All reviews for Mr. Falls Tree Experts

They took down two large trees right behind house that each tree had three separate sections starting at the base. They did an amazing job! They had to use a crane to remove the one tree. I was thoroughly impressed with tge entire job. Eric was very diligent in not causing any damage. You will not go wrong with using Mr. Falls!!

Mr. Falls responded to my call. The other tree services I have used in the past did not. One set an appointment but did not arrive. Mr. Falls arrived on time for the estimate. The crew came and knew what they were doing. They cleaned up well. If we need tree service in the future Mr. Falls will be the enterprise we call.

Well let me tell you, I saw this company at work in a neighbor’s yard. I got the number off the truck no gave them a call. Made an appointment to have some work estimated. The appointment went as planned (In winter at that). I received the quote on the spot after that 10 minute walk around. Due to weather conditions, the work to be done had to be pushed back several times. Hey, you have to keep the workers safe and not damage the owner’s property as well. When the time came to do the work, they called me, sent an email and a text to let me know what time they would be at my property. In a few hours, I had some very high tree limbs, that had the potential of causing damage to my home, disappear from my property. The limbs had to be about 30 feet up between two houses and hanging over the house. When they completed the job, I received a message that the job was complete. I then received an email with an invoice. Payment was done over the phone with the company office. Throughout this entire process, I met one person face to face (the gentleman who did the initial inspection for the quote). This company is professional, courteous, trustworthy, knowledgeable, and affordable. When I did my walk through of the finished work, besides limbs being missing, no one would be able to tell they drive machines into my yard or that limbs fell all over the yard. It was like they were never there. Thank you Mr. Falls Tree Service. Very Happy Customer

All though we have never used their services, I can speak to the Owner of this company. He’s a good honest man. Very efficient with his time and seems to be about as honest of a man as they come. A company is only as good as the person who leads and works for it. I would trust this company as the owner would never let subpar work be done. Good people here. Would recommend.

We had them remove a 75' pine tree that came down during a recent windstorm. They arrived on time and the four young men went right to work. They worked together as a team and had everything cleaned up in about 1 1/2 hrs. They stacked everything up near the street and were gone. A short time later a chipper-truck came and took everything. Everyone that we had contact with from the company was great to deal with.
We would highly recommend Mr. Falls Tree Experts to anyone needing their services.

I had three oak trees that needed major trimming and branch removal. The service was completed in the winter, which is when oaks should be pruned. The crew arrived promptly and worked steadily through the afternoon. The trees look fabulous now!
The crew did a wonderful job trimming and the cleanup of debris was complete, even though there was snow on the ground.
Highly and heartily recommend this company!

Mr Falls Tree Experts. I can personally attest to their responsiveness, work and reliability. I had an emergency tree situation while sitting in the airport recently, called them, signed an agreement for work via email, and by the time my flight landed four hours later, it was resolved.

I never had used the company prior, but they were the only ones to pick up the phone on a Tuesday at 9AM (I called 4 other large companies nearby prior). They were respectful, and responsive even sending pictures.

I put a lot of blind trust in them, and over the phone they had given me a rough estimate on price but told me it could be a few grand more, or less. They could have charged anything. The trust in them paid off, they did not rip me off. Just simply got the job done for a fair price. It is clear the company understands that honest and fair pricing will bring repeat business.

It’s hard to find something like that nowadays. Happy with my choice, and have already recommended them to others in the community.

We had a large branch come down on our lines leading to the house from the recent storm. Mr. Falls Tree Company helped us when no other company would even return my calls. Michelle took my information and I was able to send her photos which she followed up with her boss and got me a quote that was very reasonable. They sent James out to us by the end of the day and he had the branch down in no time at all. I appreciated their ability to communicate and actually solved or dilemma that day! We will be using the Mr. Falls Company in the future for any needs we have. Thanks to you and your professional staff.

We contracted to take down a large dying English Oak in our front yard near power lines as well as to trim/prune several other trees on our property. The estimate was competitive with other estimates we got. The only hiccup was that after I paid the $100 deposit, I had to repeatedly call to ask when they were coming out to do the work. I was starting to wonder if I would regret contracting this company; however, when the crew (Rob, Michael, and Clay) finally came out, they did a fantastic job. The guys were pleasant and considerate. We had zero property damage. The crew made the trees look great, safely took down the dying tree, and they cleaned up so well, there was no need for me to rake or pick up anything. So we ended up very happy with the work done. And all of the stumps and debris were hauled away on the same day as the work. Thank you for doing a professional job for us.

