All reviews for Now Service Pros (NSP)

10/10 would recommend! I was quoted 2x the amount I paid them by a different company! This team came out and inspected my issue and very quickly came up with an out of the box solution because I have an out of the box problem. They accommodated my budget and even offered a payment plan! The people who came out were very fast and did not act like it was a hassle to do the job like the previous company had. I will be using this service for any and all plumbing needs.

Now Service Pros went above and beyond trying to get AHS to get us the water heater we needed. Especially Jessica, she was relentless and very professional, kind and fought like heck for us. Everything is working good and we are happy with the service we were given. Thank you again!

We had a hot water heater replaced.
There were some delay issues with our project, due to the weather and the shipping of our hot water heater.
NowServicePro kept us updated on the status and made sure expectations were discussed.
Once the hot water heater came in, the scheduling and installation was 5 star!
The tech on-site was very polite and helpful.

We would recommend again!

I recently hired this business for some upgrades to my home and I was very impressed with their professionalism and efficient services. The employees were friendly and knowledgeable, making the whole process smooth and stress-free. Not only did they do an excellent job with the installation of carpets and minor home repairs, but their pricing was also very competitive compared to other companies in the area. I would highly recommend this business to anyone looking for quality service at a reasonable price. Overall, I am extremely satisfied with the work they did and will definitely be using their services again in the future.

I would like to recommend this company to anyone who needs plumbing jobs done. The repair man came and quickly installed the new water heater heater and took the old one away. I highly recommend this company to you.

My furnace technician, Josh, was very pleasant to work with. He identified the problem and came back the following day with the part to repair the issue. Very smooth experience.

We have had numerous calls this year though our home warranty and Now Service Pros have been amazing each visit. They have been very communicative and responsive to all our messages. The young man that has come out each time has been wonderfully professional, efficient, and great at explaining our issues. They have even helped us deal with our Warranty Company. I would highly recommend them to anyone in need of their services.

Hutch, Stephanie and their team have been very responsive and professional to work with. Their response time is always considerate of our needs and concerns as well as their price points. I would recommend this team again and again.

Very very very….did I say very..bad service and business, they’ll rip you off and never do what they promised. They are ignorant, arrogant, incompetent, deceptive and fraud. Never pay them upfront and ask for a contract with very clear conditions and specifics if you ever hire them. They are never willing to take responsibilities for their mishaps and will blame you for their own mistakes. It will cost you a lot more to fix what they have screwed than to hire a reputable business from the beginning. While their prices are outrageously expensive, their work quality is very poor and their attitude is poorer.

I cannot recommend this company to others. The plumbers who did the work were professional and did a fine job. My negative experience was on the scheduling/office end:

1. After my first call, it took about a week of back-and-forth to get the work scheduled.

2. While the plumbers were working they informed me that they were unable to perform all of the work that they said they would be able to do.

3. My check for payment was deposited twice. This was a simple mistake that the company corrected, but still not a good thing to have to deal with.

How ironic is it that even the Girl Scouts can get an address correct.. but NSP is unable to do so? Your reply speaks volumes about not only yourself, but how you conduct your buisness. Did you also neglect to mention that you have numerous complaints filed against you. And the home warranty company that set us up with you also no longer do business with you?

BTW, Thank You ever so much for disrespecting a veteran... so completely sick.. and giving us the ammunition to bring a lawsuit against you for slander and defimation. Maybe I will go a step further and contact everyone from here and the hundreds more from other review sites.. (topic should be a goldmine from what they are saying) and get together a class action lawsuit. I think they would be happy to have their hard working money back from jobs you *didnt* do.

Worst company in the Tristate, beware you will be lied to , and left to repair the damage they cause.

The owner is arrogant with no manners nor customer service culture. They lie when they come. I spent a whole day that I had to take from work and they DID NOT SHOW UP. And when they appeared, the technician made a mess and did not fix what he supposed to do. On the contrary, he left the device not working at all ( it was broken and working when he arrived) and left saying he needed a recall order. AVOID THEM

Their morons. Requested service June 3rd through home warranty company. They showed up June 6th and misdiagnosed the problem with a.c. We have been waiting two months and they never could get it right. Always had to call American home shield and have them call contractor cause their idiots. Expected me to pay $600 for something that has taken two months. Called Teays valley heating and cooling this morning. They were here by one and a.c. was fixed by two. Took them an hour to do something that service pros couldn't do in two months and it only cost $320. Had nothing to do with condenser like service pros said had to do with the thermostat. They will be getting sued in small claims court cause the two months they did nothing my electric bill was over $500 each month.

Stay away from this company as much as possible. I had requested my home warranty company not to assign them but got stuck with them. A simple issue has been delayed by weeks due to no response from them. Thoroughly unprofessional. Be forewarned. Look at their reviews all over the internet.

