Reviews of local pros in Blue Ash, Ohio

The entire process, from estimate to installation, was a positive experience. The installers were on time and their dedication to completing the work was very impressive. I received pictures throughout the process which was unexpected. It was so nice to stay informed. My double layer roof had to be totally ripped off and they were able to put the new roof on and completely clean up in 1 day. They then came back to finish some flashing and make sure everything looked good and that I was happy with the service . I was really impressed with the workmanship and would highly recommend them.

At this point I am disappointed that we have waited 4 months and all we have to show is a depleted bank account and a heap of rubble in our back yard! Crown Pointe contracted to replace our deck. We were told July 4 weekend that work would commence in 2 weeks or less. The company has billed me for additional money which I explained is not appropriate without seeing some work done. Hopefully the finished product will give me cause to update this review in a more positive way.

The team at Crown Pointe Roofing & Remodeling never disappoints when it comes to expert roofing services. They recently handled a full roof replacement on my home with true professionalism. Fair pricing, flawless work, great communication - I couldn't ask for better service. With roofers like Crown Pointe, your project will go smoothly.

I would like to say thanks to Logan and the Crown Pointe Remodeling team for the great service they provided. Working with my insurance company to get the best results and helping me with the financing process. Explaining the whole process from the installation to the clean up of my new roof. Logan came by the work site to make sure things were going well. He answered my calls and texts and a timely manner. I definitely would use CPR again.

We had a fantastic experience with Crown Pointe Roofing & Remodeling. Quincy and his team replaced our roof flawlessly. Their professionalism and attention to detail were evident throughout the project. Quincy's expertise and friendly demeanor made it a pleasure to work with them. Highly recommended!

Crown Pointe Roofing & Remodeling, led by Quincy, transformed our home with a stunning roof replacement. Their attention to detail and commitment to quality set them apart. The project was completed on time, and the results speak for themselves. Quincy's professionalism and knowledge made the entire process stress-free. Highly recommended!

Crown Pointe Remodeling re-did our siding on our house! We went from broken down cedar shakes to beautiful vinyl siding. They did an amazing job. They were so responsive, timely, and professional. We were astonished with how quick and how beautiful of a job they did! They finished our house in 1 day and it looks amazing!!!!! Definitely recommend.

Crown Pointe Remodeling is an excellent company to work with. My experience was great from beginning to end! I normally do not respond to companies that knock on my door, but I'm glad I did with this one. I spoke with Hunter and Ethan and they explained who Crown Pointe Remodeling is, the values of the company and that it is a locally owned business. Hunter did a thorough inspection of my roof and found multiple points of storm damage. From that point forward, I began working with CPR. From the meeting with the insurance adjuster all the way to completion, I've had contact with someone from the company each step of the way.

Willie was awesome! He showed me the variety of shingles to choose from and by the time we were done, it felt like we were old friends.

The roof was completed in ONE DAY! I left out for work and came back home to a new roof. The only way I knew someone was at my house was the beautiful new roof. The roof crew did a great job keeping my property clean which is super important since I have children who could possibly step on a nail.

Quincy, one of the owners, stopped by to make sure that I was satisfied with my roof and addressed any concerns that I had.

Everyone was phenomenal and I highly recommend Crown Pointe Remodeling to anyone who is looking for any extremely professional and people-oriented company. They truly care about their customers.

Highly recommend
Had them put in andersen windows for me they had a mix up with the windows at first but they took care of it for me
They even put up new trim around the windows with no extra cost
Definitely would recommend

We just got a new roof, and gutters placed on our home with Crown Pointe Roofing and couldn't be happier with everything! Sam has been our contact person from the very beginning and has made the whole process easy and smooth. Sam has been available for any questions we have had and has stopped at our house and called us to make sure everything is going well. Hunter was also a great help along with Sam in advocating for us with our insurance adjuster. This is a great company, and we are very happy with our new roof!

10/24/24…. I initially signed a contract for all new windows in my home in April of this year, and paid the required deposit. There have been a variety of changes to the order since then, and then in early October I discovered that my sales person nor one of the lead installers (that I met numerous times), are no longer with the company. Not to mention that the Insurance Certificate they supplied me with is expired, along with their Workers' Comp. I reached out to the owner and told him that I would not be proceeding and requested a refund of my deposit. My request was denied, and I was told that I would be forfeiting the deposit due to billable hours since the project started. I requested a copy of the signed documents stating billable hours, and have yet to receive it. The contract that I have notes 10 business days to receive a refund, which has come gone. No work has been done on my home. No windows have been ordered. No refund has been received.

11/8/24… Owner finally responded yesterday, with the same generic response they have posted to others to give the public impression they want to resolve this. Yet, I first contacted them 4 weeks ago which is when they denied my refund request. And my last 2 direct messages to them have not been replied to either.

12/3/24…. Another month goes by and still nothing. They still have our money! I reached out to them on 11/8 - 1 day after they replied to this review - but received no reply. This is definitely NOT an upstanding company that does the right thing!

