Water Damage Restoration reviews in Raleigh, North Carolina

I had a positive experience with the project specialists from APR. Mr. Soldano and Mr Zorrilla are ultimate professionals, prompt, knowledgeable, focused and meticulous from start of project to completion. Good rapport with the customer and follow-through. Having these professionals on a project would incentivize any homeowner to pursue additional home improvement and repair projects.

This company is the most unorganized service provider I have dealt with in a long time. They did water damage demolition for us and while they did show up on time/quickly, the person in charge apparently was not properly experienced and started demolition without taking proper precautions to test for asbestos first. They also created a huge dust storm in our house without any concern for our furniture or rugs. Everything was left uncovered. After this demo was completed, it took weeks to get things sorted out for the estimates on the work to get insurance approvals. They did not know who was in charge and what needed to be done and in what order with insurance. We have had several different contacts throughout the process. They also forged my name on a "Certificate of Satisfaction" saying the work was done to my liking. They would email my insurance company and leave me off the emails and my insurance adjuster would ensure I was kept in the loop. They asked for payment to be sent directly to them, which is not appropriate, and my insurance denied that request thankfully.

We had work done in November 2021 and they still could not figure out our invoicing questions up until today. I called their office and spoke to Kelly who finally helped me resolve the invoicing questions and discrepancies with insurance reimbursements. She is the only person who seemed to know what was happening. The project managers were very disjointed and did not communicate well. We decided to hire another company for the repair work because of our experience. I think they have taken on too much work and cannot handle the volume of jobs.

APR did a good job repairing my floor after water damage. The project manager Donna was very nice and responsive. She kept me informed and was flexible when needed. My new floor looks great. The team met their timeline. The only problem was after install. We had minor issues at end of process when furniture was returned which required extra touch up painting for some missed areas but the they quickly addressed with no reservations.

Chris and Juan were amazing! They were very professional and fun to talk too. Y’all got a great crew with these two guys!

A week ago we had a flood due to septic plumbing issues and our homeowners insurance provided us with several emergency restoration companies. My wife and I were in a state of panic and as you can imagine we had no idea whom to call. Luckily I picked APR, and boy did I make the right decision. They showed up under a severe storm and immediately took care of the situation. I could not believe the response time considering the weather conditions. The next day I was contacted by the coordinator followed by each member of the staff responsible for all the repairs. I was assured that everything would be taken care off, and they were not kidding. All from mitigation to insurance, to estimates and repairs was clearly addressed and excellently done. The whole staff was always accessible and responded immediately. My wife and I are not only extremely satisfied with APR's performance and professionalism but with their compassion, kindness and fairness. We would like to personally thank Kyle, Ryan, Shane, Hunter, Buddy and the entire staff, they are true professionals and an asset to APR and any organization. THANK YOU...

The crew that worked with us (Marco, Juan and Francisco) did a fantastic job! They were very professional and thorough. They covered everything with plastic and protected our carpets and furniture. They are very friendly and I enjoyed having them in my home! Their manager Pete was professional, friendly and a joy to work with.

I highly recommend APR for any home storm damage or restoration. We recently had water damage from Hurricane Ian and APR was not only extremely responsive, but they were so positive and helpful throughout the entire process. They arrived on a Friday afternoon and made sure the job was done before leaving. They really did go above and beyond and I felt like we were really well taken care of by this company. I want to thank James, our damage inspector, and the crew who came out Friday and again this week to make sure everything was done properly and safely, as I have a one year old child. The crew who came out were such nice, positive guys and I’m very grateful for them. They are also very knowledgeable and professional about everything. Please go with this company if you have restoration needs or any damage from a storm- you will not regret it! Thank you again, APR!

I woke up to a flooded bathroom and the most horrendous scene downstairs where the kitchen ceiling had basically caved in due to the flooded bathroom upstairs. Marco and Juan from APR came out and did what I considered the impossible! They were able to locate all of the water damage and clean up/dry out everything within a few days! They went the extra mile by not only doing their job, but also swept up and left the area clean after they were finished. They were very down to earth and easy to talk to as well. This really helps when in such a stressful situation. Thanks Marco! Thanks Juan!

Chris Dennis and Juan did an exceptional job of remediating the water damage in our home. They were prompt, courteous, knowledgeable, and friendly. They were respectful of our time and space. I would definitely recommend them to anyone who needs their services. Kathryn Edwards

I could not be more pleased with the quality of services I received from APR Restoration. My home had a significant amount of damage and understandably took months to complete. Many thanks to Donna and the team and everyone else with APR that worked on our project. They keep us informed, very competent and professional at all times. They treated our home as if it was their home and did an excellent job.

