Landscaping reviews in Cincinnati, Ohio

We really appreciated the way Joey and Nikki took us through the whole process of finding an engineer to design the project, getting the appropriate permits, selecting material, and doing the installation. Joey and all of the other workers on-site werea always courteous. Many of our neighbors have commented on the excellent quality of the work.

Extremely Disappointing Experience – Beware Before Hiring

I have never left a negative review for any contractor before, but I’m writing this to help prevent another homeowner from going through what I experienced.

MPS was hired to build a large deck at my home, and the experience was absolutely terrible from start to finish. Their lack of professionalism showed in every aspect of the job — from poor communication and unreliable scheduling to subpar workmanship and quality.

After months of ongoing issues, I had no choice but to terminate their contract. I then hired an independent inspector, who found dozens of serious building code violations in the work performed by MPS. Ultimately, I had to bring in another contractor and spend tens of thousands of dollars to remove, repair, and replace what MPS installed.

I strongly recommend looking elsewhere if you value professionalism, code compliance, and quality construction.

Great company they get it done

After the first cut, the provider Lawn Starter assigned to mow our yard did not meet the time frame for our second mow because he was playing golf. Because the length of the grass was getting high we mowed it ourselves. The next day, I requested that they assign us a new crew and 2 weeks and still NO crew. Do yourself a favor and find a neighbor kid who wants to make $30.00 and pay them to mow. Probably more dependable !!!

I was charged $65 for a service that was not rendered. I have made 3 phone calls, sent 4 emails, and made a formal complaint through the app. My issue has not been resolved. Not only are their providers unreliable, dishonest, and do not do a quality job, the LawnStarter customer service is non-existent. Do not use this service unless you want to be ripped off!

Tyler and his crew are great. They have cut my grass twice now and were very attentive to what I needed done to my yard. They say "3rd times a charm," and this coming week, I will know if I want keep the LawnStarter service. So far so good and if my 3rd cut is as good as the previous cuts, I will definitely be keeping Tyler and his crew for the rest of the season.

Worst experience, company and in the end service was cancelled. They are rated 4/5 but should be 1/5. In the 3 months I used the service they cut my grass twice. I went through 13 different crews with countless cancellations. I spoke with supervisors about it who would just tell you want you want to hear but never do what they say. They don’t vet there contractors. I had numerous crews show up who did not have equipment or would just leave. This company has serious issues and I would not use them. They say they’re professionals but I never saw one “professional crew”. In one instance some one showed up yelling at there spouse, wearing no shoes or shirt then yelled at me that they needed to get people and would be back...never came back. STAY AWAY AND DO NO USE!!

After talking to a person via the app that said they would be coming and I received an email minutes later that said they came on May 15th and could not do the grass because it was too high. First, this was sent on the 14th so they preemptively didn't want to do the grass. Also they were going to charge me close to $250 for a long grass mow. I ended up using my own small electric mower and it did fine.

In regards to previous service, when they gave a window of time, they never came on the front end to do the service. It was at the tail end. At the end of the season last year, they postponed three times and finally just said that the season was over and would not be coming.

Very frustrated with this company and would like others to beware.

Scheduled for weekly mowing service. First mowing was done. Then, they cancelled my service 3 weeks in a row. They were scheduled to come on Friday. I messaged my “team” and they replied they were working their way toward me at 1 pm. By 6:30 pm no one had showed. I messaged the crew again. Next thing I know, I get a message that my “team” can no longer provide service. This happened twice in a 2 week period. My lawn looked like a jungle. I was embarrassed. I finally bought a mower and trimmer to do it myself. Save money and hassle. They do not answer the phone either. Don’t wast your time.

Last year, early on, this company was pretty prompt with their services, for the most part. I have no idea what the heck even happened, but they're a hot disaster now. You can't get ahold of anyone for any questions, it's impossible to get a person on the phone. I sat on hold for 30 minutes today trying to reach someone about my mowing that is supposed to happen today, but likely won't.

No. You're better off using a different company. I've tried to get in touch with *anyone* now for a week. No one answers emails, no one responds to inquiries. Not a single one. My lawn is starting to get overgrown, and they're holding off so they can add their long grass fee onto the service, which they do often to charge you double by pushing off your mows almost every time JUST SO THEY CAN charge it.

