Home Services reviews in Raleigh, North Carolina

Drew notifies a few days in advance when he will arrive lets us know when he arrives to start application. Lets us know when he is finished. Willing to answer any questions we may have.

We have been using Eastern Turf Maintenance since 2018 when we purchased our new house, and we are very pleased with how how well maintained our lawn looks. The weed control has helped immensely . We are happy with the work Drew has done to help maintain our lawn every season.

We have just switched over to Eastern Turf Maintenance and Wade was wonderful. He took time to explain what he was treating and helped us know how to improve our yard. Thank you ETM!

Would like to recognize my technician Drew for an excellent job. He has been great.........polite, caring, friendly & professional. I'm very satisfied

DO NOT USE THIS COMPANY!!! I was a customer with them for about 10 years and people would complement me on my lawn all the time. I had the same tech for years (Jay C). Covid hit and their service started going downhill after that and I no longer had the same tech. I should have gotten rid of them in 2022, but I held on hoping things would work themselves out. My mistake. September 2023, I got my fescue in the backyard aerated as usual. In April 2024 they applied post or pre-emergent (not sure which one) on my lawn. It started turning yellow. I contacted them twice in April 2024 about what was going on and told them I was leaving on vacation the following week. As it got closer to me leaving, I called again to find out if they were coming to check my lawn. No one came. I went on vacation and came back, and my fescue lawn was dead. 90% of the lawn was now dirt. I called to tell them that they killed my fescue lawn in the backyard. They sent a tech out to look at it (He had to be about 20 years old). All he said was "yup it's dead". He offered me free aeration in the fall and about $10 knocked off 2 bills. NOT accepted. I called them again and told them I wanted a manger out here. They came out the following week and said "You didn't accept the offer to aerate your lawn for free and the reduced payments. My response was you are going to leave me with a dead lawn "ALL SUMMER?!?!". They said, "if they resodded it (yes my backyard was originally sodded), it would use too much water". My response was "so what"! They said they would get back to me. After a few days, the only thing they offered to do was aerate/reseed it in the middle of the summer (June 4, 2024) for free, aerate/reseed it in the fall (week of Sept 9th) for free and two payments reduced to help with the water bill. What a joke. I let them reseed it in the June 2024, but I knew it wasn't going to work because of the heat of the summer, but that's all they offered. Needless to say, I still did NOT have a lawn all summer, and they never checked the progress of the reseeding that was done in June 2024. The reseeding in the Fall 2024 got washed away into the follower beds with all the rain we've had in September 2024. Again, they didn't check to see how things were going. When the tech was there performing the fall aeration/seeding, he didn't even speak or leave a paper. I was sitting on the porch the whole time. I gave them an opportunity to make things right (since April 2024) and they failed miserably. This is how they treated a loyal customer whose been with them for about 10 years. Towards the end of the summer (July 2024), I started to notice my Bermuda grass in the front was infested with weeds. I reached out twice for them to take care of it. Someone came out, but it's now worse than what it started out. Not sure what they did or if they sprayed anything. In my 19 years living in my home, I have never had an infestation of weeds in my Bermuda lawn. I finally had to cancel my services in mid-September. A manger (Same one that inspected the lawn in May 2024) reached out to me and asked me to reconsider canceling my services and let them make it right. I told him they had since April 2024 to make it right. I told him he had the opportunity to do the right thing, and they didn't. I have included some before and after pictures of my lawn. Again, DO NOT USE THIS COMPANY.

I’ve been a loyal customer for about a year, which makes this situation even more frustrating.

Three weeks ago, a technician arrived for my scheduled service and informed me he could not complete the treatment because the grass type listed in their system did not match the grass in my yard. After servicing my property for an entire year, this should not be happening. I was told a new appointment would be scheduled and that the correct materials would be used moving forward.

The following day, I called to formally raise my concern. I couldn’t understand how the wrong grass type had been documented and serviced for an entire year. A field manager contacted me, apologized, and assured me he would personally come out the next day to inspect the lawn and correct the issue.

It has now been three weeks. I have received no visit, no follow-up call, and no communication whatsoever — yet I was still charged for the service that was never completed.

Being billed for work that was not performed is unacceptable. Being promised a next-day inspection that never happened makes it worse. This reflects poor record-keeping, lack of follow-through, and very disappointing customer service.