I can't say enough about the outstanding experience and work that APR did on our roof. We recently discovered storm damage to our roof from some bad weather and my first call was to APR. Brett stepped in and stood by our side through the entire process instilling comfort and confidence in us as we were dealing with replacing a roof for the first time. Brett's friendly, professional, and knowledgeable character put our minds at ease and we knew were in the very best hands. Brett guided us through every step of the process and helped navigate with our insurance adjuster and the assessment process literally standing by our side through it all. He helped us pick the very best materials for the job and made every step of the process easy and painless. He stayed in constant contact with us making himself available any time we needed him and keeping us posted on where we were and answering any questions we had. When it came time for the work to be done, the roofing crew was very courteous and professional. They took great care of our property making sure everything was safe and the work areas were clean. At the end of the day, we were left with a beautiful new roof and the confidence in APR, Brett, and everyone involved in having the very best in workmanship and materials. Brett and the APR team went above and beyond our expectations every step of the way from helping us deal with our insurance to making sure we were informed every step of the way to delivering an incredible product and helping us in our time of need. I can't recommend APR enough for all of your business or personal needs when it comes to repairs or work you need done. Brett and the APR team have not only gained us as customers for life but friends as well.

Chris, Juan, and Francisco were amazing with the work they did on the mitigation side.

Dehumidifiers and fans had to be set up in the house to try and dry out the floors. They came daily to check on the equipment and the progress of the floors. They were great to work with.

Now onto the construction side of the insurance claim!

We had a relatively minor repair, but needed it completed urgently. Pete was at our house with in a couple of hours of first calling APR and Chris and Juan did a great job of getting us fixed up the next morning.

First Call --> Job Completed in 25 hours!

I can't say enough good things about APR Restoration. APR did an outstanding job in both mitigation and renovation for the flood at my home. James the Project Manager for mitigation and his crew were at my home on a Sunday within 2 hours after I called and told them that the flood had occurred. They dried my home out, tore down damaged ceilings, walls, tile, carpet, and cleaned up after themselves seamlessly. I had no mess, no dust, I never had to clean up after them at all!
Andy was the Project Manager responsible for the renovation. He was respectful with my home, flexible and thoughtful with my work schedule and personal appointments. He even stayed at my house while the crew was working while I went to appointments. Both James and Andy performed their jobs in an exceptional manner (which is impossible to find these days). I would highly recommend APR Restoration.
BTW I am EXTREMELY particular!

APR Restoration is a very professional company with very nice trained staff that knows actually what needs to be done in a timely manner. The company will take care of all your problems at the time of need as far as repairs, paperwork, painting, woodwork, flooding problems, flooring replaced and everything to meet your needs and get your home or business back to where it will meet your expectations and needs. Give them a call I promise you will be glad you did. Thank you so much Robert
Whatley Project Manager I cannot thank you enough with all your leadership to make sure the job was completed in a timely manner.
Diane N Mclamb
Linden, NC

Marco and Fransico were excellent. Came on time very friendly. Their work was very clean and efficient Great people to work with. I would highly recommend for their service They took out all the wet insulation and took care of everything for us . APR is an excellent company to work with.

In their video's that the CEO, Daniel Murdock , has on you tube giving a run down on the procedures of what to expect he states that if you ask them to do things other than what the insurance company is covering you will get an estimate and a change of order to sign before work is done. We never got an estimate and we didn't get the change of order until all of the work was done. I have emailed the person sending us a bill asking for an itemized bill and was told they don't do that. How can they pull a number out of the sky and expect payment with no proof of anything. Also, the people that came out to do the work left trash in our yard, broke one of my bushes, and more. The first time they fixed our roof they didn't do it according to the engineer's report so they had to get another engineer out after fixing to make sure it was done right on their dime. I feel like they are trying to make us pay for that in the bill they have sent us and that is why they won't provide an itemized bill. I wouldn't recommend them for anything.

The APR representative came to my property on 10/14 to do the assessment, and told me to expect the estimate by the end of that week. I will say that the man seemed very knowledgeable & did a thorough assessment. But, estimate was not sent by the end of that week. Afterwards, I contacted that employee & and the APR office numerous times, requesting and inquiring about the estimate and was given other dates to expect it and again never did, until yesterday, 11/4. In the meantime the water sat under my house and mold continued to grow.
- Because of the extended delay on receiving the estimate, I contacted another restoration company. The other company provided the estimate quickly and did the work very timely & efficiently. I have used APR in the past and the service was timely & professional, but not this time. APR put me to great inconvenience & delay. Sincerely disappointed in their service.

Ryan Soule was our project manager and I simply cannot say enough good things about him!! He was always in top of everything, kept us well informed, was always on time, pleasant, respectful and professional as well as knowledgeable!!! Through the course of the restoration of our bathroom and the room next to it he guided us with thoughtfulness and excellent suggestions but always doing what we wanted. Evert single person we worked with with APR starting with the lady who I first spoke with on the phone, Cody, who initially came out to speak with us and every single craftsmen who worked in our house was professional, respectful, pleasant, knowledgeable and on time. I would work with this company and Ryan again in a heartbeat!! I highly recommend APR and Ryan Soule.

My water heater “kicked the bucket,” and distributed water everywhere. Chris and Francisco were absolutely the best. They were great with everything their part of the process required. Their commitment and dedication was outstanding. I love their attitude and courtesy.

Jody, my project manager for the restoration, was phenomenal. He kept me informed with all aspects of the process. He was even there for the “pack out” of the content storage container!

You really can’t ask for better service! ⭐️⭐️⭐️⭐️⭐️

APR restoration basically came and destroyed the part of our house that needed renovation, they threw away our floors without our permission and left us out to dry with lack of communication except for when it came to payment. We were disappointed in their process with everything, they caused more damage to our house.