Plumbing reviews in Smithfield, North Carolina

We called because we have a crack in our shower floor and Zoom Drain advertises shower repair. My husband called, explained the problem we had, and was told it was $89 to have it assessed. We paid to have it checked out, only to be told it doesn't seem like a major repair but that this company couldn't fix it. Ethan did a great job of explaining the potential issues and completing the assessment. It's just unfortunate that it's advertised as a company that repairs showers and when we called and explained the problem, weren't told that type of problem couldn't be fixed. Now we need to look elsewhere to have the actual problem fixed after paying a company that we thought could fix it.

My well is over 20 years old, and problems have started to surface now. They did a great job replacing the broken parts. The technician explained in detail the pump's functionality and the different options to repair it. I got an appointment and had a technician on the ground in less than 12 hours. I absolutely recommend Zoom Drain Smithfield for your well maintenance and repairs.

I was first scheduled to get plumbing work done with Jason Hogg with Zoom Drain. I had explained to the office staff when I called for the appointment that I forgot to disconnect my outside hose, causing a leak in the spigot due to freezing temps, a recent ice storm and snow storm. The next morning Jason came to my home, looked at the spigot, looked at the hot water heater compartment under the stairs, and under my bathroom sink, then looked his truck and said he didn't have the proper equipment for the job in his truck, and said he'd return the next morning. I was quoted a set price for the job. I have no idea whether that quote was reasonable or not, as it didn't differentiate between cost for materials versus labor. Austin Mazin was the plumber who returned the next day. The plumbing work done by Austin Mazin with Zoom Drain was completed very well and in less than a half hour. He was very professional, and he replaced it with a no-frost spigot and bib.

Jason critiqued the work of previous plumbers, criticizing everything. Maybe true, maybe not. But I paid $95 for his opinions (not $89 as the appointment operator had said) and Jason did nothing to help remove the clog. Cost to fix? $10,000!!!! My real plumber fixed it two days later for $350.
DO NOT USE this service.

Ethan came out displaying verbally and physically, the knowledge of a technician that I was hoping for ! He expertise in his job, made his stay somewhat brief. My expectations were meant completely. He explained what was wrong, and what he needed to do to correct the problem. He replaced the cartridge in my bathtub faucet.

Nathan has been great. He has had to come a couple of times now and has been so pleasant and easy to work with. He explains things Scheduling has great too. I've been able to receive service promptly.

We were in dire need for someone to come to our home and replace a kitchen faucet that was leaking terribly! And to our good fortune we had a servic person named Drew come to our home! Drew was kind, pleasant, listened to our issue! But most of all he was knowledgeable and proficient in getting started with our faucet. He worked diligently, kept us informed during the process! His pleasantness, and work habit to do a good job could easily be recognized! He is totally customer service oriented. Please thank Drew for all of the above as he is a very special young man!! He is a keeper!! Loren and Kathy S

I was very disappointed in the service provided initially as I was charged for something I didn't need and something that didn't resolve my issue. I must admit that the company got involved to make things right and found the true root issue. Since I was charged with a astronomical price of $1868.66 with no results, they did their best with partial refund. I hated having to pay more, but I'm at least satisfied with their involvement with addressing my concerns and trying to make it right. I think we both wished this happened the first time but i appreciate them trying to be decent about the situation.

Wow! Great guy! Arrive promptly, real nice fixed quickly, no issues!!! Will recommend him for future plumbing repairs, Thanks for your services Ethan!!

Ethan did a great job. He pointed out the problem and was very informative. Its good to have someone that's honest. I pray Gods blessing over his life and yours.

Austin is a caring, understanding young man who understood our situation and did everything in his power to help us. We had a house full of company due to death in our family. Austin took the time to explain our best options & followed thru until the situation was handled. Thank you Austin!

Thank you, Jacob! We had our water heater initially installed by ZoomDrain and recently had some concerns. Jacob checked everything thoroughly and made sure there were no issues. We so appreciate the follow up on such an important appliance.

Nathan did an excellent job fixing the clogged drain in my bathtub. He was professional, respectful, and took the time to explain everything he was doing so I fully understood the process. I really appreciated his thoroughness and great customer service. Highly recommend!

When I was told that they could put the pump in the same day, I was happy and my wife is happy. It was a great job and they didn’t leave until they got it done in the cold so thank you.

Service was outstanding.Couldn't ask for better technicians than Austin an Josh, both were very knowledgeable. I'll use your services again. Hang on to Austin and Josh they are the best.

The experience with the installer (Austin) was excellent. We were in a bind with a house full of guest & no hot water, he came to the rescue. Austin was Very empathetic & understanding! Thank you Austin!

I was astound how quick they drain the water heater and moved the washer outside.
Ralph and Jason are ateam to be recon with.
Their knowledge of purchasing the right parts without having to go again because something didn't fit
I gave them a top to eat lunch which they worked through until everything was replaced and back in place working with its purpose.
That includes Tracy my cuz who was in the background.

Will is a very professional, friendly man and went over all the options for my many needs, he was willing to help out in anyway I was quit impressed with his kindness throughout our meeting. Will seemed to have the right advice and even wanted to work on my budget. Thank you for sending Will he was a pleasure to meet. I look forward to doing business with zoom.

The Zoom Drain Team were awesome. They were professional, accommodating, knowledgeable, friendly and prompt. They advised me on the best water heater choices so I could make an informed purchase, and then a quick install ensuring my tenants had hot water ASAP. I highly recommend their services.

Ethan was very polite, friendly and knowledgeable. He told me everything he was going to do and answered any questions I had. He was on call for the weekend and didn't complain a bit about it. If I need another tech to come to my house in the future I hope it's Ethan.

Zoom Drain of Smithfield delivered an absolutely outstanding experience from start to finish! Jada, the customer rep, made the scheduling process effortless. She called and texted to confirm everything, kept me updated, and set the tone with her professionalism and friendliness before anyone even arrived.

When it came time for the work, Nathan, the field technician, went above and beyond in every possible way. He unclogged my shower and two toilets with skill and precision, but what really impressed me was his care, thoroughness, and dedication to making sure the job was done perfectly. Nathan explained each step, treated my home with respect, and didn’t leave until he was certain everything was running smoothly. His pride in his work and commitment to customer satisfaction truly made him stand out — he’s the kind of technician who makes a company shine.

Behind the scenes, Austin, the field supervisor, fielded my calls and provided excellent communication and reassurance throughout the process. Having him involved gave me complete peace of mind that everything was being handled with expertise and attention.

Between Jada’s outstanding coordination, Nathan’s phenomenal work in the field, and Austin’s steady support, I went from stressed about plumbing problems to being a completely satisfied customer. I will absolutely be using Zoom Drain Smithfield again in the future, and I highly recommend asking for Nathan if you want the absolute best service possible.