Reviews of local pros in Cincinnati, Ohio

Basic service / warranty repair took two visits to repair. First visit, tech called and said he was 45 minutes from arrival and then arrived 1.5 hour later. He did not have correct tools or basic fittings to complete repair. Appointment was moved to next day, first appointment. Tech did not show up for first appointment, I called dispatch mid-morning and was told we were second appointment. Repair tech was rescheduled for mid-afternoon. Tech called and said he was 30 minutes out, and arrived 1 hour later. Repair was finally completed, as expected. Two appointments, both techs were late from time communicated and basic repair could not be completed during original appointment window. So far not service is not living up to basic expectations.

The homes duct/vent cleaning went great! The technician was very nice & showed us before and after pictures. He explained everything as he cleaned the air ducts & a few hours later all done all with no mess. We are very satisfied & I am very happy to be breathing cleaner air in my home now!!!
You can see below the picture on
LEFT OF BEFORE CLEANING & on the
RIGHT IS AFTER THE CLEANING. They are CLEAN DUCTS now!!! 😀 I definitely would recommend everyone to do this duct/vent cleaning to reduce dust & dirt in your home and to make your indoor air quality healthier & the best possible! Thanks for doing a great job!!!!

Micah took the time to analyze our systems and figure out the problems. He sent over detailed estimates that were easy to follow and understand. I did not feel pressure to make a quick decision. He has checked in with me, and made me feel I have someone in my corner when I am ready to proceed. Very happy with the customer service and personal attention. Nice to work with a company that cares.

Logan services was honest and thorough with their estimate and delivery on their services. Dillon and Grant were extremely professional and did a quality job on our new furnace. We are happy with the price and results after speaking with multiple HVAC options.

Logan Heating and Air was great to work with. The whole process was easy from start to finish, communication was clear, and the crew was professional and efficient. They were able to swap out my furnace in under 4 hours, which really exceeded my expectations. Everything was done neatly and on schedule. I’d definitely recommend them to anyone needing heating or air work.

Recently, I have updated the existing HVAC equipment and installed new AC and furnace. I have decided to go with Logan Services because they are an authorized Trane dealer. Estimator Micah Parker was very helpful and knowledgeable. I have had some concerns before committing to installing a new system. He came to our house second time with the installation manager. They have addressed all my concerns and answered additional questions that I had.
I am very impressed with the craftsmanship and accuracy of installation technicians Josh and Jason. Everything is done very neatly and promptly. Job well done.

Very professional and personable from both the original evaluation and estimate through the installation and system checks. Today’s systems will save you money and increase your comfort provided they are configured and properly installed. Logan did that for me and my family. I think it is the way they do business.

The process from start to finish was good. The installation was really good. Tyler asked if I had any questions and showed me how to use the Thermostat, etc. Tyler, Noah, and Casey completed the installation same day. I did have to have a technician make an adjustment to the system, but Keith was prompt, professional, and explained everything.

You never get a 2nd chance to make a great 1st impression. Those first impressions shape your opinion and frame your thoughts -sometimes forever- in regard to someone or something, and Logan Services for us hit it out of the park. From their salesman Tyler to the installers Zac and Alex, the purchase and installation of our new Trane unit was flawless. Logan is a family business, not some store front name that is actually owned behind the scenes by some huge conglomerate gobbling up all the little guys, and so integrity and service are important to them because their own family name and how people react to that name when they hear it are what is at stake. Great job Tyler, Zac, and Alex. Great job Logan Services. I very sincerely would recommend that at the very least you provide this company an opportunity to show you why they are so highly thought of in what all they do. I just don't believe you will regret it.

I’d highly recommend Logan Services! They were the epitome of professionalism! Micah was my sales representative, I appreciated his transparency, his authentic approach, he gave me some great points about going with another Trane unit after Thomas and Galbraith tried convincing me a carrier unit was the better option, my previous Trane unit lasted 23 years! I then had Kyle, Jeff, and Max for installation they were amazing! Treated my house with respect, explained the entire process, got installation done in one day, set up my thermostat and app on my phone, Kyle then walked me thru maintenance, how to adjust the unit for the season, etc. again they were great! I do need to reach back out to Micah about a $200 gift card promotion for deciding the same day that I haven’t received yet, but I’m sure they will take care of it! They also sent a warm fleece blanket with a thank you card a few weeks after! I’m not sure why anyone would choose another company over Logan’s! Made it so easy! They’ve got a customer for life after such a great experience! I’ll add photos later!

Jared, Alex, and Romeo installed a new unit. They worked diligently together as a team non stop until the job was complete. Jared went over everything with my husband and I that was done so we were comfortable with our new unit. Thanks to the team. Also, hats off to Tyler, the Consultant that made us feel confident in choicing Logan Services.

Buyer beware, recommend to avoid!! Poor service, slow service, and WAY too expensive!!! I have used Logan's service for the past 12 years and it has always been good until now ... something has changed and they are losing me as a customer. It started with a robot call center where you can no longer speak to a human, awful. Then on appointment #1, the service tech was late (after I waited at home all afternoon) and explained that because he was now on emergency overtime he could not do the full service requested. So I pushed the service out a day and again had to wait at home. When the tech came out (schedule #2), he was professional and friendly (as always) but in diagnosing the problem with the HVAC he did not complete the job saying he had to come out later for a leak check which would cost another $325. So we wait several more days for the tech to come back (schedule #3) and then in 30-min he discovers the leak as wants $325. This was the breaking point ... the troubleshooting should have been completed when he was there on schedule #2 and the 30-min of work should not cost $325. Then he made us schedule a 4th service visit to actually come do the repair ... and the repair cost for a simple braze repair on a coil was $2,047. This is 100% an abusive racket with poor service, slow service, and extreme cost. Do not use Logan!!

