All reviews for 24 Hour

Brad was on time, knowledgeable and friendly. Diagnosed and completed our repair in a timely manner. He presented our repair options and the cost we could expect and, once repairs were done, there were no surprises. We would recommend 24 hour air for your heating and air needs.

Excellent customer service. Tech was very friendly and helpful. He explained everything to where I could understand everything with zero background in HVAC. Showed me what was needed and why with full disclosure. Would completely recommend to anyone. Brad was my technician. If you get him expect nothing but the best of everything.

Our coolant was low and they came out for repair. During the repair, they found a significant amount of mold in my unit housing. They suggested I add a UV light to dissipate the mold and have clean air circulating. We installed the units and two weeks later the mold seems to be almost gone. Was happy with their professionalism, problem solving and follow through. Would call again.

24 Hour Air was called to my home through my home owner’s warranty. They made 2 calls and replaced my evaporator coil. Another company told me that my entire A/C system had to be replaced. Anthony was my service technician. He was prompt, knowledgeable, professional, and did a great job! I plan to use them to service my HVAC system from now on!

I returned from vacation on a Saturday afternoon only to find the upstairs temperature registering at 98 degrees and warm air blowing from the vents. I called my regular AC Service company and was told the Compressor had died. They went from one extreme to the next offering various repair options even suggesting that I replace both units because the other one might stop working soon. Seriously?? Well, I was recommended to 24 Hour Air and let's just say that the Owner restored my faith in this business. He was very prompt, professional, courteous and most of all honest!!! I had the compressor replaced on the one unit and it was up and running within 24-hours! He did not recommend all of the other unnecessary repair options and his price was much more affordable. Needless to say I will be switching my service from my old company to 24 Hour Air. Thank you for providing excellent, quality, affordable, honest and prompt service!

We can’t thank 24 Hour Air enough!! Our a/c went out and we had 3 other technicians (yes I said 3 other) come out and diagnose and try to do repairs to our unit. Since we were using our home warranty company to get the repairs fixed, this procedure was 7 weeks in before 24 Hour Air was scheduled to us. That making them the 4th company sent to use to diagnose the problem, AGAIN!
24 Hour Air sent “Drew” out to do what 3 other technicians couldn’t seem to do. He was so professional and helpful at the same time. He went through the system and behind what the other companies did and didn’t do and explained the whole way (in normal people terms) what was wrong and what he would have to do to fix it. He then filed his report and sent it to us and the warranty company. They approved him to do the repairs and back he came. He SO went above and beyond the day he came to fix the unit. The compressor had been replaced prior to him coming out and there were other things that weren’t checked or done while the compressor was installed that were supposed to be done. This caused a clog up in the attic unit. Here to find out, because of the compressor burn out and because the other technicians didn’t do the job correctly, the whole upper coil had to be removed and cleaned out thoroughly. Drew spent the Extra time and effort to make sure we had a/c that night! We are SO thankful to him and 24 Hour Air!! Thank You!
We highly recommend this company and Drew! We will most definitely be using them for our future service/repairs!!
They also called us back a week or so later to make sure everything was still working and that we were still happy with the work that had been done. They have great customer skills!!

I was very pleased with this company and thankful for the expertise Drew provided during his service visit. I also appreciated the phone call the night before and the email confirming the service visit in addition to the call when he was 30 mins away from my home. I’d been without working AC for almost a month and having someone pleasant and knowledgeable was a welcome change after dealing with a challenging home warranty company!

Thank you, Rich is a fantastic technician! He was polite, courteous. He walked me through the issue and how things need to be fixed and work properly. Anthony called and kept me updated about arrival times and appointments. They had the parts in the warehouse and AC is working great. Thank you Rich and Anthony, much appreciated!

I've been using 24 Hour Air for my AC emergencies. Each time they worked to fit me in the schedule, called prior to arrival, and were professional! Richard my technician was polite, explained the issues, recommended the solution, and got it fixed quickly. Awesome service. Now I am signed up for their maintenance plan to prevent future emergencies.

We used this company through our home warranty company. Our heater was not working and 24 Hour Air was prompt, professional and fixed the problem. They called a day early to confirm the problem and Anthony came out and was very professional and knowledgeable. He knew exactly what the problem was and fixed it. Great team and would highly recommend.

I would give them 10 STARS if I could. My AC suddenly stopped working on a day that was 90+ degrees. I called several companies and got 3 different quotes. The tech from 24 hr AIR gave me the lowest price and was by far the friendliest. He carefully explained to me exactly what needed to be done and he was able to do the repair the very next day (One company told me it would take a week to get the part!!!!). I must say, I am very happy with the customer service and my home is now nice and cool. In a time where businesses are all about the $$$ it is good to see that good old customer service and kindness still exists at a fair price. I would recommend these guys to EVERYONE :-). Stay cool!

