Appliance Repair reviews in Alliance, Ohio

Very good service. Came in a timely manner. Very pleased. Would definitely recommend.

My dryer quit working at about 4:00 on Thursday. I called Sam’s and by 4:30 I was on scheduled the next day between 2-5. Nate called when he was on his way. He was very polite and found the problem pretty fast.I love that he explained and showed me where the problem was. He than said he had the parts and could fix while there. Fixing it was a good option for us so he fixed it, cleaned up the area and left. I have Sam’s saved in my contacts just in case. I am very happy and will definitely recommend to my family and friends

My Electrolux front loading washer stopped working with clothes and water left inside. I called Grove's and asked them to send someone out. I guess Grove's and Sam's are both owned by Grove's now. Anyway, they made me an appointment for a week out, but then had an opening the very same day. I was so thankful as the clothes probably would not have survived sitting in water for a week. The repair guy was super nice. He was only here for a few minutes when he discovered the problem, and he even had the correct part in the truck. How wonderful!!!! He had a very tight place to work to make the repair. I felt really bad for him squeezing in and out of a small wash closet, and having to climb over the washer to get to the back. He left things fairly tidy too. There is always something to clean up when you must repair something. I can hear my washer running now, and it's sweet music to my ears!!!! Thank you so very much for bailing me out when I needed it most! I will call again:)

Sam’s / Grove Appliance repair did an awesome job. Joseph was professional and a pleasure to work with. Issue was diagnosed quickly, parts ordered and the job completed today. They have the best communication system I have ever seen. I was kept informed throughout the process. Joseph called me right before he got here so I was ready for him. Would highly recommend this company.

Knowledgeable, Allen diagnosed the dryer instantly. He was in and out and gave a lot of recommendations for what my next move should be.

This is the second time we've used Sam's Appliance Repair and we will continue to call them! They have a very easy scheduling system and made it easy to work around our schedule. They repaired our refrigerator's ice maker that was leaking and not making ice, caused by our water. They were able to diagnosis and get the new ice make installed. Our service tech was very friendly and knowledgeable. We're very happy with the outcome.

I got a call about a repair I was inquiring on. I found Sam to be attentive, informative and honest. Am I happy about the news he shared with me? Nope! Am I glad he was honest and forthcoming? Yup! Am I going to Grove Appliances to replace my appliance? Yup, if they have what I need. Can’t find good people in this world easily. Sam seems like one. Will let you know if I find what I need, but at least Sam has me wanting to check out what they have.

Our repair man, Allen K was professional and explained the problem and fixed it. We are very pleased with your service.

Sam's Appliance Repair exceeded expectations. Their communication was clear, follow-up consistent, and they handled the repair promptly and professionally, treating my property with care throughout. I highly recommend their services and won’t hesitate to call them again when needed.

Easy online scheduling for service. Gave a service window as do all companies. Called 15 mins prior to arrival. Prompt repair of dryer.

Found out after calling Whirlpool there was a recall on the electronic board w no charge to replace. Repairman should have known this and not have paid $150 just to come out to the house. The repar would have been around $400

Is a sixth star available? Sam's Appliance Repair has provided in-home service for us before. This is now multiple interactions with consistent high professionalism. Today, we had an issue GE itself couldn't advise about or resolve (even to recommend service options). With Sam's, a short text conversations with my photos and their video solved everything. Again, speed and convenience of resolution merits an extra star!

Nate came to our house to help with our dryer and he was extremely helpful and nice. Would recommend him again

My dryer was only working on refresh, but didn't dry. After a reset and jiggling of wire, Allen the tech was able to get it working again on all settings.

Very nice man! A phone call ahead of time with ETA was appreciated! Repair done in a very short time!

Wonderful to work with. Very knowledgeable of products. Service department did extra helping to choose the right appliances

Groves sent Sam and Logan out for a repair of our Speed Queen Dryer. Arrived early within the window of time, professional and courteous. One part needed ordered , but it was in next day and they finished the repair that afternoon. Always good customer service with them!

The service guy was nice and to the point he checked everything to make sure there was no leaks or anything wrong everything was fine it was the electrical outlet

As always Grove Appliance is very quick to reply for problems and also doing repairs. The tech is very kind and courteous. Would recommend them for all repairs.

I was very happy with Sam's Appliance Repair. They were very prompt and communicated very well every step along the way. Brent, the serviceman, was very professional and friendly. I would highly recommend them for your appliance repair needs!

ice maker replaced. Very timely and efficient. We have a warranty so not sure how much we saved. Nice to deal with Groves'