Reviews of local pros in Cincinnati, Ohio

These guys did a great job. Came out quick and sorted me out even quicker. Thanks, Billy for the great service.

Always very friendly& respectful. Easy to get ahold of and make booking apt. Very up front on cost and repairs. They don’t waste your time they know how to repair issues and don’t drag there feet to make extra time for extra pay and have another repair guy show up. Would recommend them for any home hvac repair or install. I have had them install a new heat pump system 15 yrs ago and have used them for all repairs since which has only been five times in 15 yrs and was worth the call and price. Don’t hesitate to call them for hvac issues. Over 15ys dealing with them and same good service

They said that the service call would be 79.00, but charged me 89.00. They said the part that I needed would cost 975.00 and take a week to get. I had another heating and cooling place come out, it was a 50.00 service call, I didn't need a part. Turns out the part was on the furnace and the motor part on the vent was not even necessary, the guy just change something and my furnace works fine. It goes to show, always get a second opinion so you don't get ripped off. Be careful what Potts tells you. I got ripped of when the furnace was installed also.

Well, I had my furnace repaired and it was repaired quick and right . So that went well. My concern was the cost ,the service call and the repair was $985.00. After investigating the part replaced I can buy on the net for $177.00 plus shipping part# H9UHX080J16A1. So $785.00 for one hour of travel time and repair . How we looking (NOT GOOD ) that will be the last time I call Potts. ( the repair took 15 min.)

They were very friendly and responsive. I will definitely use them again and recommend them to my friends and family.

Noticed that my heat was not coming on. I tried changing out my thermostat but still no heat. I had everything hooked up correctly to the thermostat, but one of the wires inside the furnace was not. Thanks to Ben, he knew exactly what to do. Thanks 5 Star for getting us back in business. I will be calling them for other projects in the future!

Very professional and knowledgeable.

On time, quality work and great communication.

5 Star did a great job

Quick and excellent service,
They are very professional

Sump pump repair - came same day, fixed it within an hour - friendly technician

I really enjoyed the professionalism of the repair man they sent to service my furnace.

Very professional, very friendly, easy to work with would use them again

We were having a tricky thermostat issue. Hassan was very professional, prompt and helped us navigate the issue. Within 3 hours we had AC again! Recommend 10/10!!!!

They were quick friendly and explained in full detail what I needed to do in the future to maintain and keep up the efficiency and maintenance of my new furnace great job guys.

Looking for a HVAC company? Look no further. After a friend used Finneytown HVAC, I decided to give them a try. They're fantastic. There was no pushy salesmanship when I said I only wanted to repair rather than replace, and he complimented me on my choice of words by saying, "Right on," and went out of his way to do it with a smile on his face.

I called them on a Saturday morning and they had a technician to my property just a few hours later. He was very nice, called ahead, fixed the issue pretty quick and the cost was very reasonable. They will be my go to company for all my HVAC related issues moving forward at my rental properties.

Appointment made easily. Ben called at start of arrival window and was there in minutes. Respectful and professional. Diagnosed and temp fixed issue within minutes as well. It's a 28 year old furnace so decisions to make which Ben was helpful again in discussing. Thank you!

The installers arrived on time and worked all day, to complete the job. They were courteous and friendly. They double checked their work and they provided me with assurance that if something was not right or if I have questions they are there to help.

rude unhelpful staff

Great service!