Electrical reviews in Carrollton, Ohio

Had a minor (major to me) electrical outage. From when I placed my call to the time is was fixed was maybe 4 hours total. Logan was courteous and informative. Quickly fixed the problem

My husband Steven Poyser is the account holder on your end, but I have been the one to make every call and be here with your technicians. I'll start by saying the young man who came here so wonderful and helpful. He did his job and explained to me thoroughly what we need done and he took pictures for his boss and told me he'd get him to call us for an estimate on the work further needed. Never got that call but also called and spoke to a woman and she said he'd get back to me. Didn't happen. So I gave up on that end. Called to pay my bill today just for "Adam" to answer and sound so bothered and annoyed that there was a call to answer. He then tells me he's handing me over to his secretary so she can help me. She is also super annoyed. She says hi then I say I just need to pay my bill and she rudely responds "okayyyy??" And I say "ok? Do you need the name on the account or the address?" And she says the name and then tells me she can't find anything then asks for my invoice number and I give it to her and she tells me I can just do it on there. To which I replied I wasn't aware there was a link in the email. Paid my bill and we're done with this company. Such distasteful attitudes and way of speaking to people behind the comfort of their phone. Don't bother with them, it's not worth the headache.

I hired them to install a wall heater. I showed my wife the right breaker to turn off for them and got everything in order so they could get started. I had the instructions on top of the box. As soon as he got to the bathroom, not looking at anything, he starts telling my wife he may have to cut into the wall. If he had looked at the instructions, he would have known it went outside the wall. My wife called me at work to tell me everything. I said I'd bet he didn't read the instructions. Once he finally looked at them and started to work on it, he sent the apprentice to get stuff from the truck once or twice. Each time he couldn't find the tool, he got mad at him when the apprentice was nothing but very respectful. Finally getting the job done, he said he was there 3 hours and tried to charge $320. I called and said he was there for an hour and a half. So they charged me 2 hours for $220. There was only an hour's worth of work, but he played around and was not prepared. I had everything laid out so he could have been there only a hour or less. Used them a few times for different jobs, great work, but the one time I had to work, boy did the service drop then. I even said on the phone the heater goes outside of the wall, and he didnt need to cut anything.