Appliance Repair reviews in Brooklyn Heights, Ohio

never received a call back

Gave them a $500 deposit to service our mixer. Said they will call us when an appointment is available. A year later nothing. Call again today totally blew me off and nothing. What a scam

My experience with this company for a fridge repair was excellent. They were prompt and courteous, sending appointment reminders through texts and emails. Pricing information was clear with no surprises. The tech Anthony was professional, knowledgeable, and respectful. He took the time to listen, then diagnose and explain what the issue was, ordered the replacement part, and returned as soon as the part was ready for install. When I thought there still might be an issue after the repair, Anthony returned and basically found a design flaw in the fridge door closing mechanism. He explained a work around and I've not had any more issues since. Thanks Anthony and the rest of the team for a job well done!

DO NOT USE! Appliance was scheduled last week to be fixed. $125 service charge to diagnose what’s wrong with the unit. After 2 days repairman arrived and advised a frozen condenser was causing the water to leak. Would be $250 to fix. Okay. Fast forward 12 hours. Unit is leaking again. Called appliance place back, 2 days they’ll be out. Waiting all day until 3:30pm, received a call they need to move me until Monday now. I will be without a fridge for over a week. What a complete mess. Robert appears to not care about order of business and instead of refunding what they couldn’t fix, he doubled down and asked if I wanted to just cancel service. Terrible company. Do not use.

Nick was very helpful! Friendly, professional and prompt. He had my problem diagnosed in minutes and fixed it quickly.

Professional, knowledgeable and nice! I am Happy with my experience. They were the only company that I found that would service my Northland refrigerator/freezer.

The repairman did a great job, plus he was a nice guy. My Bosch Fridge was still under warranty and everything was covered.

I had my refrigerator repaired this morning after calling Mr. Appliance after 5:00pm yesterday for help. The job was done professionally and for a very fair price. I would trust Mr. Appliance again for myself or friends.

No complaints, Justin was very pleasant and professional. Most importantly, he resolved my problem

I’ve used Mr. appliance several times and they never disappoint! They always call back promptly, show up when they say they will and keep everything stress-free. Most recently Tony was my technician and he was absolutely fabulous, professional, knowledgeable, and friendly. They are my go-to appliance repair company. I highly recommend them for any appliance repair needs!

Tony was so kind and took time to explain what he was going to do before he did it, explained the issue & cost in full, and kept everything clean while he did it. Fantastic experience and I will not hesitate to call again.

Came to the home promptly. Excellent technician. Parts immediately on hand. Job done is less than an hour. Great experience!

Service tech Sean was great, very efficient, thorough, quick and did a great job repairing our wine fridge. The part did take about 3 weeks to come in, but that was not their fault.

This was a warranty repair so the insurance company selected the service provider but there were no issues whatsoever: good communications, and the technician was prompt and efficient. All is well!

My dryer was not heating, the timer was sticking and the grate inside the dryer was blackened. The tech fixed a faulty wire and ordered a new grate and timer. The cost was $640. I have asked the company 3 times for a breakdown of charges but never received. As mentioned on their website, an "upfront quote, shoes covers, and door mat" did not happen. I would not use this company again, mostly because of the high, unexplained charges. The tech, Tony, was very professional and courteous though.

We have had Mr. Appliance several times and our experience has always been great. We had Anthony this last time and we were very pleased with him. Very thorough and knowledgeable. We were very pleased.

Had evaporator fan and drip pan replaced. Technician was very good, Joshua. Diagnosed problem and figured out what was needed for repair. Costly for about 1.5 hrs of work that included a trip for diagnosis and a trip for repair. The 2 parts weren't very expensive. Oh well, problem resolved

I love when I can give 5 stars from start to finish. Very easy to set an appointment, service was offered and delivered on same day. Jason did a phenomenal job problem solving then repairing the dishwasher. A little pricey to me but well worth it due to the overall excellent service received. Jason also provided tips better dishwasher detergent.

Mr Appliance did a great job replacing the burned out digital clock in our stove, but I struggle with paying more than half of what it would cost just to get a brand new oven for $100 part. If anything breaks on our oven again, we are definitely going to buy a new oven

Prompt and efficient communication and very responsive customer service. Technicians were very knowledgeable and polite. The whole company went above and beyond for us and we could not be more thankful!!

The technician was on time (actually early). Personable professional and neet. He got the work done in a timely manner . If you are a potential customer have no reservations about using this company.