APR

I had a positive experience with the project specialists from APR. Mr. Soldano and Mr Zorrilla are ultimate professionals, prompt, knowledgeable, focused and meticulous from start of project to completion. Good rapport with the customer and follow-through. Having these professionals on a project would incentivize any homeowner to pursue additional home improvement and repair projects.

This company is the most unorganized service provider I have dealt with in a long time. They did water damage demolition for us and while they did show up on time/quickly, the person in charge apparently was not properly experienced and started demolition without taking proper precautions to test for asbestos first. They also created a huge dust storm in our house without any concern for our furniture or rugs. Everything was left uncovered. After this demo was completed, it took weeks to get things sorted out for the estimates on the work to get insurance approvals. They did not know who was in charge and what needed to be done and in what order with insurance. We have had several different contacts throughout the process. They also forged my name on a "Certificate of Satisfaction" saying the work was done to my liking. They would email my insurance company and leave me off the emails and my insurance adjuster would ensure I was kept in the loop. They asked for payment to be sent directly to them, which is not appropriate, and my insurance denied that request thankfully.

We had work done in November 2021 and they still could not figure out our invoicing questions up until today. I called their office and spoke to Kelly who finally helped me resolve the invoicing questions and discrepancies with insurance reimbursements. She is the only person who seemed to know what was happening. The project managers were very disjointed and did not communicate well. We decided to hire another company for the repair work because of our experience. I think they have taken on too much work and cannot handle the volume of jobs.

APR did a good job repairing my floor after water damage. The project manager Donna was very nice and responsive. She kept me informed and was flexible when needed. My new floor looks great. The team met their timeline. The only problem was after install. We had minor issues at end of process when furniture was returned which required extra touch up painting for some missed areas but the they quickly addressed with no reservations.