Reviews of local pros in Cincinnati, Ohio

My experience with Nelson Comfort was positive from beginning to end. I have a 100 year old home that did not have central AC on the 2nd or 3rd floors and no simple way of installing it. The salesman , Greg, came up with a very creative way of positioning and installing all of the system components in closets and crawl spaces. These details were fine tuned by Greg returning to our house with an installer before ordering materials. When the work started we had 2 foreman, Keith and Elijah, and their crews working on our job. The foremen were polite, knowledgeable and hardworking. Their apprentices were polite and respectful as well. Working in a house such as ours with wood lath and plaster walls and ceilings is messy, but the crews did their best to minimize the dust and debris and cleaned up well each day. I am in the commercial construction business and know when a job is done well (or poorly). Our job was definitely done well. I highly recommend Nelson Comfort for new system installations.
Jim P.

I can highly recommend National (previously Nelson Comfort) Heating and Air especially if Sanjay is the company representative. He was beyond good in that he completely cleaned the outside unit and was very thorough with the ac equipment inside the house. He even destroyed a wasp nest that I had not noticed. Five stars for this visit!

Excellent experience all around. Communication from the company was timely and complete. My service technician Chad Wilson was very knowledgeable, efficient and helpful. I had a lot of questions, having just moved into a house with systems that were unfamiliar to me (geothermal, radiant heat). Chad answered all my questions and spent extra time helping me figure out how to program and control various elements of my system.

Great company that I trust. Very thorough. I just had my air conditioner annual service. I used Help in the past. They always tried to upsell every opportunity they had. National Heating and A/C is the real deal from booking the appointment to the actual work. Every person I have dealt with is kind, knowledgeable, and professional. I will never use anyone else.

Chad is a repeat technician and does a 1st class job including the customer service. Seems like Ian is following in his footsteps with. A pleasant and courteous approach. Great team. Will have them back.

Today Nelson Comfort installed a replacement four-inch Aprilaire Media passive air filter to replace the 20-year old electronic air cleaner. They also installed an "I-Wave" ionizer internally to the airducts at the furnace, which cleans the air and kills pathogens. So the house should have cleaner air and also provide a measure of safety even against the COVID virus, which apparently the I-Wave will kill on contact.

The technician Tyler was right on time at 8:00am and finished his work ahead of schedule. He showed me the installation and his work and is very professional. I would recommend the company and their services. their technicians are always polite
and respectful of the house and wear booties and masks as well.

Today is another day, 3.17.22. Matt came out and arrived at 7:50am, right on time. I am remodeling the lower level family room, which on the last remodel did not include supply ductwork for heating and cooling. Matt installed two supply ducts and one return duct, and closed off an supply elsewhere and made a couple of other small repairs. He was very attentive, listened carefully, and took care of the little details. He was outstanding. Very pleased, Finished by 11:10am.

A/C repair service for a unit they sold and installed for me several years ago. They were easy going on the phone and onsite. They listened to me and worked with me (i didn't want to void my warranty, fixing a repair i could of handled on my own technically, by ordering a generic matching part online) w2They fixed the problem I had diagnosed quickly once they made it out here to service the unit.. I would of subtracted a star for that in my review, except I filled out a thing on their website for a free service call with any repair. The part was under limited warranty for 10 years. I ordered the unit 4-5 years ago. They indtalled it and carried parts on service vehicles for these Trane A/C units. In my case it was a bad capacitor for the outside fan. Onsite test and repair took 30 minutes or less and I only paid the limited warranty (predefined) price for that part, and the service call fee waived (for free). So, we were back up and running in no time after that. Been fine the last few days since the repair and it's only gotten hotter outside each day since. Thank you!

Kevin (tech) was very courteous, professional and through in doing fall maintenance on my Furnance. Very good job.

Matt was wonderful! He came out to inspect my mom's air conditioning units and did a great job! He is always so kind and respectful.

Nelson Comfort Techs Perry and Morgan showed up on time and ready to work. Both were GREAT!! My experience with Nelson was flawless and will certainly refer them to friends and family. This new Daikin FIT Heat Pump is awesome!!

Ethan was our service technician. Ethan was friendly and easy to talk to. He took his time to make sure the system was working properly. He was also willing to answer any question we had. We would definitely request Ethan for future HVAC services!

Ethan was amazing! He waited for me when I wasn't there when he arrived. He was so respectful of the house and property and very polite, professional and friendly. Thank you Ethan.

Jason G. is such a pleasant, easy going person to work with-he's been here for repairs as well as maintenance and I trust his opinion.

Love the geothermal unit BUT it has been a YEAR and if they don't respond to me (I have left 2 messages) about resolving how their contractor left our front yard, after he dug the trench for the unit, I WILL HAVE A BIG ISSUE. We paid them A LOT of money and expressed concern about this from the beginning. They said it would "settle." It hasn't. Now they need to address it.

When they were Nelson you could trust them. But when they switched to National the rates skyrocketed and the service quality went in the toilet. Gave up on them after they failed to properly diagnose an issue with our AC then tried to sell us a new one because of their “mistake.” Not going to make any claims I can’t prove. Suffice to say we’re done with them.

They always do a great job. I have been using them for years and have always been satisfied. Most recently we had Ethan do our service and I'm very pleased with his work. Would definitely recommend him and the company.

Chad arrived early, which I appreciate, and inspected my gas boiler. He verified that the system was working well but needed a few adjustments to temperature, pressure and bled air in the register lines. I was very pleased.

Wow, Nelson Comfort used to be a great company…National now gouges you…we bought our systems from Nelson in 2016/2017..great service, good people. National came by now to fix an issue w our thermostat..walked through the door at 10:56..left at 11:12…$249 was the bill for literally 15 minutes of work. Did not realize HVAC contractors now charge medical rates. I’d highly suggest using another company if you need a new system or service work. Shame on National!!

Great experience all around. From scheduling, service and repair, from sales to installation, everyone was super courteous, responsive and professsional. Pricing was fair and without high pressure. I was given options and information to choose the correct furnace. Furnace was installed next day. This company and the people who work for it (Jason, Jason and Victoria are who I worked with) are truly outstanding! How great to find an ethical HVAC company. A+++++++++

We love this business. They’re so honest and polite, professional. The Quality is Second to no one in Southern Ohio.
Mike Lipscomb

Andrew showed up right on time and took care of everything which included multiple water leaks within the furnace and had everything up and running quickly on a frigid 15 degree day