All reviews for Cincy Gutter Boys

Gutter replacement.
The repair crew pointed out some rotten wood that would prevent them from performing work to their quality standards. They were very patient as I made arrangements for the wood to be removed, custom cut and restored. Once the wood support was repaired, the crew was very prompt at coming back out to complete the task. They reconfigured the downspouts to prevent potential debris blockage and they even restored the original leaf guards to the new gutters.

The men were excellent!! I had absolutely no problems. They arrived coated my box gutter with a rubber sealant and were gone . I barely knew they were there 👍

Ours was a simple gutter cleaning and Cincy Gutter Boys did the job well. Both of their employees were polite and communicative; great representatives of the company. I look forward to continuing to use them for our gutters.

Very quick response and reasonable quote for gutter repair/replacement. The guys came out the next day to fix our gutter! Cleaned up the space completely when finished. Will def work with them again. Highly recommend.

I can't say enough good things about Cincy Gutter Boys!! They clean my gutters 5 times a year and always do a wonderful job. This year I had a few issues with my gutters, so they replaced them. They did a great job wirh the installation, and cleaned up everything so well you couldn't even tell they'd been here. Then on Friday, Brian and Adam came by to soft power wash my entire house... and the job they did was fantastic. They were helpful, professional, and a pleasure to deal with. I highly recommend this business. They do exactly what they say they will do, take care of any issues immediately, and are very professional. Thanks to all the folks I deal with at Cincy Gutter Boys. I appreciate you!

This company was easy to work with and reasonably priced. Only complaints I had are more gutter debris on my deck than expected. Also the gutter guards were not properly replaced as shown in the picture. But I would recommend them and use them again.

I used Cincy GB to clean my dryer vent (on the third floor of our house), accessible only from the outside. They came out, did the job in 20-30 minutes, and cleaned up after themselves. Also, quite courteous. I’d recommend them.

Did a great job cleaning out some rather nasty clogged gutters. However, left a big bag of garbage for me to clean up. All things considered, great work, 4/5 stars, would use again.

Update:
Talked over issue with customer service and they repeated service at no charge and have been great ever since. Refreshing when companies are accountable for issues and resolve in timely manner.

Previous Post: Had our gutters cleaned and supposedly flushed in early March and this is happening. This is our third time dealing with a repeat service. I am very much going to look for someone else. This is just horrible service. I called three days ago. No call back.

I contacted Cincy Gutter Boys, which is actually a subcompany of another larger company - Ned's Home Services - based on their reviews. I paid for the gutter cleaning in advance and was told twice that the service would be delayed. They never responded to my email inquiries and I finally had to call to get the service done. Other companies provide feedback after the service, such as pictures. I had to climb up on a latter to make sure it was actually done! I wouldn't use them again.

It was very easy to make an appointment and everyone I spoke to in customer service was very nice. When I made the appointment on May 24th for them to come out to clean our gutters, we were told they’d be out within 2 weeks. No one showed up or called to let me know their schedule was behind. When I called back to see if there was an issue, I was told they’d schedule was delayed due to rain. I didn’t remember any rain in the recent past, but they assured me that someone would be out as soon as possible. I finally received an email in mid June stating they were having issues getting to our house because of the rain. I’m fairly certain it had only rained one day while I was away. My husband finally had to call them and tell them we would find a new company if they didn’t come by June 30th. By then, we had a mini tree growing out of our gutters. When they finally came out, it took them 15 minutes from beginning to end. They did a great job and cleaned up afterwards. They will be coming back out in October or November after majority of the leaves fall to clean the gutters again. I’m waiting to see how that goes before we decide to make any decisions.

Edited from a 1 star review to a 3 star review: Jessica with customer service served us well after communicating our experience. We were refunded for the gutter cleaning. Original post below for consumer disclosure**

**I wish I would have trusted my gut when I called this company. They present as a locally owned and operated company, but, upon calling their you get a 1-800 feel. We had to request a recall on the original service 2 times after the job was "completed." I think it's pretty telling when you have an employee tell you "this company doesn't know what they're doing and most of these guys shouldn't be doing this job. I'm about to leave and do my own thing and I've only been here two months."
Ask for the pictures of the job. The pictures we got of the "completed" job weren't relevant and showed no results or proof of the gutters having been cleaned. We literally walked into my husband's office where we could look into a section of our home's gutters to see that it hadn't been touched
Additionally, their security certificate expired 2 days ago and it's no longer safe to make online payments. We would advise not using this company's services.