At this point, I expect not only a full refund for the unperformed service, but also appropriate compensation for the inconvenience, time, and lack of accountability shown. After a year of doing business together, this is not the level of service I should be experiencing.

I hope this is resolved promptly and professionally.

Bryan is great, he has our lawn looking fantastic. Nice to see that he has been there for a long time and hes familiar with our property. Always courteous and polite, Highly Recommend!

Zach came by today to fertilize they yard. I left hom know that aeration was also this week. After providing my plan, he gave me some recommendations for my Bermuda grass. ETM team has done a wonderful job on helping me get my yard back in shape. It is true it takes a good 2-5 years of consistent service for the yard to recover from some neglect. Looking at photos from the past compared to now, it really has been working.

Jeremiah did a tremendous job with serving the yard and he and I had to coordinate today due to me working in my yard when he came. But, we came to a happy medium. Great customer service and love how my yard looks.

Eric started off the warm weather season today applying post & pre-emergent weed control.
It’s a great comfort to have Eastern Turf Maintain automatically taking care of my lawn nutrition requirements without worrying about the when, what & how much.

Very friendly folks and a reasonable price. Unfortunately, the effectiveness of their treatments doesn't live up to my neighbor's service, so it's odd defending that I have a service when comparing yards side by side. They couldn't explain the difference, nor offer confidence it would improve. No hard feelings, I liked them, but had to move on.

Brian at Eastern Car Maintenance is fantastic! He’s honest, knowledgeable, and takes the time to explain what’s going on with your vehicle. The service is always quick, reasonably priced, and done right the first time. It’s hard to find someone you can really trust with your car, but Brian has definitely earned that trust. Highly recommend Eastern Car Maintenance for anyone looking for quality work and great customer service!

Eastern Turf Maintenance always delivers high quality service for my lawn. Most homes near mine have signed up for them due to how beautiful my multi-species bermuda lawn looks (TIFFtuf and some tiffway as the builder polkadotted different sod types). I do pay for their highest tier service (happiest lawn), but its well worth it. My lawn technician, Burkheart, really knows my lawn well and takes pride in how he treats it.

Jeremiah is a great asset to Eastern Turf Maintenance and has made all the difference in how happy I am with my lawn and the services rendered. He is punctual, knowledgeable, works hard, and communicates well with me regarding the health of my lawn or what needs to be improved. This is rare and highly valued.

Brittany did an excellent job on our lawn today. A good communicator, advised me a day before she came, and then gave me a headsup she was coming on the day the application was going to happen. I appreciate the communication which allows me to maximize my day. thank you.

Jeremiah is out tech and has been for some time. We appreciate his knowledge and the courtesy he displays when speaking with us. We have been customers for several years and our lawn looks great. Bob B

Lamont does a fantastic job of keeping our yard happy! He keeps us very informed, works hard & is always so nice! We recommend ETM to everyone!

Eastern Turf provides a reliable, effective service. Definitely better than other companies I've tried in the area. We've been on an annual treatment plan for four years, and the grass is looking great. Technicians like BJ do a great job with communication and guidance.

We have had Eastern Turf for less than a year and we already see an incredible improvement in our lawn. The company has been very approachable and responsive to questions. Our tech Brianna has been excellent and we appreciate her attentiveness and great communication. Highly recommend!

Excellent yard and tree service at a reasonable price. We have been with them for nearly 4 years and we’ve had an excellent experience. No company is perfect, but ETM makes every effort to handle the few concerns we have expressed very quickly. I love that they not only offer lawn care but also have the tree and shrub service. They are so fortunate to have staff like Jonathan. His attention to detail has fostered impressive growth of our trees and shrubs over the last few years. I recently contacted him about the brown areas on one of my arborvitae and he was able to assess, treat & provide recommendations for it within a few days. That is truly superior service.

We did seeding in mid September and the baby grass was doing great and very green until Eastern Turf put the dry fertilizer on Oct 8th, I noticed the lawn has yellow or neon green patches, so I called then someone came out to look at it on Oct 30th, the conclusion from Eastern Turf was the "technician" put on dry fertilizer unevenly and burnt some patches of the grass. On November 10th they service us again and it's the same dry fertilizer and I continue seeing the lawn deteriorate. So clearly it's all about money and zero care about your lawn. Also weed control is not great, seeing weed everywhere in the summer.