We have a home warranty company, so we had to work through them which was not so great BUT, 24 hour AIr came out on the weekend, quickly diagnosed the leak and contacted the warranty company right away. The customer care we received from them was great! Even if we didn’t have the warranty, I wouldn’t hesitate contacting 24 Hour Air. The technicians that made the repair were polite, efficient and professional in every way. The problem we had was the warranty company. They would either pay to recharge the system or fix the A.C. In order to fix it, we had to wait for the part to come in which put us without A.C. for almost two weeks! I put that totally on the home warranty company!

I didn't contact this company, they were assigned by my Home Warranty company. I was scheduled for 9:00 - 11:00 AM and was contacted the day before for verification and received a call from the technician shortly after 9:00 letting me know he was on his way. He arrived and assessed the situation and made sure I was aware of what was wrong with my unit and what it would take to fix it. He made the repairs and ensured that the unit was working properly before departing. Very thorough and very professional.

I was introduced to 24 Hour Air through my home warranty. The technician came out and made the repair and was responsive to my questions after having another HVAC company report that the unit wasn't worth repairing. In addition, they were professional and responsive to my follow up concerns.

Called at 3:00am on a Saturday night after coming home from work to find fan motor seized. Anthony came out and had it running in less than 1 1/2 hours. There was a glitch in am and I called back. I went to work and he had to deal with my husband who is at the best of times hard to deal with. He is a stay in, does not play well with others. Anthony was able to fix the glitch, deal with a mentally unstable person and i came ho!me to goosebumps on my arms. Thank you!

I had just came in off of vacation and the AC stopped shortly afterward. I filled out a work request from another repair service and they did not return my call. So after five hours of waiting for a call, I cancelled and called 24 hour Air. They said that they would have someone here within 45 minutes and they did. I have read some of the negative complaints, but I was so satisfied that I would have given 5 stars, but I will leave the last one for any improvement. The Technician diagnosed the problem fast and had the house cooling within fifteen minutes.

The guys who answered the phone was supper knowledgeable and friendly. However, they are not flexible. I am 99% sure my blower motor that is under warranty failed. The warranty only covers parts but not labor. I asked for a cost to diagnose the problem to confirm it is the blower and to submit the warranty claim and order the part. I told them that if it was just the blower motor then I wanted to install the part myself. They refused to do this and told me it would cost $359 to install the motor. This is something that takes less than 15 minutes to do. This is disappointing because these guys are right down the road from me.

Anthony is a lazy a** he qas given a job by home warranty company and refused to come out he kept asking that another come out and take pics when he had indeed been hired!! Once pics were sent he said that he needed something else just gave my mom the run arounds it seems like he only wants business of non African American ppl. I cursed him out afterwards as well!! Bc its 2022 and if u perfer white only customers u should do business on mars!!

The guy that answered the phone after closing hours on Feb 7, 2022,@6:32pm was extremely rude and used profanity to me. His words exactly were "I don't like your tone and just because your a woman you're not going to talk to me this way. First of all I tried to tell Napoleon that my unit is still iced over. When I asked him to come back to check it last Wednesday he said he already installed the part and didn't need to to check it. If this is the type of customer service you offer , It's completely unprofessional! He actually cursed at me. When I called back he said you can get someone else to fix it. First of all you are not representing your company well. Every time I've spoken to you your attitude has been awful! If your the owner you need to find some else to answer your calls or find another trade. By the way you didn't wait for 20 minutes because my next door neighbor had a key and watched you the entire time.
If you thought this was acceptable. Being a women has nothing to do with wanting stuff done correctly! Work on your insecurities and maybe your life will get better.
SMV

Terrible customer service. Yelled at my girlfriend and did not even listen to the issue. Disgusted at the service that Anthony calls acceptable. He refused to provide the owner contact information and from the responses to clients who have had bad experiences in the reviews, it clearly show how little they actually care. Do yourself a favor and STAY AWAY FROM THIS COMPANY!

I am glad I got a second opinion after these guys tried to trick me into buying something I didn't need. After hours call and they tried to sell me a part which didn't exit, wasn't within any catalog or parts manual. When I phoned to clarify this with their manage, they told me that's what they call it and wouldn't give me a part number.

I had a friend who works in HVAC come by the next day. He literally pulled out the contactor, and put it back in. Blew out the unit with a hose and blower and all good, system started up fine.

Had they simply fixed the system they could have won my business for all future needs, but no, they tried to rip me off and falsely provided a quote for a non-existent part.

Disappointed. Owner, feel free to reach out anytime to discuss.

EDIT: Owner didnt call, said they helped fix my problem. They helped waste my time and tried to sell me a part I didnt need for 350 dollars. Shameful business.