HVAC reviews in Vass, North Carolina

Tier 1 technicians came out to our rural area home because the newly installed heater stopped responding to the new thermostat. They made a few little adjustments and everything fell into place in short order. It’s been working great since. Thanks for valuing your customers and making sure the new machine settled in at the old farmhouse. We appreciate it!
This company has performed with marked excellent service and value.

My Technician- Daniel was very knowledgeable. He came right in and was quickly able to diagnose the issue with my heating system. He explained throughly what the issue was and was able to fix my heating issue.

Tier 1 heating and air is truly a great service to our surrounding area. It all started 4 months ago when our upstairs a/c unit went out we had Choice Home warranty they sent Tier 1 out to us. At first they thought it was the compressor and choice home fixed it. I still didn't work tier 1 then said it was the TXV VALVE and we should get a new unit. Choice Home Denied the claim saying it was not due to normal wear and tear even though Tier 1 said that it was. We had to pay $800 out of pocket to fix it. And it still didn't work. We were on month 2 no a/c in April and May. Tier 1 worked hard with us gave us great suggestions and different avenues to help us. We had to file another claim with choice for them to finally say they will replace the whole system. Plot twist out of the $5,800 system they were only going to pay $800 we had to pay the rest. Tier 1 helped us get financing and talked with me about understanding the contracts with warranty companies . They were very communicative, respectful of our situation, and kind. Like everyone from owners to office staff to technicians. If you are dealing with a warranty or with them in general you are in good hands. April 1-July 19 2023 they worked with us and if we need to do any out of pocket work we will use them again

Just had a wonderful experience with this company. Cleo was professional, knowledgeable, polite, and great with my dogs. He diagnosed and fixed the issue within 15 minutes! So grateful to him in this NC heat wave!

Very professional service. Technicians need a raise after working in heat all day to install a new hvac unit! I had an estimate done on Monday & unit was installed Wednesday. My house is cooling off in just a short period of time. Thanks for all your hard work! I highly recommend Tier 1!!

Just installed a new heating system and they were prompt and efficient! The technicians were friendly and very knowledgeable and conquered any and all problems that came! Thank you Tier 1 for your excellent customer service!

He did not open the compartment of the air handlers to check it. He did a visual inspection. And check the thermostat and he didn't want said anything or helpful about it. And He did it in 15 mns he didn't say anything or fixed or
what's wrong with it. He forgot something I'm the customer. People like him and his company i will not recommend. Same with home warranty company.

Upon visit they found the igniter on a name brand gas furnace but they did not have on on their truck (had them for lesser known systems). I was then informed it could be as long as one month before they could get this part and return to fix my heat. I am 78 years old living in a cold house and the situation is totally unacceptable.

Since my original post Tier 1 has been very cooperative in seeing to it that I would not suffer multiple costs by waiving the original visit fee of $85.

They are great, this is the second time the have come out. Very nice and knowledgeable. They worked with us to result any issues we had with Choice Home Warranty throughout the process. I would recommend them to my family and friends no questions asked. Thank you Michele and the Tier 1 Team for an outstand job.

The technician was very professional and efficient. He explained the work to be done, and went about taking care of the problem. He finished in a very reasonable time, and left no mess to be cleaned up. I'm very satisfied with this service.

Been using them for a few years. They are fast to reply and to get things done. Fair pricing and honest, which has been the hardest thing for me to find. They don't give me too much crap for standing over them as they work on it. Lol

I had the great pleasure of meeting Joe from Tier 1. He was my technician assigned to perform my A/C repair work. Joe presented himself as the professional that he is. He took his time explaining what he was going to do and why. I felt that all my questions were answered with honest and concise responses. Because of the age of my unit, Joe recommended that we just keep an “eye on certain things” vs just trying to sell me another part. Something that I greatly appreciated. I was impressed with Joe and with Tier 1 and will remain a customer!

I can not recommend Tier 1 enough! The entire staff was beyond fantastic. The techs, the front office, every single person I spoke to. Their communication, their customer service, their knowledge with the systems, everything they did was wonderful. We needed an entire replacement for our HVAC system. We were able to use our home warranty for this. That was nice. However, the mess of getting the home warranty to actually get the product in and process the claim was a mess. Tier 1 was absolutely amazing during this process. Michele was so helpful and there to help guide me every step of the way. The chaos of the home warranty was beyond frustrating. I can not thank Michele enough for her help. She stayed on top of everything to make sure everything was done, dealt with way more than she had to with the warranty company, and helped keep me calm during the warranty mess. 10 out of 10. Looking forward to working with them in the future.

Excellent service by Daniel from Tier 1 Air Conditioning Company. My AC went out for the second time during the summer. Daniel arrived ahead of time, accessed the situation, put in the request with my warranty company, and came back out. He informed me along the process regarding his discovery which requires 3 appointments. We are on appointment 2 of 3. Thank you for your prompt. I can not wait to update with the final results. As of now, I give them 5 of 5

Excellent service from Dennis Tupper and the Tier 1 Heating & Air crew. Our heat was out, and Dennis was able to fix it in one hour. He was very professional and thorough; he checked to ensure the unit was running before he left. I will definitely use Tier 1 Heating & Air in the future and would recommend them for any HVAC issues.

Excellent Service. Honest, Friendly and very efficient. My old Service company said that I needed a new system and wanted to quote prices because I used them to Service my unit twice a year. Turned out that I didn't need a new unit. The Capacitor was burned out and Tier 1 replaced it and it's working like new. Now I'm going to have to discontinue the Service with my old Service company from trying to defraud me with buying something that I didn't need. It's sad that it's either incompetence or greed that is being practiced today 😕 it pays to do your due diligence.

I hate to need ya but it’s always a good experience in dealing with this company and the techs, esp Daniel, he’s the best! I also always receive knowledgeable info from Michele and Makayla! The issues that occur are from my home warranty co, but Tier 1 always makes me feel a little more at ease with the situation.

Easy to schedule an appointment and fast diagnosis and repair once they arrived. My home warranty company connected me with Tier 1 to fix an issue with my AC and I'm very satisfied with the work performed. I also appreciate them sending me a photo of the tech (Cleo) who would be performing the service ahead of time so I knew they were legit. Thanks again!

The same technician came the first time as did this time which he claimed that the the original technician did not correctly install it correctly. What he failed to realized that you all send pictures of the technician before arrival. So as I stated before you all sent an in adequate technician or he thought he could do or say anything to us and it would be okay. He was here less than 15 minutes the first time and even less this time. When we requested a receipt of the work that was done he stated that your company would send one. The first time we didn't receive anything as a form of receipt regarding work being done at all. I think this is a very unsatifiable services and workmanship with not only the warranty company that hired you but your company as well because of the performance and quality of work that was performed especially when it came to your technician being the original person to come out and install the compressor the first time and come back this time and state it was installed improperly the first time and he was the one to have installed it and for that reason I really feel that we should be reenbused our $150 for his incompetence.
VERY DISSATISFIED CUSTOMER !!!

Dennis is one of one when it comes to trouble shooting or repairing mini splits! This guy first came out on a weekend (short notice), diagnosed a potential issue, then came back a few weeks later with parts and got it right on the first time saving me money in the long run because he knows what he is doing! Extremely respectful to my kids, wife, and dog. Great dude, 10/10 would recommend!

Service and technician were excellent. In fact, outstanding is a better word. Technician arrived in scheduled time, had all tools and replacement part ready and went right to work. Installation was efficient and HVAC unit checked for operation. Highly recommend your company. Thank you for your quick response.