Reviews of local pros in Cincinnati, Ohio

I had Nelson Comfort replace my furnace in 2012 and I just had them replace my A/C this September (2018). I contract for the Comfort Care Plan each year to service the units. I have had great experiences with their service techs, their installers, their sales team, and the people who answer the phone - all very professional and helpful. I recommend them highly.

David F., Cincinnati

We needed to make some repairs on our hot water heating system and called Nelson Plumbing. It was easy to make an appointment, the technician arrived right on time and he assessed and repaired the initial problem. During a routine inspection, he also found another problem. Unexpected as it was, repairing the system put our heating system in perfect working order for (hopefully) many years to come. I appreciated the professionalism, the cleanliness and thoroughness that came from Nelson. Well done!

Matt was very friendly and enthusiastic. He hustled every moment he was here and explained what he had installed. He’s a keeper.
We were impressed with the quick response from Nelson. A highly regarded competitor was solicited for a bid. They contacted me after Nelson had installed. Great job.

Very satisfied with Nelson Comfort, and the service provided by Tyler. He was punctual, friendly and very professional. He diagnosed the problem correctly and took care of it. He was clear in his explanation and his recommendations for getting optimum service from our AC. We definitely recommend this business.

Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.

Had Nelson come out twice for two different heating issues. First time, they were unable to do anything and I paid the service fee. It happens, all good. Second time, I noticed our furnace was intermittently short cycling and wanted to get it checked out before extreme weather hit later in the week. They came out Monday and said everything looked fine and I paid to service the unit. By Friday, the outside temp drops to negative digits and we were sitting in our 50 degree house with space heaters and a no heat. I call them up but never got through to anyone after multiple tries. Never again.

DO NOT GO WITH THIS COMPANY!! Not only did they show up extremely late but they misdiagnosed our AC issue and attempted to overcharge. They did not initially mention a service charge during the call and sprung it on us after our quote. Our parts were under warranty but they quoted $1,400 solely for labor. The labor entailed changing a small part that would have taken no more than 15 minutes. They told us our system required 9lbs of refrigerant where it clear as day says 4.5lbs on the system. Deliberately tried to take advantage of a family with a baby who desperately needed their AC repaired. Inexperienced and unqualified technicians. Paid $85 for them to tell me all the wrong things. Look anywhere else.

I used Nelson many years ago for furnace and duct work on another home. They were professional, courteous and informative. As a result, I contacted Nelson when my AC unit was not working properly.

Elliot, the Salesman, was patient with my many questions, courteous and professional. He did not sale with pressure tactics. He fostered a sense of trust and comfort. I purchased a new AC unit and had to have some duct work modifications.

The HVAC techs, Tom and Art, arrived in a timely manner. Both men were consistently kind, worked together with a sense of ease, professional, courteous and thoroughly cleaned up after the job was completed.

I am totally pleased with my experiences with all services provided by Nelson Comfort.

I recently replaced my old air conditioner, including compressor and attic air handler. A Nelson professional provided a detailed quote and I selected them from a list of three companies for the installation. The work was done on time at the agreed price. A complication developed shortly after installation. I was pleased with the followup service provided by Nelson to correct the issue; handling problems is an important measure of company performance in my book. I am happy with my new air conditioner.

My family has been using this company for years.
They've always provided us honest feedback on pricing for repairs and maintenance. This means a lot to a family on a tight budget. We never feel like we are charged for unnecessary items. All charges are explained and examined in great detail before being followed through. We greatly appreciate this company and we will always recommend their services.

Larry with Nelson Comfort is awesome. Larry replaced our blower motor and module and serviced our geothermal unit in a couple hours. He was professional and very knowledgeable. If only the home warranty company would have let us use Nelson Comfort like we wanted to, from the start. Instead we went 7 weeks without a/c or heat and had to deal with 2 different incompetent contractors. Long story short, Larry and Nelson Comfort got us squared away. Thank you Nelson Comfort for getting our geothermal unit working again!

My wife and I had noticed last week that the pull-out handle on the disconnect for our central air was completely missing. Since you can't buy just a new pull-out handle, we knew we'd have to replace the whole disconnect. We were going to replace the disconnect ourselves, but a substantial amount of rust and odd wiring convinced us to just bite the bullet and hire a professional.

