HVAC reviews in Kenly, North Carolina

Justin and his crew did a fantastic job getting our 2 new hvac units installed. They were prompt and made sure that we were happy with their work. I highly recommend Renfrow for your heating and cooling needs.

Very fast. Only thing I have an issue with is they tell me I can't get a detailed invoice on the cost of the unit versus labor. It was over $12,000 and my military guy friends are telling me that's not right at all. Any company can provide labor costs to the customer!!
Extremely disorganized. They never called my daughter to set up the follow up inspection but they call me saying they lost her number and nobody was home for the inspection yesterday!!!! Very confusing and def need lessons on business practices and communication. Beyond frustrated.

The Electrician was great. Very kind and knowledgeable. He assed the situation and fixed the issues in a timely manner. He listened to all my concerns and explained all issues in a way I was able to understand them. I will definitely use Renfrow in the future for any Electrical issues we may have.

Super responsive and thorough! A technician was here within an hour of calling. They were knowledgeable, detail oriented, and friendly. They also offer reasonable membership plans for annual maintenance and memberships don’t pay service fees. Will definitely call them again!

Justin did an outstanding job. The entire process was nice, from making the appointment to having the work done. Will definitely call again!

Cameron did service on my heat pump today excellent job! Very professional, kind, considerate, and knowledgeable! I Appreciate that!!

My unit quit after 10 years and of course during the coldest time of year. I’ve been a Renfrow customer for almost 2 years for routine maintenance and they have been so good to me, when they told me I needed a new unit, it was a no brainer to stick with them.

They were quick to come out and check my unit and diagnose. The turn around for install was just as quick. I am very happy with the work that was done. The crew that did the install was incredibly clean and careful with everything they did. They were the nicest guys.

If you need a company with great customer service, prompt service, and a great crew. Choose these guys. You won’t be disappointed. 10/10 ⭐️

All in one heater died on me. One company broke the emergency disconnect; so, I called a different company and they refused it fix the unit. They would only replace it for $16K. Renfrow replaced the emergency disconnect and fixed the HVAC in a couple hours. Both Rob the electrician and Patrick the HVAC Tech were very pleasant and knowledgeable. I am so happy this nightmare is over 😃

We have had the best experience with Renfrow heating and air! Kyle is the person we see most often, including today, and he is always helpful, professional and nice! Same day assistance for an issue that popped up out of the blue!

New system installed. Very efficient. Customer service was and is outstanding. Our service person is Patrick Pittman and he did an excellent job explaining the system use and maintenance and answered all questions. Thanks Patrick and Renfrow for a job well done.

They sent a repairman the same day I called, and the issue was fixed shortly after he got there, but he still checked to ensure that nothing else was an issue with the unit. We have always had excellent service from Renfrow.

They came out and replaced our ductwork in 2024 and did a great job. Now here a year later we called them back on a service call for a problem unrelated to the ductwork itself, ended up getting a new system put in! Justin and his crew were very professional and respectful! I highly recommend them!

I relocated from the Raleigh area to Wilson and Kyle with Renfrow serviced my units and checked the system carefully. What a kind and knowledgeable young man! He thoughtfully engaged and answered each question I had. After living in the house a month, I had a follow-up question; Kyle spoke to me by phone and then returned at my request for a slight adjustment. In each situation, I also had courteous communications with the office personnel, including easy scheduling. I’m very pleased with Renfrow and commend Kyle for his excellent customer care!

Woke up to my heating system not working. Patrick arrived within just a few hours of my initial call in for service. He did a thorough assessment and explained the problem. I truly appreciated the friendly and professional manner in which he resolved my issue!

If I could leave a one star review, I would. I called three companies to get an estimate for a new system. It was 28 grand. They charged me $40,000. Not only didn’t they lie about the time it was supposed to be set up. They came eight days after my business was 90°F on a 95° summer day. they promised me a $500 check for my frustration/inconvenience .that check was never received. They haven’t sent it to me or the landlord They even broke my 65 inch TV monitor for my camera system. I’ve never felt more uncomfortable, dealing with someone from the smart remarks and from the racism they had towards me Brad Paul and Mike I believe are the head general managers One of them blocked my phone and I won’t respond to any messages. I’ve been trying to contact him for about two months. I get off the phone with them today just for them to tell me we can’t come and fix your heat today. After I just got a whole brand new system install installed. I made one mistake in this life and it’s dealing with this company. I should have read the reviews before calling. Never again, trust me spend your money elsewhere. Because if you do buy a system from them, you’re gonna be dealing with them every summer. The customer is never right as soon as you write them a check you will see a whole different side of them. They only care about money. Magic spending $40,000 with them and they get on the phone yelling at you

Excellent service! Both men were professional, knowledgeable and detail oriented in not only checking out all systems to detect any issues but also explaining the problem and how it would be corrected. I highly recommend Renfrow! My first experience was on a holiday, and my contracted server provider had not answered my calls for three days; Renfrow answered and had a man at my house in 30 minutes!

Patrick was the maintenance person who came to service our unit today. He was very polite and knowledgeable about the unit and explained each step of his the process. I especially appreciated that he was easy to talk to and he told me even if he was working, and i had a question, don't hesitate to come ask. Should we need service again, I will be asking for him specifically.

Exceptional service! Justin was very thorough and explained the work that was done. He was very professional and courteous and absolutely. I would recommend to my family and friends. Well done!

Kyle was hands-down the most professional, yet personable, service repairman to come into our Wilson home. He was polite, efficient, and very knowledgeable about our HVAC -- even thoroughly explaining the problem to us.

Justin was professional, honest, and efficient. He explained everything clearly and did excellent work. I’ll absolutely be using his HVAC business again and recommending him to others.

Justin diagnosed and fixed our ac quickly and explained everything in plain terms that was easy for us to understand! He is very knowledgeable and does awesome work! Will recommend to all my friends!