Flooring reviews in Rural Hall, North Carolina

Highly recommend! Excellent job and wonderful to work with!!

100% the best carpet/vinyl company . You won’t get better customer service anywhere you go . If you haven’t tried them and are on the fence , just go ahead and do it .. promise you won’t regret it .

They did a fabulous job , they were very kind . We would use them again. Keep up the good work

Professional staff, always make the impossible happen. We are so thankful to have Cory, April and the PCS team as a vendor for our site! Our residents and staff thank you for everything that you do.

I was so very pleased and satisfied with the quality of service I received from Mitch today, he did a remarkable job in removing stains and cleaning my carpet. I highly recommend Mitch for your cleaning needs.

The guys did a great job! Also very friendly. I would definitely recommend using this company.

Nice, professional experienced cleaners came but their were some issues: charged more then implied (and rather exhorbitant $50) to move some furniture, and in fact still didn't move some plants - one of which had a huge stain under it. Later sent photo and called but got a very kurt reply from un-sympathetic mgr., and he chose to not clean my huge rug (a $160 value to them) which they returned. They did come back to clean the stain. Not one employee apologized. I was cordial and polite about it all. Shame because they were the only outfit I'd ever used - never again though.

Jessie got us scheduled same week and gave us a quote of 295. Mitch got here did a great job AND came in under the quote for the work we wanted. We will use them again!

Professional Carpet Systems consistently provides excellent service and value. Their technicians are courteous and have always done an excellent job in my home, from carpet cleaning to upholstery cleaning to area rugs.

Highly recommend this company. Very friendly and professional and well priced. We will absolutely be using them moving forward

I have used professional carpet cleaners for 15 years. When I requested them to clean my bedrooms I told them my house had been painted snd I needed them to be careful. Even when the cleaning crew arrived I told them to be careful. Needless to say they scuffed my wall. When I pointed it out the cleaner guy told me he had been careful and maybe next time I should paint after I have my carpets cleaned. I paid the guy and told him to leave my home. He raised his voice at me and told me I have a problem. Not the customer service I expected. He still wanted to stay and argue with me and I had to raise my voice a second time snd tell him to get out of my home. I honestly expected some type of resolution with the company but didn’t even get a call. Oh but I did get a thank you note in the mail. The sad part is if he had of owned his mistake and apologized I could have dealt with that. I just couldn’t deal with the disrespectful attitude. I will never use this company again and this company did not try to contact me for resolution which must mean they don’t need repetitive business.

Professional Carpet Systems is a great company! They are always such a pleasure to speak with and scheduling is quick and easy! I would recommend them to anyone, residential or commercial!

Professional Carpet Systems made scheduling my carpet install easy, with excellent prices! They arrived on time, delivered quality carpet and service! I would recommend them 100%!!

Great company. We use them for our 472 unit apartment complex and they never fail. Always on time, always going the extra mile to make sure the new move ins are looking spotless. Great company.

I had requested a phone call 10-15 min prior to the arrival. I received a call to let me know that the tech was there...I rushed to get home when I got out of my vehicle the young man that was sent to my home today was very unprofessional. He got out of the van and starred at me as though he had never seen another life form??? he refused to speak or introduce himself or the company that he worked for. Had the company name not been on the van he was driving I would have probably called the cops. I had to introduce myself and I was not sure that I even wanted to leave my home with this person inside unsupervised. I then call PCS and was transferred to Corey who then wanted to defend the Rude unprofessional conduct of his employee and wanted to tell me that he was shy and had, had a hard life. Last time I checked life is not a bed roses for anyone....Corey, without my knowledge, then went to my home himself unannounced, my husband also went home to check on things. He was not spoken to at all except when Corey approached him to tell him that every thing looked good when he was wiping the steps down. (btw he didn't even ask who Keith was) How could Corey decide for me if the job was satisfactory???? I would not use them again in the future or refer them. I had used them before and they did a great job its funny how time has changed so much. When I called to pay I was not asked how the job looked or if I was satisfied it was get the cc # and done....there are still some good customer service oriented companies around. But I would not use them again.

We’ve used PCS multiple times, and are always blown away by the quality of service at bargain prices. Experts at repairing damaged carpet and thorough at deep-cleaning. Definitely plan on using again in the future!

I’ve been a customer of Professional Carpet Systems for more than 30 years, across three different houses, and they have always performed beyond expectations. Great customer service and affordable prices too.

I was selling a condominium for a client and the carpet was in really bad shape. I did not want to ask the owner to replace it so I had Professional Carpet Systems come in and do a deep clean. They removed stains that I thought were impossible to remove, they stretched the carpet where it had started to sag, they patched really bad spots and more. I was amazed! The condo sold in one day and the carpet looked awesome! Special shout out to "Tudor" who did the actual cleaning and another shout out to "Catera" who worked with me to schedule the cleanings, answer billing questions and just for being so darn friendly on the phone. I recommend this company and plan to use them for all my carpet cleaning needs going forward!

Great prices. Great staff! Professional! Highly recommend!

I have had both carpet and tile grout cleaned using PCS. They always go above and beyond with superior work and customer service. I have nothing but praise and appreciation for everyone associated with this company.

Had to replace the carpet in our restaurant and we were given their contact info. They were very helpful through the entire process. The installers did a fantastic job!!! That was the most important thing for us. We have seen other restaurants get a high quality carpet only to have it installed poorly. Now they are replacing it again because the seams were done wrong.