All reviews for One Hour Heating & Air Conditioning

Jason is my son... my name is Earl Combs. This review is for the maintenance last week. We've used One Hr for many years. You installed my current furnace over 10 years ago and have provided excellent service. I only gave you 4 stars due to the latest change you've made to your technicians this past year. They're very good at their job but they seem to be spending as much time trying to make a sale as they do hvac work. This is very disturbing since they aren't trained to do sales. Other than that they do a great job.

The overall service that was provided was good, however the technician did not wear footies when he enteried my house a subsequently tracked mud into my house which will require me to have one of my rugs cleaned. Irrespective of the technician I thought the cost for the service was extremely high…over $400 to install a capacitor that typically costs $10 to $20 and takes about ten minutes to change is outrageous.

The team was very courteous and helpful. The only feedback I’d like to share is there’s quite a bit of cleanup after The ducks are clean in the form of Residual debris that’s around all the vents. I’m attaching a photo of my master bathroom where the toilet lid was full of dust and debris after they clean the vent that was directly below. And most other incidents in the kitchen, and in anywhere with hardwood floors, there was much sweeping and vacuuming that had to be done. In my opinion, this should have been cleaned up by the crew.

Fast arrival time hours after calling for diagnostic service. Tech did not use any tools, meters or diagnostic equipment to measure voltages, power, failed electrical etc. Did not look visually to inspect unit. He touched the exhaust stating the issue was a induced motor as he guaranteed his knowledge based on the sound he heard as the unit attempted to build compression and heat up. He estimated price is 800.00 USD making comments about the best financial decision is to purchase a new furnace for around 7,000.00 USD. He shared the warranty, process to installation and additional costs for duct work. He went to his truck to order/look up the part needed to build me a quote. He came in to express that he would not be able to get the part needed, nor would it be possible to purchase a new furnace with in the next week's. He voiced that he could not complete any repairs and would not be charging me anything for today's visit. He had me sign to confirm zero dollars and said id receive a spec report. I received a text to complete this Google review but no report except a diagnostic report stating my unit is working. Today I had my furnace repaired working as it should by replacing the igniter it was cracked, burnt and covered with soot. Even if 1 hour would have charged me 800.00 the furnace would not be working.

ding Today’s Service Visit

Dear One Hour Heating & Cooling Team,

I’ve been a loyal customer for about four years, and I’ve always appreciated the professionalism and helpfulness of your technicians. However, I must express my disappointment with the service I received today from Mr. Eric.

Unlike other technicians I’ve worked with—including the gentleman who came yesterday and provided excellent service—Mr. Eric showed little concern for my needs. He was very brief and simply stated that he could not work on the system, without making any effort to troubleshoot the problem or offer possible solutions.

I rely on One Hour because of the quality and care your team usually provides, but today’s experience did not meet those standards. I hope this feedback is taken constructively, as I would appreciate more attentive and solution-oriented service in the future.

Thank you for your time and attention

DO NOT USE THIS COMPANY FOR HEATING AND AC SERVICE. They will rip you off without care. We purchased a brand new heater and ac unit less than two years ago. We have had nothing but problems since. The new units cost over 10k, and I’m still paying for them. I now have moisture in my house that is causing mold which they say they can’t do anything about. They have been out 3 or 4 times due to the heater not working and each time have temporarily fixed the issues. Each time it’s a different issue. Today they are asking for $684 to replace a circuit board which is covered under warranty but the labor is not which is the $684. It should not be like this. We were not expecting to be ripped off by this company. If any one that can help reads this, please reply to this comment. Lawyers, technicians, anyone. My family cannot continue to suffer due to negligence. Consumers. Please think really hard before you decide to use this company. I do not wish this burden on anyone.

Very bad experience. They sent 1 guy out for $100 and told us what needed to be fixed and we saved the money over 2 weeks to afford it. They then sent another guy (not the same guy) and he told us we needed even more expensive parts. Why did the the previous technician not say that or see that? Or did the new person break something else? We do not have an extra 3,000 laying around. Some people just don’t have it like that. I’ll never know but I have someone else coming to fix it for the original 1,300 they first quoted us. Avoid this company, price gouging.

Told me that I needed a whole new furnace. I bought a new transformer and electrodes for $81 on Amazon, installed following setup instructions and gauge from Beckett. It works like new. Seems like they just wanted to score big with me instead of fix anything. Very disappointing.