All reviews for Hoff Heating & Cooling

Unprofessional Service Provider, Rude, DO NOT USE

Like other reviews, no receipt was ever given. Says they fixed the AC unit but wouldn't tell me what was exactly wrong with it nor what they did to correct it. Breaks within a few days afterwards and I contacted them to which they tell me it is a whole other issue not related to the one they suposedly fixed.

Tech was late, was rude to my wife, and couldn't help with the issue. Tried to tell us it would be an all day job and would be very expensive. We called someone else who was able to fix it in about 2 hours and was friendly. Avoid this company.

edit after reply: Notice how he didn't apologize for being rude to my wife?

I would give negative stars if Google had the option.
Let me give a run down of the entire encounter. Our cooling system was not working- we were assigned hoff appliance via Select (change the vendor, if you get them assigned to your problem in the area). While having a conversation with him he said he is unable to figure out the problem. Next day he returned with an estimate of requiring cleaning and adding freon to solve issues. When asked what freons are I received multiple condescending comments. If i were to ask him what aortic stenosis is he would not know how to spell it- I reminded him he is the expert and not me!
Regardless I took the insults and he brought the bill upto 435.38$ which i agreed to pay- I had questions about the system and how what he did could fix it to not have anymore issues. I repeatedly received condescending responses as he was having issues answering my questions. Probably one of those men who cannot take women asking questions. I made him realize what a ridiculous customer service he is providing and told him if I knew what the issue is I would not have bothered him. When getting caught on lying to me that he is just a technician i reminded him that I know he is owner of the company registered in 2018, his tone changed from arrogant to "oops I am caught".
If someone is asking what they paid for and what difference with paying 435$ make- this man had huge issues and has no manners on how to talk to women- came across as a typical male chauvinist with his conversation and tone. He had to be reminded that the excuse for his tone ("I have been out all day") is not a reason to lash out at questions from customer, it is a part of a job. I don't lash out at my patients being overworked with covid, IT IS MY JOB.
DO NOT GET SERVICE FROM THIS COMPANY IF YOU DO NOT WANT TO DEAL WITH USELESS, CONDESCENDING, CHAUVINIST ,LYING AND RIDICULOUS CUSTOMER SERVICE AND INCOMPETENT WORK. ALL HE CARES ABOUT MONEY AND THESE WERE HIS WORDS ON THE PHONE

AND WHEN I WROTE A REVIEW- I WAS THREATENED

No stars! The worst customer service ever! Azzidin repeatedly said he had not received the necessary authorization from the warranty company to complete the AC repair job. When the truth of the matter was, he was out of town and did not and/or could not come back to fix what he broke. Meanwhile the internal temperature reached above 100 degrees. Keep in mind before Azzidin touched the unit it was working. Not perfectly but working. Afterwards there were stains on the ceiling from AC/water overflow, and eventually the unit completely stopped working. Personally I don't want to continue working with him to fix the AC but American Residential Warranty is forcing me to deal with him until completion. Evening after complaining to the warranty company about his poor customers and property damage to the ceiling.

IF ABLE PLEASE REQUEST ANOTHER COMPANY. I CERTAINLY WISH WE WERE GIVEN THE OPTION.

I found Azzidin to be rude, disrespectful and condescending... he does not keep appointments, hard to reach at times and does not value his customers.

Terrible guy, wanted to bypass my insurance company ( Select Home Appliances) , he refused to give me Invoice for the Job he had done. Instead of providing me with the proper invoice with his company's letterhead with Tax ID, he just gave me generic receipt with some other company's name on it ( Raleigh HVAC) and added Tax with it. When requesting for proper invoice, he flatly tells me he does not pay taxes.

I have already notified State Revenue department as he has done similar stuffs to many other folks around.

I paid him $60 to tell me my heat wasn’t broken despite me being without it for over 2 weeks with it working intermittently. Another company came out and concluded not only was it not working it was dangerous to run as the control board was malfunctioning (meaning it could overflow the home with gas) and the part used to filter out carbon monoxide was not working. He advised us it was safe but if we were scared to just turn it off. We did and SHOCKER it came back on because the control board wasn’t working. Thanks to Google I figured out how to turn ur off completely.

He works for a warranty company so I don’t blame him for their decision but I do blame him for saying nothing was wrong with my system and reporting that to the warranty company and they denied the claim.

I had a second experience with him (again sent by the warranty company) where he said my heating element was broken in my dryer and the timer wasn’t working. He quoted me $253. Turns out there was a breaker that needed to be flipped to get it to work. But he didn’t know because he never cared to check it. More money in his pocket was the primary concern.

Lazy job, condescending and didn’t care one ounce about the fact that things weren’t working properly.

Azzidin came through insurance for a shower leakage problem. Leakage was so that it was dripping down in the guest room. Charged $65 to only tell us that shower is fine but the shower drain gasket to be replaced. On asking how quick, he said it depends on approval from insurance. Inpsite on getting approval a week and half before he still has not scheduled a date and the response is ridiculous - he says he is prioritizing others before us. We cannot use shower for more than 3 weeks now. Simply unprofessional - wont recommend.