Reviews of local pros in Cincinnati, Ohio

A great refrigeration service for organizations. :)

Very poor customer service. Do not recommend this company.

called for freezing evaporator. Had to call back to get my invoice adjusted because I was charged for unnecessary items. 2 weeks later same issue came back and I had to call a different company to fix. Imagine paying $2000.00 for them to misdiagnose and "fix" the issue.
11/25/24 invoice number i12872­R

I am a volunteer consultant for a non-profit pantry who has a walk in freezer for frozen food items. This freezer is about 50 years old with worn-out entry door. I contacted a number commercial refrigerator services for help but they declined to offer any repair services for a unit this old, until I found Otis Refrigeration Services in Cincinnati Ohio. They agreed that it was repairable so I took a chance with them. I was not disappointed.

Everyone in each department I was in contact with was competent, confident, congenial, and seriously concerned about providing a solution at an equitable price. I reasonably expect my vendors to earn my respect and my business, by going the extra mile to meet my company’s needs, and everyone in every department definitely went beyond the extra mile provide a solution to my difficult problem.

It is with great conviction I can highly endorse Otis Refrigeration Services for a solution to any refrigeration problem you may incur.

Ray Cooke
North Dearborn Pantry

Don’t know where to start call Otis refrigeration. I had a cooler at 55° send a technician out. I was going at the time technician check the cooler, but I came back. Technician told me compressor was bad. He tried to hard start would not do the compressor took his word for it. in the process of waiting, I went ahead took the Cooler serial number called True Cooler give them the serial number. They gave me the item number for the Wright part for that Cooler. They knew everything about this Cooler history by the serial number. The price was 1400 and some odd dollars . but to have a licensed technician Call in order it from them, it’s $500 and some change. I didn’t tell him I knew this and I was waiting on his call when he called me. He beat it around the bush said it was a hard find to find my right compressor. And then quoted me a price almost 2927.00 . and then I let him know what I knew. I found the compressor for 1400 but if you are licensed what he was he gets it The same price my air conditioner guy got! He acted like he was surprised And stumbled on his own words, I can lock the price down for the part down to 500 and something and then he gave me another ridiculous price almost $1400 on top of the 500. Told him no thanks, just charge me for the time. The technician was here which was 28 minutes. I have it on camera. He said set 14 Of the Minutes in his Work van on his phone. And $140 just a ride over here he told me he would crack the time he said the technician said it was an hour or he was in here, but he was not and bill me. OK, I thought I was done with that. Come to find out it wasn’t my compressor at all. It was a relay switch. The compressor was running, so why would he try to put a hard start on? It goes to show you you can’t trust some of these businesses out here. We are a small business owner, that struggles to keep up with the big businesses and here we have them doing this kind of shit! He could’ve put us out of business so I highly not recommend this company!

Highly recommend- Mike called 20 minutes before his arrival. He was very professional explained what was broken on our heat pump got it fixed. Definitely will call them for service.

Have yearly service plan for furnace and air conditioner. Schibi is always reliable and on time . Cleaned and serviced my furnace this fall to make sure it is ready for winter. Always a pleasure to do business with their staff.

Schibi responded within a couple of hours of my call to repair my furnace. The technician Nate was knowledgeable and quickly diagnosed the problem. He replaced the unit’s inducer motor and also performed preventative maintenance. The cost was very reasonable. I highly recommend Schibi and Nate.

This was my first time using this company, and I was so impressed with how courteous the scheduler was, and I received prompt service! My service tech was very knowledgeable and carefully explained things about my system since I was a new homeowner! Will use them for all my services related to my HVAC system!

My technician was very personable and made me feel a lot more comfortable with the bad situation that I was in. He even gave my dog a treat from the bag he brought which I thought was extremely thoughtful. I will definitely use Schibi for all yearly maintenance and repairs moving forward

Had my AC unit stop blowing cold air on Monday night. Called Tuesday and they were able to fit me in same day. Tech came and was super friendly and got my air back up and running in under 15 mins. Appreciate the good business!

Fantastic! Called Schibi after HELP recommended a new furnace due to high Carbon Monoxide levels. Schibi came out, made adjustments and got me back to where we needed to be! Honest straightforward company!

Our furnace was not working. Schibi had a service person to our house the next morning and diagnosed the problem promptly. It does require repair, but I am confident it will be done safely and professionally. Schibi has taken care of my family for more than 25 years.

I have been dealing with Schibi for years and have never been disappointed in the quality of their work and the servicemen who I have dealt with. Couple years ago I had an emergency on a Saturday night around 10pm and they were here within 1.2 hr. I would highly recommend Schibi Heating and Cooling.

Nice, friendly, polite technician showed up on time. Explained what he did. I purchased my boiler (for hot water radiator system) over 10 years ago from Schibi and I have them come out for annual maintenance - always happy with their service!

Technician that came out was testing the control board in the outside heat pump unit and he shorted out something and damage my nest thermostat. They did replace the thermostat with a working thermostat . but would not take responsibility for damaging the nest thermostat. That worked before they got there.

I actually didn’t go with Schibi- only because I needed to put it on a credit card and I didn’t want to incur extra fees…
Craig came to my home , gave me a detailed estimate , answered all my questions and gave me a price that was within 2 dollars of the company I ultimately went with.
His time and expertise deserved at least the time it took me to write this. Thx , Schibi.

I had a great recent experience with Schibi. They replaced a 13 year old system with a newer, more efficient system. My mom recommended them; they’ve provided about 35 years of service to her house in White Oak. My house is in West Chester. I selected Schibi because of their reputation and because their prices seemed the best of three HVAC companies that provided quotes. A crew of four technicians and three vehicles arrived at 9:00 AM. Two technicians worked on the outside unit. It was raining so they set up an EZ Up awning to stay dry. Two other technicians worked on the inside unit. The technicians covered all traffic areas with drop cloths. The job was finished and vehicles away in 4 hours. I was impressed. My system is a 3 1/2 ton residential heat pump and air handler.

I had an emergency working up with no heat. They arrived within hours. Even though I needed to replace my system they got the old one up and running so I had heat that afternoon. My new system went in just a few days. It was easy and professional
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I gave Schibi five stars because they checked all my boxes. I called early morning on 10/20/25 for service on a furnace and to my surprise they were able to get a guy out on the same day. They gave me a window between 12-4pm and I received a call at 12:23pm letting me know the tech was 20 mins out. When the tech arrived he introduced himself as Alec and even had tools in his possession. (This is important because I just had another tech from another company look at a hot water heater and he never introduced himself, didn’t have a single tool, and came in and took a few pics and said I needed a new hot water heater. He wasn’t even there 5 mins.) Alec was personable and professional. I explained to him that the furnace had no flame and that I thought the thermo coupler needed to be cleaned or replaced but that I didn’t want to do it myself because dealing with gas furnaces can be very dangerous. He confirmed my assumption and cleaned the thermo coupler, reignited the pilot, ran other test, and gave the furnace an okay for further use. This was also important because so many HVAC companies would be quick to try and sell a new part or tell you that there are more issues with the equipment. Alec from Schibi felt genuine and trustworthy and in his line of work that is hard to come by.

I have been a customer of Schibi HVAC since 1986. I have had several systems installed by them both when we lived in Cincinnati and continue to use them when we moved to Northern KY 19 years ago. They provide great service and maintenance at a reasonable price. Their installers are very professional and their techs are very competent. Great family owned business that has been around for many years. I highly recommend them and they stand by what they install and service!