All reviews for ARS / Rescue Rooter

Great communication. One time to the point. Very friendly. Will definitely use them again for any problems I might have. Been along time where I felt I got service this good. A++ for me.

From shopping through install took 24 hours. Work was meticulously done and I’m very happy with the outcome. Only room for improvement was the sales person doing the estimate. He did the estimate based on photos rather than in-person and wrote in the installer instructions that I refused a pressure release valve even if it was judged necessary. We had never discussed it. Fortunately water pressure in the home did not require it, but that would have been an unexpected $500 addition to the cost.

The worker came in and got to work right away. I left for a minor surgery and my husband stayed with him. When I came back 2 hrs later, he was gone. He had removed the old water heater and installed the new one, and had cleaned up after himself. I was impressed.

Sam was a great guy and I really appreciated his honesty. Only complaint that I have is the initial phone call I made into the company to order the service. I was told on the phone that it was going to be $79 to snake the drain and they also send a camera down to check it. I told him it was the sink in the kitchen and he said yes, and then he also tried to sell me a $20 a month program that you have for plumbing services. I felt sorry for Sam as soon as he got here because he had to explain to me that the price is not for what I had in the kitchen sink. So I was expecting to pay the $79 and he had to explain to me why it wasn’t $79 which is not easy to do. I would think most people would think it is a bait and switch. My suggestion would be, is not have an outside company answer your phone phones, cause it could hurt your business in the long run. Sam made it better and I will use your company again.

As the new owner of an older condo, it was
concerning to see he twin bathroom sinks filling with water and it was frightening to see water oozing up through the bathroom floor!! I looked for a plumber online. The first appointment available was 8 days out! What a relief to find a web site for ARS Rescue Rooter who came to me the same day. All 3 of the team who have served me have been quality people who provided quality service promptly. I highly recommend this company!

ADON, was the man who came to our house. Speaking from someone who was just ripped off by another plumbing company last month, I was hesitant for this experience to say the least. I flushed something down the toilet and it could have been BAD. Not only did this company make sure they came out within TWO HOURS, they couldn’t have sent a more TRUSTWORTHY person. I HIGHLY recommend this company and more importantly ADON to anyone. He even showed me the thing I flushed so I could see he found it. He could have EASILY not shown me and sold me into buying a new toilet or even worse!! He was efficient, personable, TRUSTWORTHY, and he cleaned up everything too!! THANK YOU ADON!!!

Your worker was excellent at his job, he explained everything he had to do. He cleaned up after himself and the price was very reasonable. I will recommend your business to everyone I know. Got service the very same day I called, within the hour.

Fantastic service!! I had a leaky pipe in base.ent and Ralph came out same day. I received a very reasonable quote and the work was done efficiently. Ralph was very courteous, great communication and the work he did was 2nd to none. Thank you Ralph and ARS Rescue Rooter! I will be using this company for all my future home improvement needs. Latest visit from ARS, Seth did an AMAZING JOB! New pipes and shut off valves look great. I used copper so I'll never have to worry about this area of water flow in my home again new wash tub fixture. Great job! Reasonablely priced. I highly recommend!! Thank you Seth and ARS.
Update 4.16.25
Excellent service by Ralph replaced bathroom pedestal sink and hardware. Looks fantastic! And Ralph was very efficient and did a great job with everything. The price i paid was also very reasonable. Thank you ARS and Ralph!

The two technicians, Bob and Anthony worked harmoniously together. They covered all of the cupboards and blocked off other areas, so they wouldn’t get concrete dust on them. They left the house very clean and did a fabulous job, locating and repairs the underground water leak.

I'll be honest. Was upset about a hot water tank I'd just replaced having to be moved& hooked back up for them to complete the whole laundry drain replacement through basement floor. However the entire job was completed for the most part in one day. Also I'm very impressed with the way they redid water tank hookup. They did have to come back and install a brand new laundry tub for a couple hours the next morning. We are extremely excited to be getting caught up with our laundry!!

VERY HAPPY with the Techs that we're here.
Very personable and willing to answer questions,and very willing to HELP a SENIOR OUT.
Will use ARS again for my Plumbing and Things. Thanks for being there.😀

Great service. Called 3 other companies and got no response back Called ARS got appointment first thing in the morning on a Sunday. Technician Mark B very professional and didn’t stop until the drain was clear. Had 3 ft section almost solid and he sweated until it it broke loose. Very reasonable pricing.

Technician was at our house within two hours of our original call. Problem solved! Helpful and professional service. Highly recommend.

I am extremely pleased with the service I received from ARS/Rescue Rooter. Corey went over and above 'the call of duty' to get my loan pulled through the system. The technician Jason was amazing. The job he did to remove my old water heater and to install a new water heater, as well as an expansion tank, was faultless. He knows what he's doing and does it very well! I also want the thank John H for the detailed inspection and the preparation of the quote which allowed the technician to be well prepared for the job to be done.

Everyone, from Kat who answered my call, to Cory the supervisor who promptly got a technician lined up, to Gerrit who did the work by unclogging my kitchen sink ... and beautifully cleaned up! ... polite, efficient, knowledgeable and quick. I will definitely refer this company in the greater Cleveland area to anyone I know who needs plumbing help. Thank you so much!

I just had a water heater installed the installer was Sam Yeamen he is a great craftsman at his job very knowledgeable and respectful to your home . Also Michael Dicaro was the man who gave me the estimate of what it was going to cost and his knowledge of the water heater to the time it would take was outstanding. I couldn't recommend this place more .

Needed to get my hot water tank up and running. Mike and Jace were easy to work with and were completely professional. Jace was very knowledgeable on the product and installation process.

ARS/Rescue Rooter are the best. From John’s Quick response, prompt arrival, awesome plumber Jay; answered all our questions wealth of information and cleaned up everything. Thank you!

Sam did an amazing job getting the clogs out of the plumbing. He went above and beyond to make sure we were good to go and everything was draining perfect again! He was punctual and thorough. I highly recommend ARS Rescue Rooter!!!

The two men who came out to look at my overflowing drain were very knowledgeable and thorough in looking at my particular problem. And they were very personable and made it easy for me to communicate the details of my drain problems. Thanks!!

ARS RESCUE ROOTER TO SAVE MY DAY.....AND MY BACK!!!!!! I can'thank you guys enough. The technician Kenneth that came out to snake my main drain out was AWESOME, professional, friendly, thorough, and fast. He knew is job very well. He gave me a few tips and suggestions. Along with answering my five hundred questions. NO MESS WHAT SO EVER! The other two gentlemen that came to put run the camera were AWESOME also! I do not recall their name but they also knew their job very well. I can't thank them and ARS Rescue Rooter for the 5 star job they did. After 30 years plus of my mom and I dragging a heavy ass snake from the big box store down in the basement every year, this was a HUGE relief! We can't be more happy with ARS Rescue Rooter's service and price. NO ONE AND I MEAN NO ONE CAN COMPETE WITH THEIR PRICES OR SERVICE!