Not really happy with the workmanship. At first they had my gutters hanging on very crooked and I had to show them how to make them level. Then for some reason the paint on the gutter was scratched and they painted them and got overspray all over the side of the garage they were putting them on. I would definitely find another gutter company for my next project

Poor communication from this company! They randomly show up on property with less than an hour’s notice- if you are not home and pets are…. It’s a risk with open gates and… your trees may not be done dropping leaves! The company calls these day of visits a benefit- you provide your credit card, they come twice a year at their, not your… convenience! Will not recommend this company and have stopped all my services. I miss the old Gutter Boys with original owners and far friendlier and better customer service!

We used CGB's in the past and have always been pleased with their services. They had always been efficient, tidy and they always cleaned the front of our gutters. We have a 100 foot Maple tree that drops a lot of debris on and around our home. We had just layed mulch two weeks prior to their estimated arrival. The debris that was left on out porches, decks and plants left us highly unsatisfied. I'm not a review person.

Just booked gutter
cleaning services with a DIFFERENT company. It reminded me of my poor experience with Cincy Gutter Boys last year. They use different crews for different work, and one doesn't seem to know what the other is doing. Your initial call will be with someone who takes down the relevant information and passes it along. Next are the folks that come and assess/estimate the job. Next comes the crew that does the actual work. Finally, the office crew that does the invoicing and payment processing.

I had to correct their records for the service I requested more than once. I had to call to chase the repair crew down when they did not show up within the time frame promised. When the repair/install crew eventually got here, they STILL had incorrect information as to the work to be done.

The gutter cleaning crew finally showed up (with no notice) and abruptly left with no communication or explanation. Again, I had to call for an explanation. The crew claimed I had no outdoor water source. Not true, the outdoor faucet is clearly visible on the side of the house. They returned a few days later, again, with no notice. They did some work and left with no communication before leaving. I had to call again in an attempt to find out if everything was completed and if all was OK. The office person really didn't know.

I sent an email expressing my frustration, which received no response. I paid my balance due and vowed never to use them again.

We got two negative surprises during the install, which made us doubt selecting Cincy Gutters to do our gutters. We felt that one surprise (a new down spout in an unfavorable location) should have been spotted/communicated when we were quoted. The installation crew tried their best to make it work. If we had known upfront, we could have found a better solution for the downspout placement instead of quickly making a decision on the spot. The second surprise was their labor rate to fix fascia that was damaged when found after taking the old gutters off. Again, the person quoting should have told us that repairs to the fascia would be needed as the installation crew said it was obvious that was the reason why the old gutter was failing. The fascia repair doubled the cost of the entire project. We felt obliged to go with the Cincy Gutter Boys’ quote on this, since the project was already underway. We feel they may have taken advantage of this and perhaps overcharged us. I highly recommend to others when getting quoted to ask for a repair estimate of any potential fascia damage to budget correctly. We didn’t know to ask, but the Cincy Gutter man quoting us could also be more upfront. Instead, the installation crew had to be the bearer of bad news. The crew mentioned they are the bearer of bad news on most of their projects. Which is very unfortunate.

Lack of communication, attention to detail and timeliness was appalling. Original call to schedule a gutter cleaning and underground drain flush out was 4/23/25. I called multiple times asking for updates on when the crews would come out to complete the work. Weeks went by, months went by and work finally got completed on 7/2. They only sent one e-mail out about "delays" and when I had called, they said I was on the schedule but couldn't give a timeline. Had I known it was going to be 10 weeks, I would have taken my money elsewhere and I certainly will next time.

Not recommended at all... Called to get gutters cleaned a month ago. At the time they stated they were about a week out. One month later still nothing, so I called inquiring about the delay and they stated that there was lots of rain lately. They then agreed to be out next day. They showed up and stated there were bees and they couldn't do the gutters. I flew the drone over all the gutters on the house and there are no bees, only cicadas. I can only guess their workers don't know the difference.

Don't do it- they ghosted me after not completing the contract, then signing me up for another year without my consent. Never had trouble with my gutters or water in my basement till less than one year with Cincy Gutter Boys. Their "fall service" turned out to be February- never in 25 years has the house had so much dangerous ice build up. It took them four visits to complete a house with two straight runs less than 160'. Only wanted to talk in the phone- nothing in writing. Don't do it-

I will not ever use this company again and I have used them for the past few years. They convinced me to get my dryer vent cleaned out and they BROKE a slat on my vent. When I called to let them know, they gave me an inactive email (it immediately kicked back to me) and no one has gotten back to me about addressing this. Very unprofessional and will be using another service next time.

Edit to add: they also somehow broke the hose nozzle. It now leaks every time I use my hose when it didn’t do that before. Overall just a pain company.