Landscaping reviews in Wendell, North Carolina

I was referred to this company by a neighbor and made an appointment on 7/24/2018 to have someone come out as I am in new construction and need shrubs, trees, perennials, etc. The time was scheduled for September 5, 2018. About 2 weeks before the appointment a gal called to confirm the appointment. About a week before the appointment the same gal called to cancel. She said they are too busy and cannot do any work until next year. She also stated they go mostly to Apex and Cary and not to my area. I am in West Middlesex (near Rt 39). I am much closer to Wendell than Cary or Apex. They wasted over a month of my time! They didn't know before they cancelled that they couldn't do the job. Not a way to do business.

The Hicks' crew did an awesome job on our yard. The results are exactly what we wanted and we could not be more pleased! I highly recommend their services.

I had high hopes in using this company. I ask for a quote for some major work, to replace and build new drainage with rock, etc. Kevin came by 3 weeks ago and I have never heard back. That is ok, I had another company come by last week to give me a quote, I had that quote later that day. I will be using them now.

Our high expectations were constantly exceeded throughout the project. Matt and his team were always a step ahead and ready with solutions for the challenges we faced with the drainage issues. The entire team takes pride in their work and it shows with the end result. We now have a space we enjoy to use. Thank you!

Worst customer service experience I’ve ever had when dealing with a contractor. Called them in February 2021 for a drainage project, was told the earliest appointment I could make was June 2021. I agreed and waited patiently for four months. Keep in mind, this was just the appointment, not even for work to be done. The morning of the appointment, 30 minutes before they were supposed to show up, I got a call from Melissa saying that they can’t come out because they are too busy and have no idea when they can reschedule. Her excuse was that they are understaffed, are trying to hire but that “no one wants to work”. As I expressed my frustration for being led on for four months and them not offering any rescheduling options, Melissa decided to just hang up on me. I tried calling back but she wouldn’t pick up the phone. Save yourself from dealing with them and literally contact any other hardscape/landscape company out there for better service.

This landscape business was used by my builder and they have taken a long time to come to attempt to fix any issues. When they did come they said there were no issues. That the issues were from us. We have a problem with a bed that was not graded properly. Each time we dig a hole there is a lot of water less than 6 inches down. This problem happened BEFORE we did anything. They need to take responsibility and fix the drainage issue. I would NOT recommend them to anyone.

Can't say enough good stuff about Hicks Landscaping! I have worked with Scott and Tracie over the years on both personal and professional jobs and they are always spot on, in addition to just being "good people." Their employees are courteous, professional and make sure their customers are 100% happy during the job and before they drive away. No stone left unturned (literally) and work is done to perfection. I can't stop gazing at my beautimous yard... and can't say THANK YOU enough. If I could give them more than 5 stars, I would. Would refer them for any and all your outdoor needs....

The Crew at Hick's did a fantastic job at my home. We replaced our tall fescue with Zoysia and they made it simple. They showed up when promised worked long and hard to complete the job even with not so perfect weather. The owners personally took the time to come out and explain every step of the process. I call and get all of my questions responded to quickly. I would recommend them for any landscape service!

SAVE YOURSELF FROM STRESS AND DON'T HIRE HICKS!!!!!
Hicks Landscaping is the worst company, we ever hired..They are really really POOR in communication, they don't return calls. The Manager Tracey Hicks is EXTREMELY RUDE..First of all they installed the BURNED SOD in fall 2014. After calling them repeatedly Tracy Called once and said that she is aware of the problem and she will REPLACED the patchy grass, but guess what? THEY NEVER REPLACED IT....

Now the issue at hand is about the IRRIGATION SYSTEM. It had a problem with rain sensor and after repeatedly asking them to come and check it and repeatedly asked them to make an appointment, so we can go over with them, Hicks Crew just stopped by and TRACY HICKS called the next day to inform us that it has been fixed...

I told her that we needed to be present to see the problem with rain sensor, but she is one of RUDEST Manager I have ever spoke with. Now Hicks placed OUR RAIN SENSOR in between the Green Giants Trees and they are growing and I told her that they will grow and rain sensor will be completely cover, so Tracy said, if you want to move it, then you have to pay for it. I told Tracy that your crew never discussed with us where we want the Rain Sensor in the first place.
Hicks Crew wanted to be left alone and they did not want to be bother with any questions, so Tracy said you needed to tell them where you want everything and I told her Hicks never explained where everything will be, how do we supposed to know the whole IRRIGATION system? It is under ONE YEAR WARRANTY, but Tracy said NO....She is really really argumentative, defensive, rude and worst person to talk to!!!!!!!!!
The argument got heated and now I am writing this review to alert other people NOT to HIRE HICKS ever!!!
I will be contacted the BBB and state of NC dept that other higher authorities!!!!!!!!!!!!!!!!!!!!!!!

Hicks was one of the best landscaping companies I have ever hired. They are quick and reliable in the projects I have hired them to perform. They are very knowledgeable and provide fair pricing. Check out Hicks if you need any landscaping or yard projects.

