Reviews of local pros in Blue Ash, Ohio

First time using and was satisfied with work done.

Service technician was very professional and courteous. Would highly recommend for install and repair.

Great company! They repaired my thermostat quickly and it works so much better now!

The customer service at this company is amazing, and I’m really grateful for the fast service.

Great service! I had some trouble with my AC recently and they did a great job

Overall very good experience, service technician arrived on time, was courteous and performed the job well

Great company! They give good quality and fast service!

Great availability, very professional. Ultimately, we decided to go in a different direction.

I had a positive experience with my service call and my technician. However this is the third survey I've received in the last several hours, which is kind of annoying. I responded to the first survey in a timely fashion.

The company sent professional and personable technicians. The company did an excellent job. They got to us quickly and we are happy!

They had excellent service and met all my needs! Everyone was professional and friendly, I will be recommending them to everyone!

Replaced furnace and AC unit and HVAC duct work. Very knowledgable about the what my house needed specifically for the best air quality control. Thoroughly explained the in and outs of the job. Made adaptive changes to the plan once they started working and made sure to get approval from me regarding everything done. Extremely happy with sales team and installation team. Furnace and AC work great. Amazing finance options.

Ben was professional, courteous and, most importantly, thorough. He could have quickly gotten my furnace running again then bolted, but instead he stayed longer to be sure, and then checked other parts of my furnace to see if any maintenance needed to be done. Highly recommend.

Update: I had Blue Ash/5-Star back to replace my hot water heater. I am very happy with the service! (November 2023)

What can I say except that this company is amazing! Best customer service experience ever! Called on a Friday and got same day service!
We had a clogged drain line and water had backed up inside our furnace when running our AC. Kevin arrived at 6:15pm and stayed till the job was done at 9pm. We did not have to schedule another appointment for the actual repair. He had everything he needed already on his truck! He installed a condensate pump and eliminated our gravity drain all together. Not only did this solve our problem completely, but gave the unit a much "cleaner' look and got rid of the PVC pipe that was running all over the floor to the drain. He also installed 2 safety switches which were missing and fixed some other problems from our initial install that was done just 5 years ago by a different company. After the repair was completed Kevin then did some testing to make sure our furnace wasn't permanently damaged from the water back up to make sure we would have heat when the cold weather comes. Kevin was so friendly, professional and respectful of us and our home unlike the technician from the company who did the install which we had called first. This is the only company we will be using for our HVAC, plumbing and electrical needs going forward!

I paid a premium bc I've used 5--Star in the past. Never again. Previous tune-ups ($67) included hosing down compressor coils. The 5-Star rep ($99) wanted to charge $68 for this service. I'll do it myself this year. Next year different company.

Ben was wonderful. He was sweet and nice and worked very hard. I do think they charge a little too much and that’s why they got a four instead of five.

Outstanding service from start to finish! CMS uses state-of-the-art technology and a no-nonsense approach that gets the job done right the first time. Quality workmanship, clear communication, and true professionalism throughout the project. Highly recommend for any and all mechanical contracting!

Complete Mechanical Services was incredible from start to finish. Their team worked with professionalism, precision, and a strong commitment to safety that really stood out. The culture within the company is clearly top-notch—everyone I dealt with was respectful, knowledgeable, and genuinely took pride in their work. I couldn’t be happier with the quality and efficiency of the job they completed.

I had a fantastic experience with Complete Mechanical Services! The team was professional, friendly, and went above and beyond to provide excellent service. From start to finish, everything was smooth, efficient, and hassle-free. I highly recommend them to anyone looking for any of your process, mechanical and plumbing needs. Keep up the great work!

By far the best company I have had the pleasure of working with. Great communication all the way through, along with top quality in every aspect. Pride taken in every step. Highly recommended!

I had a great experience with the staff here! I was able to consult them, get an estimate for our new location and it was almost spot on. Very pleased with the products and ease of working with Complete Mechanical Services.