Home Services reviews in Chagrin Falls, Ohio

My organization, Cleveland Neighborhood Progress, is extremely unhappy with Mayflower Landscaping LLC's snow services. There's no follow-through, and the owner is not responsive. Quality was already an issue, but not even coming out and plowing is entirely unacceptable. We had a major snowstorm, but it takes them days later (if they even come) to plow the lot and shovel the sidewalks. As I write this review, we're still waiting for them to come out and plow. We understand you're a small business, but you have an obligation to fulfill your contract. Until our situation is resolved, this review will remain.

I had them do the spring clean up in my yard and my other rental properties. I was very pleased with all that they accomplished in such a short period of time. They were prompt and professional. With that being said, their prices were very responsible. I would definitely use them again and recommend them to others.

I hired Mayflower to renovate my landscaping to prepare my home to sell. It was a big task, and they were able to squeeze me into their schedule. The team of workers were amazing! My yard looks great! Thank you to Larry, Jamal, Jamil, and Hollis for their hard work and long hours.

Absolutely terrible service. They were super responsive at first when it came to collecting payment (fully up front) and accepting the job (saying they could get it done next week not a problem) but then completely ghosted us when it came time to do the work.

I called, left messages, emailed, texted over and over and they repeatedly told me we were "next on the list" or "the next dry day" or emailed me saying "no later than Monday at the absolute latest"

We booked this project on April 17th and still no one has started or returned our calls. (again this is for a job service I already paid for in full upfront). I have reached out by phone numerous times, emailed numerous times and now they do not respond and ignore my calls.

DO NOT USE THIS SERVICE. They will just stop responding to you after payment is collected

Updated review: Mayflower sent a crew to fix the landscaping today as promised and they did a wonderful job this time. Looks beautiful. I have updated my review and rating. Thank you for fixing the issue and standing behind your work.
Original review: I hired Mayflower Landscaping to do our landscaping in our back yard. Trimming trees, bushes, outlining the bed, weeding, planting, etc. They put me on the schedule and did not show up. I called and left a voicemail and they called me back and came out 2 days later to do the work. The work that was performed was completely unacceptable. They did not edge the bed so it blended in with the grass line. The next day I had weeds already sticking up from the mulch. The only thing that was trimmed was one tree end they took a huge branch out of the middle that was against the window and left everything else against the house. I called them to let them know that I was not happy and they said they would have someone come and look at it. No one came. I called and sent emails. Finally a week later they said they would send someone. Someone came out and they apologized for the work and said it was unacceptable. They told me the owner would call me that night to talk about a refund or redoing the work. That was on Monday. It’s now Friday and they will not answer my calls or emails. They charged me 933.00 for a small area and the poorest workmanship I have seen. The lack of response is completely unacceptable. Poor work. Unprofessional. Non responsive. No way to run a business. My name is Melanie Roush, although my review posted under Anthony

I would NEVER recommend this company to anyone!! The owner, Leann, is extremely rude & very unprofessional. As a dissatisfied customer she offered a refund but never gave it to me. Instead she sent me a fraudulent bill with added charges for services that weren’t complete. To remedy the prob before pursuing legal actions I asked again for the service to be completed. Once again, Leann responded with a ridiculous idea that I would pay in full before doing the job. Of course I didn’t agree. Don’t take the risk!! Seek a better company that respects their clients & honors their word. especially when it comes to being prompt, finishing a job, honest billing & refunding money.

I needed two large boxwoods trimmed in my front yard. I filled out the form on their website, they sent me a notice by email that they had received it. No contact after that for two weeks. I sent an email to at least get scheduled. They gave me a date and they never showed up or called me. In my opinion, they are a waste if precious time. Keep looking for a more reliable company to help you with your landscaping needs. They will definitely ghost on you!!!!

Mayflower Landscaping has done a wonderful job at my home and business. They were able to come out last minute when I needed work done. They are honest and their prices are very good!

Edited Review: The crew came and completed the job, working tirelessly for three days. They worked well and were very communicative to make sure they completed the project well. What looked like a bit of a jungle was clear and very neat when they left. I am very happy we were able to resolve this. Thank you

Original review: No one showed up for the scheduled project and no one called to postpone/reschedule the job. I’ve tried multiple times to reach them from the day before to confirm, and am still trying days after. I’ve had not one response after paying 50% deposit for the job.

Mayflower Landscaping did an amazing job transforming my yard! The new flower beds are stunning, and the patio is the perfect spot to relax. The crew was professional and efficient, and they cleaned up beautifully when they were finished. I'm so happy with the results!

I reached out to Susan and Ilahio for a one time clean up of my back yard. I have been unable to tend to our landscaping for a while, and it was wildly over grown back there.

They were quick to respond and give me a quote. I was surprised at the quote with how affordable they are, which made hiring them easy.

The crew came and knocked it out quickly. Everything looks SO nice, it's like having a new yard again!

They did an awesome job on a big area for an affordable price. Very professional and artistic when it comes to landscape architecture. I already locked them in for next year.

I called them on Wednesday and got a fair quote fast. They showed up on Sat and did a great job in a single day. Hard working and polite - What’s not to like. I’d hire them anytime !

Great job on grass cuts! Handled the addition of plants, trees, scrubs, & mulch to a landscape bed too! Professional crew!

Company brought out 2 completely dead 3 gallon rose bushes and said they would come back to life after transplant. This was all they were fixing along with mulch in already pretty well done landscaping before selling home. Gave the 2 rose bushes a full 30 days of watering daily and asked them to come back to replace. Argued with me, said would come and then never did.

Also did not listen to landscape design plans, ripped out 2 of a neighbors rose bushes from our HOA moved them into an area in my landscaping, was argumentative over me telling to move them back and those 2 and was and both ended up dying as well.

Had not had any grubbing issues or brown spots in yard prior to them coming out, and had a bunch of grass die and grubbing issues after mulching and landscape design was done.

Last but not least - workers were going to come the day they came out in early morning on Saturday and didn’t show up into mid afternoon.

Only thing this company did correctly/quickly was sending out half of invoice immediately after accepting estimate and within minutes of pulling out of house. Didn’t even come up to door to have me check the work when left. Currently in a dispute with banking/card company on returning funds from poor services.

Fantastic customer service and even better lawn care. Best in the business!

Fantastic experience great insights. Most quality representation in the market!!! Great choice. Using again on another home.

Native Landscapes & Gardens did a beautiful job maintaining our yard. We were very pleased with their work & their cooperativeness. We highly recommend this company. Cal & Edie Block

I recently had an amazing experience working with Marc and Doug, who truly paid attention to every detail. From the initial consultation to the final design, they incorporated our ideas into the design while adding their own personal touch. I highly recommend to anyone looking to create a beautiful and unique landscape!

Native garden installation
Professional and knowledgeable
Listened to my ideas and concerns
Planning on doing additional gardens

I loved working with Marc Wise and Native Landscapes and Gardens. The project was a delight from start to finish - Marc is so easy to collaborate with on both the design and choice of plant material. The crew couldn’t be more hard working or fun to have around. It was all a pleasure and the finished product makes me smile each time I see it. I have more plans to put into place and Native Landscapes is my choice for the next phase to come.