2025... This led me to really dig in and research Crown Pointe, which revealed multiple lawsuits for fraud and unpaid vendors. This is not a one-off mistake — it’s a pattern of theft and deception.

By May, I had to contact the Clermont County Sheriff’s Office to file a police report for theft. Subpoenas were sent, but months later, the prosecutor deemed it a civil matter — meaning I must sue them to get my own money back.

I have left negative reviews everywhere possible because I refuse to let anyone else fall victim to this dishonest, careless, and outright criminal behavior.

This company has no integrity, no accountability, and no shame. They hide behind empty promises, generic replies, and stolen deposits while laughing at the customers they ruin.

If you value your time, your money, and your sanity, DO NOT hire them.

This was a complete betrayal — and I’m sharing my story so no one else suffers the same devastating experience.

Explanation of what I would be receiving was thorough and I am a believer in you get what you pay for. The installers made sure I was happy with how the skylight windows were set, made sure the house and yard were not damaged from debris, and cleaned up everything after the roof was completed.

Crown Pointe Roofing and Remodeling just finished putting in Anderson windows in our enclosed porch. The windows look great and I am happy with the job. The salesman Jerry and the owner Quincy were both very responsive to my questions during the process. I would definitely use them again for any future projects.

We just had a new roof put on by Crown Pointe Remodeling. From the start, when Quincy first came and walked us through the process showing us pictures of the appearance of our very old roof to when we saw the finished beautiful new roof, he was with us all the way. He brought us samples of shingles. I had trouble visualizing what a whole roof would look like, and he shared his expertise as to what colors would blend and brighten our home. He kept us apprised of each step. He provided the personal touch we so appreciated. It was a challenge finding rain free days. Finally, no rain was forecast for two days. His crew came at 7:30 AM and began attacking the old shingles. They were hard working, professional and efficient. When they left at 8:30 PM that night after cleaning up everything, it was as if a genie had come and waved a magic wand. Five stars are not enough to say how easy this whole process was and how highly we recommend Crown Pointe Roofing and Remodeling.

This company stole money from my work. In July 2025, we started an electrical project. He only paid 50% upfront, and in September he contacted me to finish the job, which was completed. When it came time to pay the remaining 50%, he just made excuses, and then he stopped answering messages and calls. This type of person should be reported so they don't continue stealing from others. He contacted me using the name Quincy Barret..

I get calls to my cellphone all of the time from financing companies who are looking for Quincy Barrett with Crown Pointe Remodeling. I have had the same number for 15 years. I have called Crown Point twice to ask them to update any company information that reflects my phone number in error but they have not called back and I keep getting their calls.

Please visit Ripped off by Crown Pointe Roofing & Remodeling on Facebook

Update 1/5/26- We now have brown spots on our ceiling, and due to the pitch of our roof, a leak on our wall where the roofing sections meet.

12/13/25

NOTE: ALL OF THE FOLLOWING IS DOCUMENTED through text messages, phone calls, photographs, home inspections, signed contracts, and
additional records.

Recent reviews accurately reflect the fraudulent conduct of CPR. The company, owned and operated by Quincy Barrett (CEO) and Brandy Barrett (CFO), misrepresents services and caused us and other clients to lose thousands of dollars. CPR engages in repeated deception, creating a pattern of inconsistent and false statements.
Communication is routinely delayed or nonexistent.

Quincy Barrett goes silent for days and weeks at a time when updates are requested regarding the contracted project. Signed contracts are breached, and “lifetime warranties” become void when Quincy Barrett fails to meet contractual obligations. Quincy leaves before projects are completed or even begun. The project that was said would take two weeks to be completed did not even begin until 5 months later. The funniest yet pathetic part is that the project remains unfinished one year and one day after the contract was signed on 12/12/24.

CPR provides proof of current insurance coverage and then knowingly cancels the policy prior to the start of the project. When asked about insurance coverage for multiple property damages and a homeowner’s bodily injury caused by materials left in the yard, CPR provided evasive responses and no resolution. The homeowner is instructed to cover the damages out of pocket with the promise of reimbursement, RIGHT… Documented damages include the central AC unit, windows and screens, security cameras, all landscape lighting, and most of the landscaping. CPR's insurance was canceled on 4/25/25, which was before our home renovation began.

Quincy Barrett pressures homeowners to authorize loan disbursements using false statements. When contacted by the loan
company, he falsely stated that only one piece of siding remained to be installed for completion. The evidence speaks for itself.

CPR abandons gutter, roofing, and siding projects in an unfinished and unsafe condition, compromising the integrity of the home. The most documented deficiencies include gutters installed incorrectly, large sections of siding not installed, siding was installed on half of the porch ceiling instead of soffit, missing water barriers on exposed areas, no insulation in open sections of the home, an unfinished roof, multiple electrical outlets left exposed to the elements, and open gaps in the siding that have allowed vermin enter a previously sealed home now.

