All reviews for Kitchen & Bath Galleries

The most horrible customer service ever. The designer didn't want to help me and lied about trying to call me and contacting me via email. She stalled doing the work saying she was so busy that I’d have to wait weeks and months for her time. She didn’t want to lend out samples and said they had to be back in 1 day. I talked to the store about this behavior and nothing changed so management is obviously condoning this behavior from their staff. Must be the owner’s wife, who else could cause a business owner to allow staff to run-off and lose business in this manner.

We're buying a new home and wanted to look at kitchen appliances. The gentleman that reluctantly left his desk to greet us was actually confrontational towards me... answering my questions by correcting me or or challenging the veracity of my inquiries. It made no sense. Clearly he was in a bad mood. We went somewhere else and had far better luck finding someone helpful and knowledgeable. And polite. We'll buy from them.

Visited the location off of Glenwood this past weekend and it was a terrible experience. The whole place has a very depressing and somber vibe (just look at the website and you'll see what I mean)... That said, the worst part was the "customer service" or lack there of... We walked around and stayed in the area looking at the granite options for about 20 minutes and had zero employees greet us, check on us or ask if we had any questions. Once we decided no one was interested in helping us, we decided to leave.
As we were walking out we passed not one but TWO very miserable looking employees who clearly didn't want to be there and weren't helping other customers... just sitting at their desks texting and couldn't be bothered to say a word to us. Clearly they don't need any customers. It's actually pretty comical because as you read through other reviews you will find this has happened to so many other people so I wouldn't just chalk it up to "a bad day".
We ended up going to a local competitor who provided us with a completely opposite (and amazing) experience as we finally put the finishing touches on our new home.

We went to buy new equipment in the Kitchen & Bath Gallerie
showroom, 8411 Glenwood Ave #107, Raleigh, because we hoped that a
large company
had professional installers and there would be no headache with it .
I am not very concerned if I was not welcomed (although in US it is a
rarity); professionalism is more important for me . When we had questions
we approached the only one seller who was sitting at the table and asked
recommendations . We liked one of the hoods and one of the cooktops
and bought them . He also recommended the installer .
We called the installer, agreed on the day of installation and asked for the
price - 200$.
When he began to remove the hood, it was not very neat .
After installing the new hood, I discovered that one side of the hood does not fit
snugly against the wall . Since the slightest gap can cause vibration and
strong noise --- I didn't like it, but he did not react (my husband assumed
that it was an uneven wall, although the whole kitchen adjoins the wall
perfectly, but where the hood is suddenly uneven)
And the scratched kitchen cabinet near the hood didn't make me happy
either! Surprise! He did not have an important tool as a level!
When he installed the cooktop, he was not going to put a seal under the
cooktop .
He did not consider it necessary! ! We had to insist . He did it
poorly and now one side of the cooktop periodically bounces up!
After , he also raised the price by 100 !!

Wonderful new equipment spoiled by installation . Not happy

We are in the process of stripping our kitchen and redoing everything
Walked in Kitchen and Bath on Glenwood Ave. on a Saturday afternoon. We spent 25-30 minutes in the store browsing appliances , countertops etc. The entire time we were in the store no one approached us or asked if they could assist us in anyway . As we walked by both people sales people on our way out the door no one asked us if we had any questions or needed any information. I will never grace those doors again! I am also a designer and have sent people in there to get help and ideas and I will never do that again either

I thought that I was the only person to have a terrible experience just trying to get someone to assist me. I waited for about 30 minutes trying to get a sales person to assist me. I was finally able to get someone who promptly handed me business cards and told me I could contact the installers, cabinet maker and plumber etc. myself; Iwas planning on a master bath remodel. I told the salesperson I wanted to work with a designer to assist me. She just walked away. I left the business cards she gave me on her desk. It was an insulting experience. I don’t know how this place is still in business

The service, communications and timeliness was poor. I paid and ordered a high end Dishwasher and it took over two months for it to finally get installed in my home. When purchased, I was given dates it would be in and installed. I understand manufacturing and shipping delays, but was what entirely unacceptable was the total lack of communication and caring. If I did not call K&B Galleries, I never heard from them. I never received a proactive communication, and often never got called back when promised. I finally escalated the situation from my salesman (who was not proactively helpful or caring) to his boss, and never got a call back from the boss. Miraculously, the DW finally appeared after the escalation call. The installation was great...but it was done by an outside contractor and not K&B Galleries company/personnel. Stay away if your looking for great service and caring.

Was asked to pay 300.00 for design services And after paying $300, there was a big delay of hearing Back. After receiving a very bland concept the cabinets came in significantly over budget without recommendations on how to proceed, but was then was asked to provide a significantly larger deposit with no clear sign as to what we were even doing or where we were going with the cabinets. I really cannot recommend this company at all. I had a chance to interview several other cabinet companies that felt much more professional. I requested to have my $300 returned and they would not. Very frustrating very disappointing Experience.