Plumbing reviews in Avon, Ohio

Owen was fantastic. Very fast, efficient, and informative. Not pushy at all when explaining suggested repairs, unlike most vendor services.

These guys are great! Super professional and kind. Jake and Aaron on the team were amazing!

Stephan was great, explained everything. Great customer service. Definitely would contact this company again!

The plumber Jake was very friendly and efficient. He was also very thorough and fixed the problem in an hour.

Owen was thorough, personable, and took plenty of time to answer all my questions. Looking forward to working with him to keep our home maintained!

I received a free estimate for a shower system replacement. The tech was very knowledgeable and polite. I would recommend this technician for any services needed.

Matt S 8106 was awesome! Our shower drain was clogged and he came out to our house on a Sunday afternoon to take care of it. He was prompt, kind and very educative. We’re super thankful for his friendliness and we’ll be sure to request him for all our plumbing needs. Thanks Matt!!

A great experience from start to finish. Had a pipe in our basement backing up. Scheduled online and received next day service. Stephan arrived on time and discussed the available options. He was very knowledgeable and courteous. He was able to snake the line and unclog what we found was Grease build up. Ran a few tests later and all was well. Would highly recommend and will refer this company in the future.

I manage multiple rental houses in town. Last night, one of the houses I manage had a terrible basement water backup. It appeared that the main drain line was completely clogged. Two months ago after the owner bought this house, we had a 100-ft cable snake job done because of a slow drain. Initially, I thought we had to snake the drain again. But none of my handymen can make it today, and the water backup seemed to worsen this afternoon. Plumbing companies are pricey. Unless something serious happens, they are not my top picks. But my gut feeling told me to call Roto-Rooter. I hired them twice in 2022 for another rental house with a similar situation. Within 10 min I received a confirmation a plumber was on the way. Pretty soon, Dyan (720) showed up. His truck is equipped with two big cable snake machines. After checking, Dylan explained that his machine could not get close enough to the clear-out because it was in the crawl space. The best option was hydrojetting. Dylan was very reasonable, so I decided to take his recommendation. About 20 min later, his co-worker John Wilson drove a big utility truck here, and he turned out to be a very experienced jetter. John explained everything to me in front of a big sewer camera screen, which was very educational. There were tree roots, big and small, growing into the clay pipe joint place in 6-7 places, and there was also some degree of displacement in one of the pipe joint places. John wiped them out using high-pressure jet water with Dylan’s assistance. Pretty soon, water started running towards the floor drain. Because there was so much mushy toilet paper floating everywhere. It could take my husband and me 3-4 hours to get the floor cleaned up, so John offered help. By using the hydro jet, John got most of the sewer water/floating toilet paper cleaned up for us. His one-extra mile work helped us a great deal. Yes, hydro-jetting costs almost twice as much as the cable snake job, but the Roto-Rooter team is equipped with a powerful machine system that can do so much better than a snake job to clean out the tree roots and everything else that clogs the drain pipe. I feel very lucky to have two excellent plumbers working for my best interest, with the results being much better than I anticipated.

Roto-rooter is a great plumbing company, which I highly recommend to my network friends and whoever reads my reviews.

Rob is a great technician. He was professional, courteous, and took the time to explain everything he was doing while cleaning out my sewage line. Thank you Rob!

Robert was pleasant to work with, explained everything thoroughly. I would recommend his service without hesitation! Job well done young man!

Thankyou

Very prompt and professional and knowledgeable plumber came to my location and fixed me up within no time! Then, he fixed a second issue for a low price and I'm all set now! Five stars for certain! No more leaks for me!

This was a bathtub drain clog- it took him 10 minutes to unclog it. He quoted me a price of $480, which I consider not just OVERPRICED but criminally EXORBITANT for what was done. No offer of a Senior or Military discount - (which it speaks about in their ad). I’m never going to use this company again, and I would caution anyone not to use them.

Scott and Stephen were very polite and skillful. Had both of them out same day. Pleasure to have them complete our issues Wonderful staff members

Our tech unfortunately had to show up to help us on Thanksgiving due to our Kitchen Sink clogging. He continued to work for a long time, did not give up, and was able to fix the problem. We greatly appreciate the help. We are thankful.

Both gentlemen were friendly, quick and professional! Thank you!

Excellent service and good customer curiosity. He was knowledgeable and helpful with post service. He guaranteed his work.

Stephan was fantastic—thorough, knowledgeable, and highly informative throughout the entire process. He made sure we understood each step and clearly communicated what to expect next. He also took the time to explain the importance of the sewer line, which was incredibly helpful. Overall, his expertise and attention to detail were greatly appreciated.

Terrell and Rick were amazing! Very professional and knowledgeable on our issue. Fixed everything right up, will be using again. Highly recommend

Stephan was very kind and professional. He talked me through all the options and also explained what was happening as he working on the job. I definitely recommend roto rooter services and especially Stephan!

We had a kitchen sink clog which was backing up. Steve was able to come out and fix it no problem at all. He was so knowledgeable and helped me learn some tips and tricks.

Thanks Steve for your time!!!