Plumbing reviews in Avon, Ohio

Stephen was very professional courteous helpful and knowledgeable about our problems and the solution was seamless. Very responsive on a Sunday evening! He was great!

Stephan really helped identify the issue. Professional and knowledgeable in the field. Went above and beyond to be sure we were at ease. Will be using again fue to great service.

Terrell 1242 was great he came in was knowledgeable, professional and communicated every issue that was going on as he was working. He fixed what needed fixed in a timely manner! Will use this company again 100% if needed

Our technician Rene was absolutely wonderful—so kind, patient, and helpful. He went above and beyond to explain to me and my husband our issue. In a world where kindness feels rare, his stood out in such a big way. We are so grateful for his help!

It was a unique experience and the work was needed quite badly. The worker was very well prepared and very polite. All of the time was spent well with the job and he had no problem with keeping me in the job as the work was being performed.

After speaking with 5 different people I finally talked with someone that was able to get a technician out to repair the garbage disposal. The technician Stephan was very nice and knowledgeable. He had great customer service.

Excellent Service with integrity! Very knowledgeable, also very respectful. He removed his shoes after performing a long task of augering! I recommend Stephen services to anyone in need of plumbing repairs

Owen was awesome. Very courtesy explained everything. Just trying to set up to have them fix it on Friday.

My Tech was very good and very knowledgeable and I was so comfortable with him. He did a great job and gave me all the different scenarios we may could face.

Jake was a wonderful help to me! This was the second time he's been out to help me, and each time he is straightforward and clear about the process. He's also a joy to talk to, and a bright spot in the world. Makes the experience much easier and less stressful!

Stephan, from Roto Rooter, assessed the plumbing issues at my home, which were complicated because of a back flow valve situation. Stephan referred me to the technicians who could do the tricky work successfully. He followed up with me, made all the contacts for me & scheduled the work as well. Stephan’s knowledge, help, & kindness were a godsend to me. I commend him as an extremely valuable employee of Roto Rooter. Thank you, Stephan!!

Matt S. 8106 was our plumber and he was super friendly and professional. Got my kitchen sink cleared quickly and everything is back to normal. He also arrived only an hour after I called for service.

Renee was our hero! He went WAY above and beyond to make our tight timeline happen. He also was able to navigate internally to help book other services and communicate on our behalf. 5 stars is not enough, Roto-Rooter best recognize top talent that they have!!

Matt S #8106 was excellent in his consult with us today. I did not know the doorbell was not working, but he texted as well. Also had main office call me. I think most people would have walked away.

He was very interested in what we had done already to fix the matter. He listened walked around and diagnosed what he thought the problem to be.

The estimate was given before he started and we are satisfied with repairs. Even gave us a seniority discount.

Very polite young man. Very efficient and knew his plumbing information.

Thank you Matt.
Carol, John and Moose (the dog)

Jake was very thorough and took his time explaining possible causes and outcomes for our clogged toilet. I felt he was very professional and fixed the problem quickly. He also made sure that the problem was completely eliminated. I will not hesitate to use Roto Rotor for future plumbing needs

I trust this company with all my heart. Big Thank you to Jake and Joe for quickly repairing and inspecting multiple gas leaks through my home.
Their professionalism, respect and skills truly represents the utmost quality Roto Rooter offers. Would hire 1st without doubt.

Rob was amazing! Very polite and efficient, and dedicated to finding the problem and fixing it. Even offered me multiple options for fixing the leaking pipe so I was fully informed.

Matt S 8106 was amazing! He was the third plumber we had to our home to find what turned out to be a sizeable leak. He was the only one to thoroughly diagnose the problem. He was super communicative, explained every step, and what would need to happen. He gave us options and worked with us to put together a plan we were comfortable with, and could afford. He is our go-to plumber for issues after this experience! Trustworthy. Reliable. Really good guy. So thankful we met him.

These guys are life savers! I leave for vacation tomorrow, my hot water tank went out yesterday, and they were able to install a new one in no time! The technician was very personable and did an outstanding job! Highly recommend!

Scott and Rick saved Thanksgiving! Scott arrived quickly with a smile and a "Happy Thanksgiving!" Before he appeared, we were expecting a not very happy day, but Scott quickly reassured us with his expert evaluation, and thorough drain cleaning. Rick then dove right in with a high tech camera to show us exactly how the drain line worked and 139 feet of clean drain. Scott cleaned up the area around the drain, and Rick offered great advice to prevent the problem in the future.

There was no emergency fee or holiday fee, just a reasonable rate for two professionals, well equipped and knowledgeable to solve the problem.

Thanksgiving 2025 was saved by Roto-Rooter, for which we are extremely thankful.

Was really impressed by Aaron at Roto rooter he came out and identified and fixed this issue quickly. He was also very considerate and courteous in picking out replacement parts that matched our precious hardware. Would highly recommend them.