After seeing all of the great reviews for Nelson Comfort, we decided to have them come out to do this work. I called and told them that we needed a new 30 amp disconnect for our central air. I was pleased when they got us scheduled for only 2 days later -- much sooner than I thought -- and we were told the technician would be here between 3pm-5pm

I left work early to be home by 3, and was a bit annoyed when I didn't receive a call from the tech until close to 6pm. Not really a huge deal, to be honest -- I understand the technicians have long days, but better communication would've saved me some PTO.

Anyway, the technician arrives and I show him the old disconnect. He takes a look at our central air unit, checks the coolant, and then, after looking in his van, lets us know he's only got a 60 amp disconnect with him so he can't perform the work.

At this point, I was pretty annoyed that I'd taken time off work to have a technician show up late without the part I TOLD them I needed -- he then advised that he'd get me a quote to come back to do the disconnect, but that I still owed the $79 service call fee.

Now I was extremely annoyed, and I told the technician as much. He said he didn't know who I talked to when I made my appointment, but that he can't carry every part, which sounded simply like poor communication between the office staff and the techs.

In the end, I begrudgingly paid the damn fee, which is the last money we'll give to Nelson. They wanted $350 (plus another $79 service fee? I'm not exactly sure) to come back to do the disconnect, but we'll find someone else. Given all the great reviews, I'm sure they're a wonderful company; unfortunately, they really blew it with us.

They did a good job installing 2 new units for our home. However, after spending close to $20,000 with them, you would think that there would be some free maintenance checks in the year to follow. Our heating and air was installed a year ago. Today they texted me that it’s time for a maintenance check and when I called to schedule that I assume this would be included for a while with warranty but they want me to pay $421 twice a year. Definitely soured the company.

The service tech Sanjay was professional, friendly and did excellent job in checking our units. He gave great reminders on things to monitor and provided update on changes in new units for future.

I had an absolutely outstanding experience with Nelson Comfort. The service technician from Nelson Comfort was courteous, polite and very knowledgeable. He showed up right on time and quickly fixed the problem I had with the air conditioner in my new house, and he took the time to explain and show me what I could do to prevent the issue from reoccurring in the future. I would very highly recommend Nelson Comfort. I've used Nelson Comfort for over 8 years and have always had very positive experiences.

Our tech, Zach, arrived as scheduled and was wearing a face mask, shoe covers and gloves. He was careful about social distancing.
This was a regular contracted call to service our AC unit, but he suspected a leak in the cooling coils (ice had formed on the bottom fins and tubing). He advised we would have no AC until he could find the leak, but he had another scheduled call.
Fortunately, he was able to return after his last call. He ran a leak test and found the AC coil would need replacing, but could not be scheduled until the parts came in. He completed our service check, adjusted our heat pump to give us some cooling (90+ degrees all week!) and cleaned up everything before leaving.
We were charged only $85 for the leak test and given a fair quote of about $1,300 to replace the coil and recharge the system (our parts are still under a 10-year warranty).
We hope Zach is assigned to our repairs when the new coil arrives. He was thorough, very friendly, professional and efficient. Nelson Comfort is lucky to have Zach on their team!

Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!

Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.

Austin texted that he would be even earlier than scheduled time. Very professional, courteous & personable. Quickly diagnosed a/c problem & resolved the issue.

Nelson managed and installed Geothermal at my house which was totally renovated. The new system has been great and Nelson was extremely patient with me while renovations were going on. They worked around my schedule and made some good suggestions on changes to make while renovating. Our house is much more comfortable and even temperature. The geothermal works great, is very quiet and extremely efficient. I have already saved a bunch of money on heating costs from last year to this year and look forward to the lower power bills in the future.

Thanks for all the great service and suggestions!

Brandon of National Heating did an excellent job servicing my AC. He is very thorough, knowledgeable and professional. He discovered that the low outside temperature sensor had not been set up on my Evolution Connex Control and took care of it. I appreciated his top notch service!

Kevin was extremely knowledgeable and experienced providing details about our ac system. He was courteous and professional. Great service technician!!