House Cleaning reviews in Cleveland, Ohio

Jessica is really nice and does an excellent job! I highly recommend her.

Jessica and her crew did an amazing job on our home! Will definitely hire again, very polite and great attention to detail

Professional, personable- great attention to detail! I highly recommend TCB for all your cleaning needs!
So glad I found you thru Drama Mama ;)
Keep up the great work <3

Did such a nice thorough job! Would definitely recommend! I had a deep clean that needed done and she sure accomplished that! Thank you ! Always coming back

If I could put 0 stars I would. Jessica was extremely rude when I voiced that my home was not clean. I let her use my middle bathroom and she left blood on the toilet seat, just nasty inside and out. I’ll clean on my own for now on, I tried to help a family friend.

Jessica is amazing! So friendly, her cleaning is so detailed and overall always a great outcome. Very pleased with her services. 10/10!!

Unfortunately she was targeted in a Facebook group. The 1 reviews are fake. The are giving these bad reviews because they aren't good people. I personally had my house cleaned by her and she did a great job. I'm making this view because I support her work.

We hired TCB maids for a move in clean and were amazed with the results! They attend to every detail and are extremely thorough. We had worked with cleaners previously and were not impressed but TCB cleaners met and/or surpassed every expectation. We will be using them for monthly cleaning services going forward! Highly recommend!

Omg!!!! So amazing! I can not say it enough! Thr entire staff is great, hardworking and professional! Especially Jessica she goes above and beyond for all of her clients every single time! I would recommend them 1k times over

TCB did an excellent job deep cleaning our home prior to move in! I highly recommend!! They were professional, thorough and very accommodating. We plan to book them for a reoccurring monthly clean

One of the best cleaning companies I have had come do anything for me. The owner was polite and worked with my busy schedule. She was fast and reliable and got the job done. With the holidays it was nice to have the stress taken off of my shoulders. Definitely worth the $ and greatly appreciate everything.

I was absolutely THRILLED with the service that was done. I have hired people before to clean for me and TCB maids is one of the best companies I’ve used! I was pleased to hire someone so understanding and compassionate. Jessica made sure my china set was dusted carefully which I didn’t ask her to do. She went out of her way to do that for me and it really showed me I picked the right person for this job! The littlest things she made sure were done. hiring her has taken so much stress off myself. I can’t wait to book again! If you want the job done PLEASE BOOK HER ASAP. She will not disappoint.

Jessica is so wonderful! She is always on time, so friendly, and does a fantastic job. I work from home and having multiple pets, I struggle to keep up with the deep cleaning. It’s so refreshing after she works her magic! Highly recommend.

I can't recommend Jessica enough. She was an incredible help to our family while I was pregnant and when we had our newborn. She went above and beyond to do anything we needed and we were so grateful to have her. Her services are a great value and I felt confident and secure trusting her with our home.

They clean my salon and my home and it’s always top tier service! They take their time and do an amazing job a detail cleaning! This is the only cleaning company in the city I will work with! Extremely professional!

The cleaning I received was the best I’ve had! She was referred to me by a few friends!

Definitely will have her return. Very respectful and thorough. It was a rough start, I felt bad but she made me very happy and comfortable! Definitely recommend!

Jessica has always conducted herself in a professional manner - responsive, amazing work ethic, friendly, and timely.
I never had any issues with her and if there are last minute schedule changes, she is understanding and tries to accommodate the change.
For the cleaning services, I never had a complaint. It is completed in a timely, efficient, and beautiful manner every time.
I highly recommend her services!

Jessica is fantastic. Always friendly, easy to work with, and does a great job. We have been working with her for over a year and are always very impressed. Also our dog loves her & she is so great with him & knows how to clean homes with animals in them. She is incredibly reasonably priced for the area as well (I priced out a lot of people before choosing TCB). Would highly recommend!

Very reliable and wonderful service. The owner Jessica is a lovely person, makes the process easy. Recommend for overall value and trust.

3-25-24
If you want to throw hundreds of dollar down the drain, hire this company. This has to be the WORST cleaning service I have ever hired. You can see below how the place was left and I was given nothing but excuses as to why it was left that way. I paid $400 for a deep move out clean of a vacant unit. I was offered a $100 refund which I did not accept, but was still sent to me anyways. Beard trimmings were still left in bathroom sink drawers. I was told by the owner, Jessica, that the grout was unclean-able and needed to be regrouted. Yet, I went down 36 hours later with dawn dish soap and a scrub brush and within 5 minutes it looked much better. She never offered to come back and fix it, only wanted to argue with me. I was told that her leaving chemicals on the grout overnight must have loosed it up and that’s why I was able to clean it. I was never told once that chemicals were being left on surfaces overnight. I asked for all the walls to be cleaned and you can clearly see that was not done. There is a booger still on the wall. I was also told that since they had to turn the heat on, that’s why there is debris and gunk all over the floor in the entire place. Plus, there was a closet that wasn’t even touched. Dog food kibbles all over it still. In the pictures there is a side by side of white marble tile. How TCB maids left it and what it looked like after 5 minutes of cleaning with a scrub brush and Dawn dish soap myself. Jessica also told me over the phone she poured bleach on the white marble. Which as a professional cleaner, she should know that bleach oxidizes marble and leaves it yellow and should never be done. Please save your money, and go anywhere else.

***UPDATE***

4-3-24
After multiple back and forths with Jessica where I asked for a refund or for the work to be fixed, she offered to give me back $100 and said that she would come back and try to fix the glaring omissions from her previous effort. I was willing to let her try again in good faith, however, five minutes before she was supposed to show up she sent me a story about how she was “stuck in traffic” and would be delayed by almost an hour. I told her to come in an hour and she didn’t respond. I had taken off work to meet her at the property to be cleaned and accommodate her schedule to try and give her the chance to make things right. She ultimately never showed up that day.

I ended up hiring another company who, for only $50 more than TCB, brought a six person crew and cleaned the space thoroughly. The difference in attention to detail was shocking. No wax or boogers left on the walls, no beard trimmings in the drawers, a clean oven, and clean grout which Jessica told me needed to be replaced, but which came up with a few minutes and some elbow grease.

I don’t know if I caught her on a bad day, but the lack of effort on her part was so disappointing. I hired her because of the glowing reviews, but my experience has been awful. A complete waste of time and money. And the lack of accountability and follow through only solidified my opinion. Write off my experience at your peril. There are much better companies to spend your money with.

The team did good cleaning my house! Thanks guys