Appliance Repair reviews in Barberton, Ohio

Kevin was outstanding. Based on photos and a description of the issues with my washer and dryer he was able to give me a quote, had the parts in stock and repaired them the same day. It's evident that he has a commanding knowledge of his craft and he used that experience to save me a whole lot of money to fix what I had over buying replacements.

Kevin was so helpful and great. I called first thing on Wednesday morning by Wednesday late afternoon we had a working washer again. Couldn't be happier. Would definitely recommend

Great Customer Service - would recommend without hesitation!

I am impressed with the fast, professional, and courteous service.

Kevin returned my call within the hour of my initial phone call. He was able to coordinate his schedule to accommodate my work schedule.

We scheduled the appointment for a specific time, not a 4 hour window of time.

Kevin diagnosed the problem within minutes of arrival, was able to secure the parts needed for my unusual situation, kept me informed of the status of the project via text messaging and was able to get my washer back up and running the same day!

The repair cost quoted was the actual cost and very reasonable.

The guys at Collins showed up the next day to fix my washer. They were professional, reasonably priced, and fast. They will be my first call when the next appliance breaks.

Had an appointment and had some communication issues at first but the owner Kevin came out him self after hours to make it right. Reasonably priced and kind service.

Well my mom got Mr. Collins name from a reputable appliance center to fix her dryer. He came out and fixed it for her and gave her a senior discount. My washing machine kept getting out of balance so I called him to come out but I live out of his service area. So in his text he reported what is most likely causing the issue so I ordered the parts and fixed it myself. the fact that he told me the problem meant a lot to me. And it’s working perfectly again.
Thank you Mr. Collins and God bless you and your business.

Kevin knew exactly which part he needed to order before coming to fix our washing machine. He worked quickly and got it up and running. A lot cheaper than a new one!
Other places I called wouldn't even take the job for "a locking washer"!
Highly recommend.

Kevin came out to give me an estimate on my broken dryer. When the estimate was 400, I decided to buy a new dryer and paid him the service fee. I went to my basement that evening to find my dryer in pieces strewn around my washing area blocking my stationary tubs, washer, etc. I was in disbelief. I called and texted but he did not respond. He finally answered to tell me that it was "normal" for the dryer to be left that way and he had never before had a request for the dryer to be put back together. He said it would be easier for the people removing it. I asked him to come out to put it back together anyway. I then changed my mind because I did not care for the way he reacted or spoke to me and I did not feel it was a good idea to have him back in my home. I canceled. Well, my new dryer came today and the delivery men could not take away the old one because it was in pieces. "THANKS Kevin"

Kevin Collin’s has replaced my ice maker in my refrigerator. Unfortunately he has had to come back and replace more than one because of faulty new parts.He responded quickly and was happy to satisfy me. On one visit he even noticed a problem with my stove door and immediately repaired it with out charge. In the future, I will call Collin’s Appliance Repair first for any related issues!

So we called to get our stove fixed assuming they were a authorized repair center for Samsung. Short answer NO . Set that aside. Called told them exactly what was wrong with stove (relay on main board) was told they could fix that but they had to diagnose first. ($100)And fee would go toward repair. They came out. Tec checked the 120/240 on stove then didn't let the electric discharge from his meter and sparks flew all over my kitchen. I asked what I typed and he confirmed yes that's what happen. Set that aside. He then comes to the conclusion that I already diagnosed. Then had every excuse why it should not be repaired. Stove is 1 year 2 weeks old . The board needed is $240.here is list of excuses
1 the board will go bad again
2 go have Samsung replace it even though out of warranty
3 buy the parts and fix it yourself
4 just go buy a new stove this one is a bad brand
5 parts out of stock who knows when the part will be in stock. ( It's in stock)
Then charged us $100 left no documentation or anything . I called the next day aka today and he didn't even write down anything about the stove not the model number , part number or anything. When I brought this to campanys attention they were surprised at the laziness of the owners son . He has no schooling on appliance repair and is 4 years out of school he graduated highschool in 2020he told me. I gave them an option for refund or review they chose review

Review update: another company came out had the right parts on hand and fixed stove. The Collins tec was wrong and told me the bottom heating element was just a warmer and not really needed ! Well that element was fixed by another company today.

Good luck hopefully that text goes to school to learn more !

I was able to get on the schedule quickly, Christian (service tech) was very knowledgeable and worked efficiently to fix the issue with our dryer.

My dishwasher quit draining and popped an error code. I called Collins Repair. They accurately diagnosed the problem, and they were here the next morning with a new pump and made the repairs quickly and we're reasonably priced.

My fridge and freezer stopped working I called, the technician called Kevin came in the same day. They said $100 would be charged for the diagnostic which would go towards the final bill. He fixed the fridge in less than an hour, and he charged me $213.00. Man I wish I could make at least half of what he makes an hour. After he left I went downstairs and water was dripping all over my piano books. I pulled the fridge out, and he had flooded under my fridge and left. So I would not recommend this company to anyone unless you want to pay the high price and be aggravated.

We had a great experience with Collins Appliance. Kevin was very efficient and timely in getting our dryer fixed. Absolutely would recommend them for your appliance repairs. Thank you so much!!

If I could give more stars, I would. Old school, down to earth, friendly and helpful! Best place to go locally! Kevin was such a great guy to work with. Thanks again!!

Our 3 year old refrigerator/ freezer was too warm. Collins came to the rescue on the same day. We had a defrost problem and thermostat was replaced. It’s quiet. Staying cold and making ice again! Thank you!

Kevin with Collin’s Repair has been out for a service call for our washing machine and gas range and the experiences were nothing short of awful.

Both service calls, Kevin showed up but never even looked at the appliance and told me that I needed to purchase a new machine within 3 minutes of arriving . He did not try to diagnose an issue or even bother looking at the machines to see what the issue may be. He was there for less than 5 minutes and still charged the $100 service fee each time but provided no service.

I contacted another company who came out for the range, and they ACTUALLY looked at the appliance and they were able to order the actual part that was damaged.

This was such a disappointing customer experience and I think this company is a hoax!!

PS…The only reason I called the second time was because I didn’t realize it was the same company/person. I will not be making that mistake again!

Wonderful service, showed up on time and knew exactly what to do. I highly recommend Collin’s Repair Service.

I contacted Collins Appliance on Wednesday and scheduled an appointment for someone to come take a look at my refrigerator the next day. Nobody ever bothered to show up or call to inform me that they were not coming. This was pretty disappointing as the company was highly recommended by neighbors. I don't understand how a company stays in business by not showing up for appointments or contacting their customer if they need to reschedule. Won't ever try to use this company again.

Collins Appliance Repair came out today to fix our refrigerator. He came out the same day, found the problem right away, fixed it very quickly . Super happy with the service!! Very reasonable too. I will recommend him to everyone .

Kevin was very responsive and even though he had a busy day, he came out same day to fix our washer. His price was reasonable and he was very respectful of my home. If I need appliance repair again, I would use these guys. Would recommend!