HVAC reviews in Chagrin Falls, Ohio

Auburn replaced our HVAC system on short notice, and we couldn’t be happier. Everyone we dealt with was professional and kind, and the team worked quickly and efficiently. The price was fair and exactly what they said it would be. Would absolutely use them again.

Mikey S came out and explained the problem with my furnace. The whole process was smooth from the scheduling of the appointment, to its confurmation the morning to my furnace throwing heat. Great local option for a company that takes pride in their trade.

Auburn Heating, Plumbing & AC did an excellent job installing a recirculating valve for my tankless water heater. Dennis was professional, knowledgeable, and efficient throughout the whole process. He took the time to explain everything clearly and made sure the system was working perfectly before he left. Great experience all around highly recommend their services!

I found Austin to be a great representative of your company. He’s a very nice gentleman and explain the procedure of the installation of a Generator very well. *** when he submitted me the quote, I found it to be too expensive. I then explain to him that I had a mailer from your company that gave me $2500 off a generator installation. He said that was already in the quote and we never discussed it prior to him putting the quote together. I believe your mailer was disingenuous.

Clear, polite communication during the scheduling process, and then Greg B completely addressed our issues. This was greatly appreciated in no small part due to the fact it was 4 degrees out and two heating systems were malfunctioning in our home.

Joel was great! Found the problem quickly, had everything on hand to fix it, explained everything and gave us tips on keeping our furnace running efficiently. It was wonderful to have someone here so quickly on such a cold day!!!

The Tech was wonderful. Quality guy, knew his stuff, was transparent, clear and easy to understand and presented every option. The kind of Tech you hope for when things like furnaces go bad. Excellent work, very professional. Would always recommend.

Brian Miller was friendly, knowledgeable and took great time to explain the issues with our humidifier and found a solution for us. He was very helpful in addressing our comfort! Happy with the service.

Mikey was very nice and considerate. He
Worked very quietly and quickly. He replaced thermostat batteries and furnace filters that I supplied. He did furnace cleaning and checked the furnace for any problems.very good personality and great customer service.

Brian Miller was great. He is clearly very knowledgeable and gave me helpful insight without pushing unnecessarily. I will continue to do business with Auburn because they’ve prove to me that they do more than just push for replacements and equipment sales.

Zak quickly assessed and addressed our issue. He demonstrated his knowledge built upon experience. He was thorough with careful checking of his work while being very friendly and courteous

Great service from Greg Brasfield of Auburn. Answered all questions clearly and patiently. came to do a furnace checkup and quickly
diagnosed a problem with our dryer. Very happy.

Thank you Aburn! For sending our Brian Miller on a Saturday. We were in a tough situation with no heat while dealing with a loss in the home. Brian was honest, professional, and kind. We will highly recommend your services if ever in the need again.

The technician Joe, Showed up on time. Very friendly very informative on what he was doing to the furnaces explained everything thoroughly with a very professional attitude. I did ask questions and he was able to answer them With a very honest answer. I would definitely recommend Auburn Heating Plumbing & AC

Spent a night with no heat because of a WiFi thermometer upgrade and needed a fix fast! Called Auburn and a very helpful woman by the name of Victoria answered the phone! It was comforting to be able to talk to a real person. My technician, Ryan came on time, was thoughtful, respectful and clearly understood (in a very short amount of time) what the issues were. He made sure to test everything out before he left, and it was a very good experience, despite how it all started. Thank you, Auburn Heating, Ryan and Victoria!

Greg Brasfield did a great job getting our system up and running. He informed us along the way of what he was doing. Love that prior to his arrival I received a text from Auburn Heating informing me of his name and a photo so I knew who to expect!

Joel was fantastic. Very professional and knowledgeable. Came to our rescue in our time of uncertainty. We couldn't be more appreciative of his fast, comprehensive and honest service. Thanks Joel 😊

We had an excellent experience. Mikey Shahan was very informative and educated us on how to maintain our furnace which no one else had done over our home owning years. He was very patient with our questions and explained things in an understandable manner. I would definitely recommend Auburn heating to anyone

Joel Lagoni arrived on time, was very professional, clearly explained the issue with the furnace and promptly fixed it. He made sure everything was working safely before leaving. I would definitely recommend Auburn Heating Plumbing & AC to anyone needing HVAC service.

We woke up this morning with no heat and my 92 yo father was arriving for a week long visit. Our usual company was not available and the company they referred us to couldn’t come until the evening hours. A friend recommended Auburn, so I called and they had Logan here by noon! Logan was the best!!! So incredibly knowledgeable, kind and thorough. He was here for close to 4 hours doing everything he could on our 32 yo furnace to make sure we got our heat back on. He’s my hero! The whole experience was top notch!

Professional, prompt, reasonably priced and outstanding. Woke up in the middle of the night last night (Sat night) and my house was freezing. I called the 24 hour number, talked to an actual person and then Brian Miller showed up at my house first thing this morning (on a Sunday). Brian diagnosed the problem within minutes (flame sensor) and then did a bunch of other stuff to clean up the unit that was above and beyond. Dude was outstanding and I was super impressed with both Brian and Auburn. Will be signing up for their Annual Inspection Program going forward for sure.