Excellent work, great staff, very knowledgeable and professional. The owner, Eric, gave me great analysis and advice after reviewing concerns for multiple trees on my property. Great guy. For a storm damaged 11,000 lb tree leaning towards my house, they gave me a quote at 1pm and had it down by 6pm! Amazing work and the price was much better than my other quote. Their crane is massive and made easy work of the job. For work like this you need a lot of trust in your contractor, and I can't recommend these guys enough.

💯 ⭐️⭐️⭐️⭐️⭐️
I got my tree work done at a great price and Michael & his crew did a phenomenal job. Besides the missing tree, you can’t tell they were here. They cleaned the yard up and made sure I was happy before leaving. Can’t thank you guys enough!

Had 2 large pine trees near power lines removed.Michael and crew did a fantastic job! the removal and clean up was excellent. i highly recommend these guys!

These are the people you need to call if you want the job done! Fair price and good at what they do. Quick fast and in a hurry. Cleaned up after and now my property looks great! Instead of making all
Kinda calls, cut to the chase and use Mr.Falls

Had a great experience with this company. When I called to get an estimate they came out same day and gave me a price. Once the deposit was put down they gave me a timeline and showed up when they said they were going to. Everything was done as expected and their clean up was great. Wish i had more trees for them to cut down.

I needed a very large tree taken down. Mr Falls had the best price. I have a fenced in yard and they were able to bring it down with no damage to the fence. To get the equipment into my back yard, they had to remove a gate. It took multiple days so i appreciated that they always left the gate in a state where my dog's wouldn't get out.

Some things that could have been better... We didn't have a fixed date. It was 5 months from accepting the quote before the job got done. If you need an exact date, be sure to ask for it. I asked for a quote that included leaving some logs for firewood. They were going to leave the entire trunk that was 4 feet in diameter! I thought we agreed they would take anything too large for firewood, but it was 5 months earlier so I could have been mistaken. Anyhow, make sure you get all the details in writing. If I had instead in writing "leave logs for firewood. Hall away any larger than 18" diameter and any smaller than 6" diameter". So make sure you ask the questions and get everything in the contact. But I wouldn't knock off a star for this. Just giving it as advice.

Bottom line, I would recommend them.

Most reasonably priced tree trimming service in the area. Estimator was really friendly and answered all questions, did the estimation over the phone while I was at work. He told us stuff to look out for so the tree would not be damaged. Everyone on the phones was nice.

Rob’s crew that did the job was really friendly. Rob showed us exactly what he’d do and gave time to ask questions. The crew did a good job with the work. Rob checked with me before the job was complete to make sure I was happy and also checked with the neighbors to make sure they didn’t want more cut over their property. He also pointed out some other trees that might have problems and cleaned some leaves off of our roof that were not due to their trimming but they did the extra service because maybe there were some twigs up there from the cut.

Would definitely work with Mr Falls Tree Expert again.

I’ve used Mr. Falls three times now and have always had excellent results. Tree trimming, treatment, and removal. All were completed as planned and cleaned up as if they were never here. I did enjoy watching the falls. Perfect placement! Thanks Mr. Falls for another job well done.

Cannot say enough good things about these
Guys. Had an emergency at my moms
House this week. Joe got right back to me when we called. He Provided us with a very fair cost and got his guys out there to
Do the work. 10/10 would
Highly recommend!!!

Our overall experience with Mr. Falls has been generally positive. We had a large Ash tree near our home that had been slowly decimated by an infestation of Emerald Ash Borer beetles and it needed to come down.

The work was done efficiently and without damage to our home. Everyone that came out to our home was very pleasant, skilled and knowledgeable.

The arborist was the first person to come to our house to make an assessment and he came when the office said he would but communication from that point was frustrating. That was August. I couldn’t get a straight answer when they were coming out to actually take the tree down. They had been dealing with storm damage in the area and were busy—very understandable but we never heard from anyone to pin down a date.

I was working from home in mid-October when a Mr. Falls truck came and a trailer with a large piece of equipment pulled up in front of our house. I had no idea they were coming! They took down the tree and removed all of the debris.

I next had to wait another month for them to remove the stump. Again—no call to tell me when they were coming. I came home from work in mid-November and the stump grinder was finishing up in the backyard. I was so surprised!