Hicks Landscaping has been my landscaper since 2009. I am unable to tell you that i've worked with other landscapers, that none of them compared to Hicks, etc...but what I can tell you about Hicks Landscaping is that the company has provided the following services to my at my home: An 11 zone irrigation system, 4 outdoor lighting sets, they have laid over 35 pallets of sod, they have reshaped and redesigned my entire backyard for drainage, they are responsible for all of the landscape design on my 1 acre lot off Ebenezer Church Rd, they have strategized to help me with a major mole/vole issue, which was terrorizing my lawn and they have consistently mowed my lawn every Thurs or Friday for almost 3 years. They have always returned my calls and or emails and have been as sound an investment into Landscaping and Landscaping design at my Raleigh home as I have made since purchased, remodeling and moving into my home. I would highly recommend Hicks Landscaping for many reasons but most of all because they are responsive, qualified and take pride in there work!

We use Hick's for our company landscape- they do a great job keeping it looking nice, at a good price. When we ask for additional services, they are quick to respond.

We had them do some hardscape in our sloped, grass-resistant front yard. It looks wonderful, so much better than trying to grow grass in shade on a slope! They did nice stone steps with integrated lighting, and so now people coming to our door after dark can actually see what they're doing. Would recommend Hicks for this type of work.

Hicks landscaping completed a major yard drainage (french drain, routing downspouts into backyard stream) and tree-planting project for us. They did an excellent job. Highly professional, communicative, clean, and efficient. Excellent sales staff, consultant and crew. Highly recommend.

From my point of view the contract I had with Hicks was a terrible value. First off when speaking with family that lives in Metro D.C. it blew my mind to find out that they were paying far less for landscaping services in Metro D.C. than I was in Wendell, NC.

The quality of workmanship is pretty much nonexistent. My lawn constantly looked poor and unkept. On several occasions when working from home I saw the truck pull up, someone get out and do something like just blow off the driveway and leave. From what I witnessed it was the absolute minimal amount of effort to check the box and say they delivered service. When I called to say something, I would get an excuse from them about the weather or we are coming tomorrow but excuses for poor performance was all I ever got from Hicks, actual acceptable results from their service was pretty much nonexistent.

My contract with Hicks for a single family home was just shy of $2,500/year. This was for cutting grass, mulch, pruning and aeration/seeding etc. The contract is a great deal for Hicks as they get to charge you monthly and get the reoccurring revenue regardless if they come or not due to weather or whatever other excuse they have.

I think one of the more obnoxious things they did to me was after paying them month after month for lackluster service I get an email after a storm stating that it would be $125 an hour to clean up the lawn and $100 debris removal fee. So basically, go cleanup your lawn before they come or else they are going to gouge you with at least $225 for "cleanup". They were right on time that week.

Unlike me who assumed that the large company is large because they have a good service, do you research on landscaping in the area. There are a tone of little guys out there who charge a fraction of the price and have actual pride in their work because its their business. I now get great service from a local one man shop for a fraction of the price of Hicks.

Hicks Landscape has been out to my home and business for numerous projects through the years. Be it weekly maintenance or one off projects they have always done me right with quality work and quality landscape material.
There office staff and sales staff are extremely friendly, knowledgeable and professional.
I have especially like working with them through the years because they are local and family owned.

I cannot speak for Mariam or Jen's reviews, but I am in business and this group is as professional as it gets for any type of business, especially one such as this with so many that do not play by the rules - from Matt in sales and project design to Jerry the head foreman and crew. Business license and insurance available upon request, marked trucks, matching shirts, polite, working instead of standing or sitting, communicate well from start to finish, and they back their work. Hicks is not the cheapest, but in the landscape world you get what you pay for. Our experience is the finished work exceeds what we envisioned. They deliver on what was promised. Everything in writing, emails, phone calls, schedulers, complete staff to guide you from start to finish. We will be hiring them again and suggest you ignore Mariam and Jen and trust Wendy, Joey, and Randy - I can promise you we have lots and lots of experience when it comes to hiring crews/companies, Hicks is the one.

Hicks is the landscaping company at my apartment complex. The crew always does a fantastic job. Recently, I had a situation in which a garden item got ruined during some leaf blowing. When I contacted the company directly, Amanda was very caring and took my concern seriously. The issue was immediately resolved the very next by Kevin. He replaced the broken item. I am blown away by their customer service skills and kind hearts. Thank Hicks landscaping!

Honestly they deserve ZERO Stars. I met with Kevin on June 4th. He promised me a quote within 2 weeks. I have yet to hear back from him. I called the office 5 times since I met with him. Each time being promised that someone would get back to me. Again still haven't heard from anyone. Extremely disappointed I have to even write this review.

My husband and I were very pleased with the estimate we received from Hicks Landscaping. They were able to come over to our house quickly and provide valuable information that we needed to make a decision about our lawn care needs. They cleared away a large number of broken tree limbs, cleaned the leaves off the front and back lawn and made great recommendations. I would recommend them for future lawn care and landscaping needs.

From start to finish Hicks was professional and FABULOUS communicators. They adapted the landscape architect plan to make it more in line with my budget, and their work was exemplary. But what really makes them stand out, in my opinion, is the customer service after the job was completed. The transporter who brought the rock (from Va) drove on our septic leach field, and Hicks didn't take that lightly. Instead, Hicks insisted that the transporter pay for a septic company to come inspect our septic to make certain that the 20,000 ton truck didn't do any damage to our system. Not only did Hicks arrange the inspection, they sent one of their foreman's over to supervise the inspection and sign off that there was indeed, no damage. Any other landscape company would have left us hanging (to chase down the transportation company ourselves, or deal with the damage ourselves), but not Hicks. I highly recommend Hicks and will definitely use again when I am ready to do stage two of our project.