Due to Quincy Barrett’s failure to properly oversee the project in his role as project manager, custom window framing was not installed and may not have even been ordered. Security camera footage showed Quincy Barrett personally managing approximately one hour of the exterior project, which consisted primarily of walking the property and unloading supplies. A refund for the nonexistent custom window framing was eventually issued. However, CPR initially failed to provide the refund due to insufficient funds from the company account. Quincy Barrett claims the account was impacted by fraud. The refund was ultimately issued only after a cashier’s check was demanded.

Following the submission of the first review, and only review until today, 12/13/25, a 2:00AM text message was received containing a screenshot of the review and a threatening message. The nature of the threat, whether physical or legal, is unclear. A request for clarification received no response.

Responses provided by CPR now will consistently satisfy their claims, regardless of factual documentation. The conduct of Quincy and Brandy Barrett demonstrates a pattern of misrepresentation, nonperformance, and intimidation.

100% satisfaction here with high quality respectfulness and care that this company has for their customers. I am so glad to leave a 5 star review for this business. They went above and beyond to meet our needs at our restricted budget and was able to completely meets our every expectation. In an instant you are needing something reach out to Quincy and talk with him and don't be afraid to tell him about your needs and budgets I'm sure he can help you get very affordable and great product that fits your needs. Thank you Quincy, and thank you to your amazing contractors and staff.

UPDATE 5/6/25
There ya have it folks! 1st screen pulled away from the 'staples' holding it in 4 months after final payment. Will be looking to install a proper metal rail system and not the cheap, short cut method that was used. Reduced rating to 1 star.

Original post:
No love for Crown Point Remodeling!
We initially spoke with this contractor in January of 2024 and signed on with them in March to have them remove and replace a screened porch and re-shingle our roof.
Crown Point strung us along for 6 weeks about the permit, being told that the township was backed up but when we called the township, we were told that the application hadn’t been submitted.
What we were told by Crown Point to be a 4-week project started in July and was completed in December.
The porch needed 2 ‘not planned for structural posts’ so that the structure wouldn’t come tumbling down. This was one of many issues the township building inspector had with Crown Point on our project. These 2 ‘extra’ posts also ruined the look of the porch!
The reshingled roof looked good but leaked around the chimney during the 1st rain.
Crown Point’s owner tried to paly it off as my chimney problem and rather than repairing the chimney as per the contract, opted instead to send a few of his guys armed with black roofing tar to try and seal the leak.
Fortunately, before we made the final payment, there was another rain, and the roof still leaked.
After much prodding, the owner finally made the right move and had a professional chimney company come in and make the proper repairs per the contract.
Other project highlights(?) included:
 The owner and sales guy were very upbeat and communicated well up to the point of us signing the contract. After that, there was very little communication coming from anyone at Crown Point, especially regarding firm dates of any project milestones. CRICKETS!!
 Answers to our questions by the sales guy were repeatedly overturned by the owner.
 Giving Crown Point about $40k (50% of the porch project) as a down payment should have been a BIG RED FLAG!
 Initial delivery of materials for the porch was mostly wrong! The 1st of many delays due to very poor planning on Crown Point’s part.
 Weather notwithstanding, we didn’t get 5 consecutive days of work out of the 2 guys working on our porch.
 Trying to work with the finance company they selected for our roofing project was a joke.
 Crown Point apparently had ongoing cash flow problems as the owner was more concerned about payment than he was about anything related to customer service.
If you choose Crown Point Remodeling for a project, I hope you have better luck that we did.
If you have a project and are thinking of going with Crown Point Remodeling, think long and hard if you want almost a full year of no communication, wrong materials, and a general lack of knowledge of anything close to resembling good customer service and a pleasant experience.
This really should be a 1 star for the frustration in dealing with Crown Point, but the end result of both projects bumped this up to a 2 star.

My family member is living a nightmare because of Quincey Brown. They paid $25,000 to have the doors in their entire home replaced. Instead of finishing the job, Quincey Brown ripped out the old doors, left the home in shambles, and vanished with the money.
The house is now in a far worse state than when it started—it is unsecured, unfinished, and $25,000 has been stolen. This is not a "bad contractor" experience; this is professional fraud and property abandonment.

URGENT CALL TO ACTION:
If you have also been a victim of Quincey Brown, do not wait. Go to your local police station and file a report for construction fraud and theft by deception. We are working with the authorities to ensure there is a paper trail for this criminal behavior. You should also report them to the State Licensing Board immediately.
Save your family the trauma and the money—stay as far away from Quincey Brown as possible.

Highly recommend!!!! Crown Pointe Remodeling did my roof, windows, siding, gutters and deck. I'm telling you now you, get what you pay for. They are worth every penny. They did a fantastic job from beginning to end. Don was very helpful answering all of my questions along the way. Ian the production manager was keeping me in the loop. Communication from the very first appointment, office, until the final walk through was great from everyone I encountered from the company. I have had so many neighbors stop by and comment. They are planning to use them as well.