All reviews for Rainbow Services

Extremely happy with my experience with Ed Cline and Rainbow Services. He came out at the first available opportunity, checked out the unit, and gave me an honest and thorough assessment of the issue. I opted to have a new Payne unit installed, and Ed gave me a good price. When I had follow up questions later in the day, prior to having the unit installed, Ed again was very thorough and forthcoming in explaining the answers to my questions. When he came out to install the unit, he did a very clean and professional looking job and got my house to cool again. I usually don't post reviews on contractors, but Ed Cline deserves a special mention for going above and beyond, and saving me money in the process. I'm glad I gave him a call. Thanks so much, Ed!

Ed has been to my house to fix two different issues over the span of two years. Both times he's been very quick to respond and extremely professional. I'm an engineer myself and it didn't take long before realizing that Ed is very knowledgeable regarding his craft and takes a lot of pride in his work. I've found him to be very trustworthy, and it didn't hurt that both times he wasn't the most expensive out of the folks we asked to quote. I felt compelled to leave a review after he did such a great job for my family and I today. If need be, I would gladly use Rainbow Services again.

-Robert

Ed actually came out to my house a couple of months ago and I'm just now getting to write a review. You can imagine if you remember your HVAC experience months after the visit then you know the technician is the real deal. Ed is a consummate professional who arrived on time and fixed my unit in a timely fashion. He is very knowledgeable and I would recommend him to anyone with an A/C problem. Give Rainbow Services a call. You won't regret it.

First of all, I want to give Ed and Rainbow Services MY HIGHEST POSSIBLE ENDORSEMENT. His expertise, professionalism and timeliness are unparalleled and he SAVED ME OVER $3,000!

I am a Realtor in Raleigh and I called one of the companies that we recommend and they have a very good reputation. They analyzed my system and told me the repair would be $1,600, but I should probably just replace the entire unit for $3,800, because there was no guarantee the repair would work. It was also going to take about 2 weeks before they could do the work. I decided to get a second opinion and looked online for someone. When I saw all the positive reviews for Rainbow Services, I gave them a call and I'm very glad I did. Ed came out the next day, diagnosed the problem, went out and got the necessary part and came back and FIXED IT THAT SAME DAY. Total cost was $800 and my system runs great. I can't thank you enough and assure you that I will recommend your services to every one of my clients and everybody I know.

When I look on the back of Ed's card he left at my home, it says "You will be treated fairly, have your questions answered, and never pay more than you should." - My Personal Promise, Ed Cline.

It seems that everyone makes similar claims these days and promises their customer service, loyalty, etc. In Ed's case, he stands behind it and you can believe every word that statement makes. I can assure you my endorsement does not come lightly. When I recommend someone to my clients, it is very important that they will be pleased, because it reflects poorly on me if they're not. This is one professional I will always recommend with 100% confidence.

Rainbow Services has been excellent. I have used them several times now. Ed has been great to work with. All my interactions with him have been 100% positive. He is honest, no BS, quick to respond, cares about the quality of his work, and does a great job. Basically, he is going to a great job and his rates are very reasonable. I will definitely use him again and can recommend Rainbow Services without reservation.

Ed is a very honest and knowledgeable person. I have dealt with him on three occasions and couldn't be more pleased. A few years ago, he came in the middle of winter to fix my heater on a Saturday. He had to order a part that didn't arrive until that Monday. Ed came over as soon as the part came in and had my heater fixed by the time I was home from work.

About a month ago I called Ed because my parent's heater was not working. He was in the vicinity of their house and went over within an hour of speaking to him. He was able to fix the improper wiring done by the oil company and had their heat working again in no time.

My most recent experience with Ed was yesterday. My A/C hadn't been working since last Saturday and although he was booked for the first part of the week, I waited for him because of my past experience with him. Turns out it was a relatively easy fix and he had my A/C working within 20 minutes.

I feel very lucky to have found Ed and will continue to use his service in the future. He is just an honest guy that wants to do the job correctly, and not charge the customer any more than is necessary. These are hard to find qualities in contractors a lot of times, but that is not the case with Ed.

I have contacted Ed at Rainbow during each of the past two summers to service my leaky A/C unit and I have been very pleased with his work, his cordiality, and his fairness on both occasions. The summer prior to the first time I contacted Ed I used a different service, and while they did a good job as well I found them to be considerably more expensive. Ed is pragmatic about the fact that many people have older units that may leak freon but still function, and that most people can't afford the several thousand dollars it costs to replace a unit. Both times I've had him out to my residence he has worked quickly and has been friendly in explaining what he does and why he charges what he charges. As best as I can tell he seems to be a very honest businessman and that can be hard to find in this industry.

Did an ok job and fixed what was wrong, but the guy was straight up rude and condescending the entire time.

Not sure if he was having a bad day or just doesn’t like customers asking questions to better understand how to prevent the same issue.

Just for the simple fact that he was not very nice compared the reviews listed, I won’t bother hiring him again. I’d rather pay my hard earned money to someone who actually cares.