If there were zero stars they would get it! I have been so frustrated with their service ethics that instead of cancelling them through my home warranty I continued to be persistent in trying to get them to come out. I even had the home warranty company call them and they apologized to them and said they would clear their schedule and be out in the morning. Never came. They do not return calls. Missed two appointments. Actually told me they do not listen to messages. I tried texting the cell, no response there either. I finally gave up.

This is a horrible company! Very frustrating to deal with and very unprofessional! They lie about when they are gonna come out to service your house and make you wait all day for them not to show up! I'm almost 8 months pregnant and have been without air conditioning now in the middle of summer for over a week due to this company! They came out to my house was there 5 minutes looked at my unit said I need a new one and now 5 days later the home warranty company still don't have the report from them! I'm sure if this was there daughter or wife going without air in the middle of summer they would be right on it🙄 So angry and frustrated at this point!

I called a phone number in the directory that indicated that it was "Mr. Rooter", a plumbing company I had once used and been very satisfied with. When I noticed that the woman answering used some other name, I just assumed the company had changed its name. I told her what I needed, which was two simple plumbing repairs. I waited all morning for a plumber to arrive, and finally an old man showed up carrying nothing but a smartphone. I told him I had a dripping kitchen faucet and a broken flusher arm on one toilet. He looked at my kitchen faucet and immediately told me I needed a new one--that putting old parts in would not help. When I suggested he check it, he said, "Oh, you'd have to turn the water off to do that." I told him there was a valve under the sink, and he just nodded and took a picture, telling me that the company would order a new faucet and have my insurance company pay. "My boss is real good at getting them to pay," he said. I then showed him the commode, and he said he might have a replacement part in his vehicle. He left and came back, saying he did not, and took a photo. I then told him I had another commode that had been turned off and asked if it were safe to turn it back on. He asked to see it and saw that the tank lid was cracked. He told me I needed a whole new commode and took a photo, again saying his boss was good at getting insurance companies to pay. I asked if he would call his boss and let me talk to him, and he immediately replied that his boss was not in the office (at about 1 pm). I told him I didn't feel that I should pay him for the call since he did nothing. He said, "Give me the check right now, or I'm leaving." and then, "I'm just here to take pictures." To tell the truth, I felt rather sorry for the man, even though I felt suspicious. I gave him a check, and he told me he would put a rush order on what I needed. I grew more uneasy and went to my insurance agent, who told me that, if I did accept any co-pays for the items, there would be a $500 deductible. I went to the bank and put a stop on the check I had written. If I had wanted someone to come out to take photos and then try to get insurance coverage, I would have liked to have been told that on the phone. What I wanted was simple repairs. I feel like the whole operation is a scam.

NEVER. EVER. UNDER ANY CIRCUMSTANCE. use this company!!!! EVER!! I’m 2 weeks out from a major surgery, using a walker, and they came to check a drain stoppage. They got their equipment STUCK in the clean out under my house which, according to the owner’s own words, they don’t typically even use this if it’s under the house. They got another call and left!! Now anything that goes down any drain in my house will spill out onto the protective plastic under my house! This was a home warranty job and the owner told me it had been denied but he would do it for a price (a high price). But I never heard from them again! I had to go to a hotel that night. The next day I called another plumber and they worked until 9:00 pm to get it fixed!!!! The total fee was $1400 LESS than NOW quoted me!! NOW......NEVER!!!!!

If I could it would be a -100 on their rating. Had them to my house twice since that is who my Home Warranty Company contracted.

First Incident was in May 2018. I had a circuit board go bad and it messed up my compressor. They didn't even contact the warranty company to tell them what was wrong. So after waiting 2 weeks, spent $4800 to have a new system installed.

Second incident, was in August 2018. My second Central Air unit stopped working, inside Air Handler went bad. Again, they showed up charge me $45.00 and left. Again after a couple of days they still hadn't contacted my home warranty company. Home warranty company tried to make contact and no response. I then found the part and had it shipped overnight. Again $500.00 out of my pocket.

They will not respond to this since the owner has no customer service or the integrity to do so.

I had bad experience, wouldn’t recommend this company.

My home warranty company suggested this vendor, technician came in to our house, I think Chris is his name, he came in the day after rain and said the system is leaking, sent a proposal for $1,000 to the warranty company, they called me back and said whole system needs to be replaced. I did not buy that, I called another technician and paid myself, it was just a minor repair, electricity was not go into the condenser so the house was not cooling, he just replaced that part and everything is working fine now…

Hutch was very rude, when I called their office to have them call the warranty company about the diagnosis, he was telling me that don’t call us back, We will call and let them know when we have time.

I wouldn’t call this company unless no one in town is available for long time!!!! I’m glad that I didn’t trust this guy and replace the whole system for no reason!!!