So besides very poor communication (emails also went unanswered), the billing situation was bizarre. We received two or three invoices well before the work was done. The first time I called, I was asked if I would just pay the portion that was done (felling of the tree). I said ‘no’ because we had a contract and I wouldn’t pay until all the work in that contract had been completed. A second invoice was sent while we were on vacation for two weeks. Payment was due within 14 days before a $50 late fee was tacked on—again, the work was still not completed. The stump was still present with no idea when they’d come out to remove it.

Everything eventually worked out. Everyone was pleasant and we feel we paid a very reasonable amount for the work that was done. It simply felt exhausting to try to get simple answers (like when were they coming) and to just get the work completed.

Quick answer. Overall experience was good. I need a tree trimmed. I got my tree trimmed. There was no damage to anything on my property and the guys were there maybe 2.5 hrs. They cleaned up their mess, and were on their way. Pricing was reasonable for the job I needed and ieven receiveda discount for a special they were running. The people in the office are very nice. The reason I only gave 4 starts because the communication is little lacking. They call/text you 24hrs before they come out. Not a problem everyone does things their own way. 1st time, no call no show. Ok there was bad weather that rolled in. I waited a few days still nothing so I called. She said she'd get me back on the schedule, ok cool. 24hrs notice 2nd time no call, no show. I went ahead and called that day. No I was not mean or rude (there's no reason for it. things do happen i just dont like being left hanging) she was extremely nice and very apologetic. She said she'd get me back on the schedule and I would be marked as a priority. 24hrs notice, 3rd time they came and everything was good to go.

I would not use this company again, as many small issues added up to a disappointing experience. I’ll include both positives and negatives so others can get a full picture.

Communication was a huge concern. The estimator gave me only a five-minute warning before arriving, without prior scheduling (not even what day they were coming), and did not stop to knock or discuss the estimate. After accepting the proposal in late June 2025 and paying a $100 deposit for the ~$1400 estimate, I was told they were booking 1–3 weeks out. It ended up being about 5 weeks before the tree came down. They mentioned weather delays, which I understand, but clearer updates would have been appreciated.

I also had to coordinate with my neighbor since the tree was on their property but leaning toward my house. I submitted the required property agreement form and requested a copy of their insurance. It took several days before I received the certificate of insurance, which was fine since the work hadn’t yet started, but it added to the communication frustrations.

I was told I would receive at least a day’s notice before the crew arrived. Instead, they showed up unannounced mid-day randomly, wasn't even confirmed they were coming that week. Because they needed to use my neighbor’s driveway, I wanted time to let them know, and it was frustrating not to be able to do so.

The tree removal itself was completed safely, including around multiple power lines, and I appreciated that no damage occurred to utilities. However, large trunk sections were left behind blocking the sidewalk for multiple days. This created accessibility issues for neighbors and pedestrians until I contacted the company to have it removed after 2 days of blocking everything.

Property Damage:
When my neighbor returned, they discovered damage to their driveway and the sidewalk. Video footage showed the crew with equipment and scraping the concrete repeatedly. Horrible noises. The result was deep scratches and cracks. I understand that accidents can happen, but the contract says they take ''great care'' not to damage. The video showed the complete opposite. The company’s response was disappointing. Instead of offering to assess or discuss solutions (such as repairs or a discount), they downplayed the concern and told me the marks would “wash away in the rain.” The scratches are indented into the concrete, so this was not an accurate explanation. It's also rained several times and they're still there - the close-up photos are from today- weeks later. The cracks and scratches are everywhere on the driveway and sidewalks. And not mine - which I would've been more OK with because my property isn't as nice (see crispy yard...) - but they are all over my neighbor's property, who rents and is responsible for it.

I also had trouble getting the final invoice. Despite following up multiple times, I did not receive it promptly. As a customer, it is frustrating to have to chase down a bill in order to pay on time and avoid late fees.

Positives:
The crew was polite in person.
The tree was removed without damage to structures or utilities.

Although the actual tree removal was done safely, the lack of communication, last-minute scheduling, blocked sidewalk, property damage, and dismissive handling of concerns made this an experience I would not repeat. I believe this company could improve by providing clearer updates, respecting customer property, and addressing problems more constructively. I would absolutely never use them again, but I'm not going to tell anyone to stay away either - sometimes you can only afford the cheapest work. But for the amount they charge, it still should've been better work.

If they do the right thing and either repair the neighbor's driveway or offer a discount, I'll update my review, but I have a feeling I will just get another response diminishing their role.

Update- got invoice and paid. Company continued to ignore my concerns and did absolutely nothing to make the situation right.