Frustrating experience. First service never showed up in 2 day window and did not email or call to notify. I had to reach back out and they said that they rescheduled b/c it rained the first day (dry and sunny the second day). After my inquiries they rescheduled for 4-5 days later which would have easily resulted in the charging me a penalty "long grass fee" at no fault of my own so I cancelled altogether. I asked for additional quoted services too on landscaping and trimming which did not occur - rain should not stop a simple drive by and quote. Easy to book online is a plus but doesn't mean much if follow through and communication lacks.

Should have listened to the reviews! I booked after being assured via a text message conversation with the crew that the communication and scheduling issues would not be a problem. Booked for Monday, then was immediately scheduled for Tuesday/Wednesday. I was then contacted on Wednesday saying that "due to inclement weather" my service would be scheduled for Friday. I pointed out that Friday was slated to have thunderstorms all day. I was told that they'd try to fit me in Thursday, but would otherwise get me Friday. It's now Saturday and I'm mowing my lawn myself. There has been no communication from LawnStarter for three days, but my schedule now mysteriously says I'm scheduled for sometime between Friday and Monday. It's a holiday weekend. I'm thinking they're not coming until at least Tuesday, if they come at all. Don't waste your time.

Crews changed repeatedly. Lawn mowing scheduled then rescheduled then cancelled without warning. It has been two weeks since my lawn was cut and 3 different crews have been assigned and still no one has come to cut my grass. This is the second time it happened and I’m done. Cancelled service. Would not recommend signing up with them especially since you are locked into 3 cuts when you sign up.

Already regretting I tried this. The crew has not shown up and are 3 days late from the promised schedule, and have given themselves ANOTHER 2 days to complete it. I mean this is a freaking lawn--it GROWS. My kid and I had to mow and weed-eat it ourselves today. The customer service line (option 2) does not answer. The sales line answers OF COURSE (option 1) but they cannot do anything about customer service. No one calls you back when you leave a call back number, which I've done twice. There is no way to reach the crew except through the app, and the crew told me (via the app) they were having trouble using the app. It is a great concept with a disaster of an execution. Their app says I have to go through with 3 cuts (!!!!) and cannot cancel before that. If they so much as try to show up now or bill me, I will have American Express block the charge for failure to provide the agreed upon service. Anyone who gave this place a good review is lying. RUN RUN RUN AWAY AS FAST AS YOU CAN.

When I started using this company for lawn care last fall they did a pretty good job. However this spring I noticed a big difference. The guy hit my window with an object thrown from the mower because he had the grass and debris aimed toward my house. Thank God it didn't break. My yard has a sharp hill in the back and I live on a slight hill anyway. The mower deemed worthy for my yard was a big stand up model designed for flat yards. He didn't even mow the hill because the mower he was using would have flipped so it was untouched. Minimal weed eating also. Was in and out in between rain showers in about 20 minutes slid around and missed patches of grass. I had also asked about weed treatment. The app says they do it all but for whatever reason weed treatment is not available in my area ( this was before I had reached this point of dissatisfaction). I had complained about the unsatisfactory job the second time they mowed the yard and I got an apology. The third time I gave a bad rating on their app then followed up with a phone call. I was given a $15 discount and another apology. I have decided not to use this company anymore.

In theory, this service is a great idea. In reality, it was unreliable and FRUSTRATING. The first crew that was assigned to us, mistakenly mowed our neighbor’s lawn (still not sure how he managed to confuse our lawns??). I messaged him, and he said he would be right back to do the correct lawn.. he never showed. We had a new crew assigned, but they didn’t come for another 6 days. It was completed at that time, and all seemed well. However, the next time he was supposed to come, he never showed, but he did mark our lawn as completed. I messaged him, asking why I was receiving a text that it was completed and he responded with, “I’ll be there within the hour, sorry for the confusion.” He never returned. We promptly cancelled our service, and hired a very nice 17 year old to mow for us! He does it for less money, and always shows up at the agreed upon time! This “service” is way more trouble than it’s worth! Don’t waste your time!

Excellent service from Eric with LawnStarter lawn care. He makes sure that I'm always happy 😊 and yes I am always happy with his service 😊

This is an app pretending to be local. They contract work. Do not sign up for their service. No accountability or customer support.

Perfect service recommended for anyone needing lawn care services.

Terrible communication. Never did the ordered work but charged me anyway. Very poor work. Terrible app.

Overpriced. Constant rescheduling because they could never find anyone. I had a small yard and backyard had to pay 40 which is ok but they would never edge like they were supposed to and yes I did tip. The app gets you in everytine with a good 1st deal then locks you in for 3 mows