HVAC reviews in Point Harbor, North Carolina

Great group that are knowledgeable, thorough, thoughtful, courteous, and always ready to help. Highly recommended

When we encountered an issue with our backup heat system, it was finally resolved after we went with Anderson Heating and Cooling. They are always courteous, professional and on time! Gil, Amy and Jeff were all very helpful in getting our heat functioning properly. We will always recommend them and it was a pleasure to have them work in our home.

We've had a great experience with Anderson Heating & Cooling from new installation to quarterly maintenance visits. All their techs are professional, friendly, and very helpful! You guys do a great job!!

Great service. During mid summer heat, I expected a several day wait to have our HVAC equipment serviced and a couple of minor issues fixed. Anderson was here in only a couple of days, fixed our problems and serviced both units for a very reasonable price. 5 stars to the service tech, Jeremy who was very professional and easy to work with. We highly recommend Anderson Heating and Cooling.

I called Anderson Heating and Cooling to fix a leak I had in my air handler. They sent someone who said the coil needed to be cleaned. The bill ended up being $477, $350+ to clean the coil and unclog the line. It turns out, this was not the problem, as it continued to leak. I called to tell them that the leak had not resolved and asked if I would be charged again for them to come again to fix it. The receptionist said I would not. A second person came out and cleaned the coil again. He checked the unit outside and found out that the system was riding 32 degrees and that the coil needed to be replaced. The first person who came misdiagnosed why I had a leak. I obviously would not pay over $350 to clean a coil that I was going to replace anyway. The second guy who came was knowledgeable and able to diagnose what was actually wrong. Even though the receptionist said I would not get charged, I got a second bill for $105.68 for a diagnostic. I already paid $477.70 to get my unit misdiagnosed and have something done that did not fix the problem (still leaks badly) and that I would not have done had I gotten the correct diagnosis. Now I am expected to pay even more money! I should get a refund for my first bill.

Great service. Complete diagnostic. Repaired air handler leak when another company couldn't find where it was leaking from. We called the 800 number on the unit to check the warranty and they recommended Anderson.

The young man from Anderson was knowledgeable, polite and fast, and we quickly had heat that wouldn’t shut off every time the temperature dropped. He also found a problem we didn’t know we had. The price was very reasonable and the response remarkably fast. They were able to send someone out the same day.
They’ll alway be our first call.

Great experience with Anderson. Clear communication, transparency and straight forward pricing, resolved our issues on a very hot day.

Very positive experience, the technicians showed up when they said they would, gave a clear and detailed explanation of what was needed, (basically eveything) gave detailed quotations with various pricing options. The install itself was very smooth, they were careful, tidy and friendly. I have no issues recommending this company.

Prompt and courteous service. Very professional, great communication throughout the project via texts and phone calls. My 2nd experience with Anderson - will definitely use again.

Anderson has taken care of us since we purchased our home in 2021. They serviced our 20 year old units until it was time for an upgrade. After dispatching Jeremy out to save us on Christmas eve from having a frigid Christmas morning we decided is was time to upgrade. Bobby, Wes and Aaron Installed our new higher efficiency units quickly and painlessly. They were also able to correct temperature control issue that had plagued our FROG since we moved in. As an added bonus we have seen a dramatic decrease in our power consumption and bill since installing the new equipment.

Anderson Heating & Cooling has provided professional and responsive service to us since 2019 when we purchased our home on the Outerbanks. They've installed and service equipment and we have been very happy with all their work. Highly recommend them.

Excellent service and repair. Jeremy was efficient, detailed oriented and professional. So glad we have the service contract as well. Looking forward to continued service from Anderson Heating and Cooling! I also have to add that Jackie in the office has been wonderful to work with for scheduling and billing. :)

They recently did a HVAC system maintenance and did a great job. Looking forward to working with them.

After a good first service, we called Anderson again confident they would provide quality service. We found that to not be the case when we had them replace a system at a home we purchased. The original system wouldn’t keep up with the summer heat. Fill sent his guys by and quoted us a new system. The new system wouldn’t keep up either. Eventually we discovered that an under sized system was installed. A load calculation was never done, just a simple “copy and paste” job. I called and asked about that and was told that it wasn’t in their practice to do a load calculation when replacing a system. We paid professionals over $10,000 for a new system and assumed that they would know what size system our home called for. Now, 4 years later, our thermal expansion valve has gone bad. While the part is under warranty, the labor and lost coolant is likely not. Hopefully Gill and his guys aren’t sweating tonight like we are (and have been). While I’m not confident in recommending an HVAC company, we are using 1 hour now and have heard nothing but good about them. What I can do is advise any and everyone that considers Anderson to ensure you’re getting what is needed.

Here is my original review:
They came out as soon as they could get to us in the middle of the first heat wave of 2019. Gil showed up early and got our system cooling in no time. He took the time to explain what all he did and why the system wasn't working. Great group of people to have done business with! They will be my first call from now on

This company and its technicians are amazing! They send you a text to let you know when they’re on the way and it included a photo and bio of the tech coming out. Mind blown. Felt like I was in the year 3000. Aaron was able to diagnose AND fix the problems in no time. It was also impressive how much he knew about the system. They even offer a routine maintenance package to save you hundreds on work! I can’t recommend them enough.

Highly recommend Anderson Heating & Cooling! From the first call, being a new customer to system operating again was 1-1/2 hours. Professional, thorough and detailed

Ryan was awesome and very thorough in explaining all aspects of replacing our ac.

Wesley Collie of Anderson’s Cooling & Heating did the preventative maintenance check on my heat pump. His knowledge and explanation of this service was very informative. Anderson’s service and prices are number in my book. Have been dealing with them for over 11 years now. Can always depend on this company.

Clinton was our tech. Was early for his appointment, very pleasant to work with. The company had the estimate emailed to me within 15 minutes. I highly recommend these professionals! They are on the ball!

Extremely grateful that Anderson's was able to come in and fix an ongoing issue with my mini-split. It was poorly installed and never truly "fixed" despite multiple "attempts" by the installing co. We've never had to deal with HVAC issues until moving to the OBX so we had no clue what to ask for. Come to find out we were very ill informed.

During the diagnostic, they showed us exactly what we should be asking for from any HVAC company: a report of the issue with photos and details, what needs to be fixed and why that is recommended along with a cost estimate. We never received any of this before. We just blindly trusted the former company to fix the issue, which was very eye opening for us.

Come the day of the installation of the new line and the two gentleman who were scheduled to do the work arrived 15 minutes earlier than the scheduled window. They were fast and efficient. The work looks 100x better than what was originally installed and it's the proper length. They adjusted things accordingly and provided a thorough explanation of the work done and again, why. To add, the guys were kind, personable, and very helpful.

We know every situation is unique, but so far we're extremely satisfied with the work done and definitely plan to use them moving forward for maintenance work.