I really appreciate this company and especially their service technician, Brian Neuhaus. He showed up right on time, fully prepared, and ready to get to work. We had been dealing with a gas smell coming from our furnace for a while, but our previous HVAC company couldn’t find the issue and even tried to convince me that I wasn’t actually smelling gas.

Brian found the leak in about ten minutes.

Not only did he locate the problem, he took the time to show me exactly how he found it and explained what was happening. The inlet gas valve was leaking slowly, causing the smell to build up throughout the day. His professionalism, honesty, and clear communication made all the difference.

I’m extremely grateful for his expertise and for a company that actually listens, investigates, and solves the problem. They’ve earned my trust and my business going forward.

Tyler, Noah and Max with Logan Services installed a new Trane heat pump at my residence today, and could not be more pleased with the service I received. First time using Logan services, but based on my experience today it will not be my last time using them and recommending them to family and friends. Top notch service, something I think is hard to find today.

We had a great experience with everyone at Logan services!
Jeff helped us decide which unit would be best for us, our quote & finance options. He was super professional & knowledgeable!
Our entire hvac system was installed next day by Clay, Jalon & Hakim. They were also professional/knowledgeable, even after we ran into an issue running the new thermostat wire to no fault of their own. A prior remodeling issue made it difficult but they remained very respectful not to damage anything in our home & got it completed.

We would definitely recommend Logan Services because of their knowledge & customer service! The new Trane system is great so far but too early to review it since it’s only been a week:)

Good price and financing options for a new system. The install over all looks good but could have looked a litle nicer where it meets the floor. Over due Update - adding a star. After the initial post Logan Services reached out and sent someone out to pretty it up.

I discovered Logan AC & Heat Services while browsing Facebook last weekend. Our furnace had stopped working two weeks prior, and my husband had attempted to fix it, but unfortunately, his efforts were unsuccessful, and we were left without heat despite his best efforts and the installation of new parts. So I visited their website and learned about their free furnace inspection offer, which prompted me to take action, especially with the looming cold temperatures and snowfall. I scheduled an appointment for Monday morning at 9:00 am. Our service inspector and sales representative, Micah, arrived on time, with a smile, and a determination to resolve our heating issue. I shared with him that our furnace had been malfunctioning for over two years and was well over 25 years old. He took the time to explain the potential causes and the necessary steps to restore our heat, as well as addressing the tripping hazard posed by our sump pump installation. I was extremely stressed, but he reassured me that he would provide us with several options and follow up with a phone call later that day. True to his word, he called within the hour, and even offered information on financial assistance options. Although we were unable to secure financial assistance due to personal reasons, Micah and the owner refused to give up on us, working tirelessly to find a solution that would allow us to have heat by the weekend. By Thursday morning, they had come up with a reasonable price that we could afford, and scheduled the installation for the following morning, Friday, December 12th, at 9:00 am. On Friday, I was warmly greeted by Tyler and Noah, who were absolutely amazing. They were respectful, friendly, and knowledgeable about the work that needed to be done. They were understanding and accommodating of our three cats and three dogs, who kept them company downstairs. I even overheard them singing Christmas songs, which brightened my day. Before completing the job, Tyler took the time to explain everything to me, ensuring that I understood how to maintain our new system and operate the thermostat. They also provided us with a carbon monoxide detector for upstairs, as we already had one in the basement. I am overwhelmed with gratitude for this incredible company and everyone who helped my family have heat this weekend, just in time for the -1° temperatures. I will be sharing my exceptional experience with all my family, friends, and acquaintances, singing the praises of this amazing company from now on. Thank you from the bottom of my heart. Happy Holidays, Hughes Family.

I was shopping for a replacement of my super old furnace and non-functional AC. Micah thoroughly examined my old HVAC setup and suggested various options. He was very knowledgeable and seemed to care about what he does. After getting a few other quotes, I decided to go with Logan. On the install day, Jared, Romeo, and Sam were super knowledgeable and professional. Installed everything in two days. I would definitely recommend this company if you’re looking for HVAC replacement in Cincinnati. Competitive pricing, knowledgeable people - and friendly too.

I got a good deal on a furnace and central Air system, Everything that Zane told me when I agreed to purchase turned out exactly the way he said. The installers were very good not just standing around. They worked for 2 days and did a great job, I will definitely use them again if in need.

Logan services were excellent, beginning with my initial phone call, then my face to face interaction with their representative, Zane, to the installers, Josh & Alex. All were courteous & punctual. Zane articulated everything so well that I was extremely confident in making this large purchase. Josh & Alex spent all day installing my new HVAC system & then explaining all the features. They respected my home by wearing booties & they cleaned up the entire working area when the work was completed. I would highly recommend Logan Services !

Service technicians Evan & Ethan were exceptional! They arrived when they stated they would and Informed me of what they will be doing, asking if I had any questions. Upon completion which was done in a timely manner, Evan informed me of a new product that Logan’s is offering that improves cleaner air quality called FM2- UV Light if I’d like to give it some thought as to if I would benefit from it, he did not pressure me in any way for an immediate answers which I greatly appreciated. Both Evan and Ethan were very professional and polite and a pleasure to deal with, definitely assets to Logan’s Services!