HVAC reviews in Pleasant Garden, North Carolina

Does good work

Always fast and friendly.

Old system needed a lot of work and they got it working again

Are you folks having issues with your phone number? Tried calling and I got a guy who said he keeps getting calls for your company.

Im a big guy and my AC went out so i almost died lol subzero saved my life now im cooler then a penguin thanks a million subzero the heroes

Very nice and professional people. They seem to have excellent knowledge of their field. Working with them was quite easy.

They fixed my AC condenser after charging several hundred dollars. It broke down within 8 months.

I love the fact that they were very friendly and did the work and such a short time and did it right, I will recommend this company for any HVAC work .

This company is horrendous. They came out to fix my heating system and left without checking to see if it worked. IT DID NOT. Refused to come back unless I paid them an additional $100.

Trust me they are rude and very unprofessional. DO NOT hire this company to work for you.

They called when they said the would, set an appointment for the next day, and came within the given hours. They were very polite and fixed my heater in about 15 minutes.

If you value time, money, and respect, please stay away from this place. Not only did they take a very long time to fix our heat problem, but they were also extremely rude throughout the process. There are plenty of other companies that offer their elite services and still treat you with respect as a paying customer. Find those, and forget this place exists.

ELVIA AND KEVIN ARE THE BEST AT WHAT THEY DO. I highly recommend Sub Zero Heating & Cooling Inc for the most satisfactory results when it comes to repair and installation. Job well done! Now my family of 7 can stay cool all summer! Thanks!

Great company to work with. I called and they had me fixed later that day! Overall I had a good experience and will definitely use them in the future. I recommend them and I'm a satisfied "cool" customer.

I have used them several times to top off the freon in my systems. They have been on time every time, organized and professional. I have referred them to my own customers and will call on them again and again!

The worst customer service ever experienced. They did not show up for an appointment and when I called they said that they could not get in touch with us and refused to come out (even though there were 2 hours left in the appointment window). They had called the wrong number, despite me giving them my number and explicitly telling them to call that one and I had been home all day. The woman answering the phones was rude and incompetent. We happily gave our business elsewhere. Based on the other reviews, my experience is not unlike many others.....

What a painful experience this was. I should have known from the organization of the front desk call taker (Evelyn) that this was going to be painful. My technician was Shane and he was not only late, extremely rude and unpleasant, he also misdiagnosed the problem by trying to replace additional parts to charge my warranty company additional. Good luck on contacting them or ever receiving a callback. Steer clear

The worst company. The owe me money claimed check was in the mail it's been almost a weeks nothing yet and they're local. They didn't access my issue claimed Hvac issue was caused by ducts under house but that's not why my unit is shutting off. Do not use this company. Called new company and problem is being fixed

My experience has been very good service with SubZero Heating & Coolimg. Elvia kept me informed with the need to order parts. It was Christmas weekend and a full family visit was expected at my home . Both AHS and Subzero HVAC met my expectations. Job well done!

Robert

Great family oriented company. Managed to give me an accurate estimate and help me over the phone, and never fails to help me out! Even if I just have questions about my unit. I always recommend folks in the Piedmont area about SubZero! Especially in these hot summer months.

There's four hours I'll never get back. The Google reviews are right. Service was scheduled through a home warranty company, *and* getting in touch with them directly was a nightmare. The appointment was finally set -- after multiple tries to get someone there on the phone -- between 4:00-7:00 p.m. After arriving at 4:00 and confirming with them directly again at 5:30, they were still a no-show by 8:15 p.m. Stop now and call another company. Only giving one star here because I can't give a subzero.

2nd time that I've experienced a nightmare with sub zero. Happened in the summer with ac now again with the heat. Awful. Awful awful. People just not doing their jobs. I am posting this while bundled up under an electric blanket, I've called sub zero 8 times and as usual goes to voicemail. Don't even think about getting a call back. You gotta stay on top of them for stuff. Thank you guys.

I couldn't figure out how to reply...yes 210 was in the wrong. But last week I called Monday And Thursday to make sure everything was going smoothly I only did that because of what happened this summer. Whoever I spoke to said yes parts have been ordered. I called twice and she said everything was fine. Her knowing I was concerned could've called 210 for me to make sure everything was going okay. As a customer I shouldn't have to call either company to make sure parts have been ordered. Your company should've called them to make sure everything was okay once you heard my
Concern. I think the most irritating thing is and which I've seen other people say this. Is that you have one phone line. You should always answer people's calls and call them back in an orderly fashion. Yes you called my husband the other day but you also said you'd call him right back. Then 210 try to call y'all twice and it went to voicemail. Finally after 2 hours you call us back. By that point we didn't know the full story but you have to understand our frustration. Doesn't make who's fault it was . Once we told you we were going with another contractor you were rude to my husband. Yes we didn't know at the time that 210'messed up. But still every time I call the office people are rude, don't answer, or reassure me everything is fine when it is clearly not. When I called twice last week and was told everything was fine someone should've put me on hold and called 210 especially after what we went through this summer with the AC. And when I called twice last week whoever i spoke to talked to me as if I was silly for checking in to make sure everything was going ok. Who can blame me?!Even in the summer it was hard to get answers from your company. I appreciate you guys still coming out and fixing it after all this mess. Have a good day