our home- doubling square footage. Ted and Garrett knocked it out of the park. They were extremely professional and honest through the whole process. They hit every deadline, and communicated the whole way. They worked hard to make sure everything was completed the way we wanted. They went above and beyond to make sure every last detail was hit. They took a lot of pride knowing our family was moving back into this house to make sure it was ready for our two young boys. I cannot say enough about this team. I will use them for any project I have going forward. Our house is beautiful, and could not have asked for a better experience working with a contractor.

We had a great experience during a large, 3 bathroom remodel process. I had just finished another large construction project with a different, difficult-to-work-with contractor, so I had a lot of anxiety and dread starting another large project. Ted & Garrett were a breath of fresh air — they were very responsive, communicative, responsible and easy to work with. Their tilers, construction crew, electrician, countertop and glass installers were excellent and very respectful of my property. The team was great about pointing out anything that they discovered along the way and then helping me decide on the best course of action by giving me a couple of options to pursue (thankfully, not much came up.) Ted and his team are great problem solvers, and they take pride in their work. I have very high standards, and the team met them.