HVAC reviews in Chagrin Falls, Ohio

I called for service this morning and Q was here this afternoon. Prompt, courteous and professional. The repair took 5 minutes. DiMarco & Assoc. were fantastic when we bought the systems a year ago and followed up with excellent service today. Thank you for being someone we can depend on.

Need to file a claim against Di Marco. Who is your carrier?

There isn’t anything that we don’t like about DiMarco and Associates. They are very knowledgeable, professional and honest. To me, that means everything. It’s hard to know who to trust when you don’t know how to fix the problem, however, we have complete faith in Ben DiMarco and his team of experts!
We highly recommended them to our friends and family!

The young man who came to our house was concerned, professional and respectful. We have a heat pump and he found a leak quickly. My husband became nervous when it took awhile to get moisture out of the pipes and he needed to return the next day. He was concerned about a possible increase in cost. The problem was resolved quickly. We are now enjoying a cool comfortable house.

The blower on my furnace went this past weekend. I called DiMarco and they had me back up and running in no time. They responded right away and were very professional and courteous. I was worried I may not have heat for days, but they made sure that wasn't the case.

Fixed a hot water heater for us….after a different company did a no call / no show. (was without hot water for serval days)

Sam was very knowledgeable. Highly recommend this company (and Sam)
If the need arises will definitely call this company again for any further needs or repairs.

Trying to advocate for the repair of my father's furnace from water damage while living four states away during a pandemic was no easy feat.
I got estimates from five different HVAC companies and while all had friendly customer service, only DiMarco met our expectations.
They saved my father thousands of dollars because they recognized his brand new furnace could easily be repaired. All other companies insisted replacement was necessary even though we knew the 3 month old unit had only experienced minimal water damage. DiMarco was also up to the difficult task of raising the unit, to avoid future water damage. Thanks so much to the entire team who came out and made that happen in less than 1 day's time!
Extra thanks to Henry "the Parts Wizard", and to Paula, who was very patient and willing to hear me out until she understood my concerns and needs. God bless DiMarco and Associates for quickly restoring my father's heat before another spring snow shower hits!!!!

Amazing, well done job. Very professional, timely and responsive. Owner is accessible and Gerald their biz dev rep is amazingly helpful in his role. Well done guys, we cannot recommend you enough.

Sam and Alex did an excellent job! Both young men are very knowledgeable & professional. They worked fast but efficiently and explained everything thoroughly. I also appreciate how clean they left everything after the job was complete. Thank you for the excellent service!

Our AC died on the hottest day of summer. DiMarco had someone at my house shortly after I called them. My AC had a non standard part (it was an old unit) and they had it in inventory. Also (and I loved this) even though my unit was older and the repair wasn’t trivial, I didn’t feel a high pressure pitch to just replace everything. I feel like so many vendors do that, but I that’s why I trust the DiMarcos more.

Really the pinnacle of service and knowledge. We had them out to repair an issue we ad with wiring in our hvac system. The technician Kevin was on time, incredibly professional and fixed what needed to be fixed. We were so impressed we have even set up a service contract with them.

The entire DiMarco Team from having them come out for the initial consultation, scheduling the work, the work being done on time as promised, the follow up and then working through a couple of issues outside the initial scope of work the entire experience was great!

They’ve earned a customer for life and would highly recommend them.

Ben and his team have been exceptionally professional, knowledgeable, and helpful. Their decades of experience are evident in their level of expertise, communication, and high-quality fabrications and installations. They provided additional options and suppliers that have complemented our heating and cooling systems well. We recommend Ben and his team for any of your heating and cooling needs.

Great job - very professional and detailed. Ben and his team installed a new HVAC system for us. Though more expensive than originally planned for, he was able to get us qualified for an interest free loan via Wells Fargo. We also upgraded the quality of our AC and a 96% efficient furnace. AC is great (with wifi thermostat) and two cycle furnace.

Our propane furnace refused to light when that night's temperatures were predicted in the teens. Kevin arrived within an hour and and quickly got us back in business. He was pleasant, professional, and knew exactly how to troubleshoot and correct the issue. We will definitely be using DiMarco in the future.

To hold us over until the actual AC installation could be completed, two workers dropped off portable window units to our house. When they arrived, they "installed" the units in our upstairs and downstairs windows (plugged them in and placed them in the window.) The employees mixed up which window unit needed a bucket for drainage and which one didn't. As such, a large quantity of water dripped out of the unit all night, into our newly refurbished floors and through the living room ceiling. They came to take pictures of the damage, apologized for it, and said it was because the workers were new to the company. After that, we went through our insurance company to try and figure out how to pay for the thousands of dollars in repairs. DiMarco claimed that they didn't install the units and therefore weren't responsible. This was a blatant LIE. We wish we'd just stayed on the waiting list for the other company we had considered. The actual finished AC works well, but it wasn't worth the hassle and the lying. We just got the insurance check months later, and they still haven't taken responsibility.

From beginning to end of new HVAC install, everyone at DiMarco was a pleasure to work with. Ben explained what was needed and then delivered. His work crews were diligent in doing a good job. Did not feel like they rushed to "get to the next job". There have been a few "tweeks" needed since install and they have followed up. We are very pleased we went with DiMarco.

I am pleased with the services provided by DiMarco & Associates. We have had our furnace and air conditioning units replaced by them in the last 2 years as well as our annual servicing. They are thorough, the technicians are knowledgeable and I believe they have fair pricing. I would definitely recommend DiMarco & Associates.

My home had radiant heat panels in the ceiling without any ductwork. DiMarco and associates did a wonderful job running ductwork through an already completed home. They were very responsive and willing to address any issues I might have had. I would recommend them to anybody. Great job!!

We’ve lived in the Chagrin Falls area for just over a year now and have had our fair share of misleading and subpar contractors. That was not the case with the team at DiMarco. Gerald (sales rep) was the only person out who didn’t try to oversell us something we didn’t need. The owner (Ben) called me at 7:30 pm to discuss a quote while covering for his sales team. No other company around offers that level of customer service coupled with a very professional and courteous installation team. They gave us an overview of what they’d be doing and a full run through when the job was completed. Don’t even look at other HVAC outfits, just give DiMarco a call. You won’t be disappointed!

Guys cant drive, person driving up 77n this morning doesn't like to wait in line. Likes to cut people off that last minute to get onto 90east. Wish your company drove with more care