All reviews for ARS / Rescue Rooter

Mark, Shawn and Mike kept us well informed about what they found and what the next steps were. Mark was very personable, which was very nice! They worked the whole time they were here, no standing around. We are very satisfied with the work and the employees.

The guy was absolutely fabulous and very empathetic since I'm very recently widowed unexpectedly and not used to handling plumbing issues for 30 years. H we came out same day and next day replaced the pipe in the morning. Highly recommend.

Great experience with ARS. Called because we had a very bad leak on our regulator on our main water line. We had called another company but they kept pushing the appointment time. ARS said a tech could be here in 45 min and he was here in 30. Marco explained what the problem was, showed us and gave us a fair price with labor and tax included. He had the regulator switched out in about 20min. Will definitely use them for any future needs.

I called early Monday morning because my hot water tank had a leak. Michael Dicaro came out to give me an estimate right away. He told me he would try to get a tank in for me today. So, he was able to get a contractor, Sam Yeamen, to come and install my hot water tank. They were able to get my old tank out and the new one in before 4:30 pm the same time. I'm really pleased with the overall work that was done. I will definitely use this company again if I have a need.

We had such a good experience using Rescue Rooter for a slow draining sink. From the woman on the phone who was able to schedule me same day, to the plumber Xavier - everyone was kind and helpful. He was on time, super friendly, and was able to fix the sink! Price was reasonable and our sink is draining! I’d use them again and recommend to family and friends!

Ken was phenomenal! Clear communication through the process.. on time and got right to it!

I’ll definitely be using them for my next issue (hook up my fridge to a water line) very soon 😎🔥💯

John and his whole team were very professional very clean, courteous and interested in my needs. They came out the same day and in a couple of hours I had a brand new hot water tank. The cleanup was great and they hauled away the own hot water tank.

I called with a sewer backup and had a technician available within an hour. Jarret worked diligently as soon as he arrived but could not resolve the issue with a snake alone (no charge). I was quickly scheduled for the next morning for sewer jetting. Nathan also arrived and diligently got to work. The jetting solved the sewer backup (as Jarret predicted) and Nathan also camera inspected the sewer to confirm no outstanding issues. The service and workmanship was just as expected and no hidden fees. Will be using again when the time comes.

Dispatch was efficient and service was scheduled quickly. Our tech, Sam Y., explained the problem well, fixed it and then explained what was done and next steps. He was friendly and very professional. He also made certain we weren’t overpaying by offering the company discounts that I hadn’t seen online. Overall a good experience. Nice have the lines running smoothly!

We had the technician Adon and he was awesome. Came earlier than expected, stayed as long as it took to get the job done. We had a clogged kitchen sink that was not budging and he never gave up - 3 hours later it cleared and we were all so happy. He asked to clean up after himself and cleaned our counters, cabinet and floors. He was friendly personable and very knowledgeable. Would definitely recommend and will definitely call again if any issues.

Xavier was very prompt and explained everything for me to understand. He cleared what he could and got us up and running again. Thanks!

I’m so happy to have finally found an honest and professional plumbing company. Jace and Mike did an awesome job. They went above and beyond all while explaining to me the details of the repairs. The work was completed quick and done right the first time. I’ve already discussed future install projects with them. I will be recommending them to my family and friends for any future work.

First guy advised he could snake it but no one could flush it because of the temperature. We were desperate as we couldn't use water without it backing up.
First guy couldn't clear the clog so we had to have a crew come out to flush it. They made two trips in cold weather to make sure we could use water. What was advertised as $79 cost $1250.
Workers were friendly.

Sam Yeaman was wonderful from start to finish. He assessed the situation, explained everything, reached out to other ARS associates as needed. Within a few hours, all systems were "go" again. This was our 2nd experience with ARS and we would use them again and recommend them to family and friends. Our thanks to Sam and your entire crew for their courtesy, expertise and professionalism.

They gave me five star treatment. They were supposed to call before they came but they didn't! Shook me out of bed at 8:35 a.m!
They were done in two and a half hours. Professional and very pleased with the work. They were courteous, friendly informative. Highly recommend them.

The technician who came out was knowledgeable and straightforward. However. The bait and switch between what the website offered vs what I paid is borderline predatory. Don't over a service for one price on line and not have an explanation for the specific situation it can be applied in. Further, the website said $79 dollars for the service I thought I need, was quoted 99 over the phone and paid somewhere way beyond that. The only reason the star count is at a four is the Technicians knowledge and desire to help.

Sam-I-Am (Sam Yeamen) was very sweet and knowledgeable. He took the old and put in the new and improved water tank and now we have hot water again!! Literally took him less than the 2 hours I was thinking it would take. Finally found someone I trust to come into my home and do the job correctly. Calling him for any issues in the future! I only gave 4 stars, not because of him but because the price was higher than I was told over the phone through Lowes but no fault to Sam-I-Am.

$79 Main drain Cleaning deal is misleading .
Because the main drain location outside the house was unknown it left us no choice, but to take the higher cost option. The repair man removed toilet and cut a hole left in the wall which was done without us knowing until after he cut it. & we have to repair. I would have preferred cutting behind that wall in utility room. After the work was done the clean up was average was at best. Once the 2nd guy and equipment got there they did the job efficiently. They communicated and showed up at stated time frame. Thank you.

I was charged $6,800 to do this repair. $20 in parts and less than an hour in labor. It was made to seem like they were quoting an extensive job to justify the cost because they couldn’t see past the cinder block. Had me sign an agreement to that amount only for them to realize it was a simple fix that took no time at all and refused to adjust the final cost. I am in disgust, get multiple quotes before any decisions are made. Also they were scheduled to do this the day before and did a no show and waited until 10:30pm to let me know they need to reschedule. The water department charges $100 after hours to turn on/off the water and he waited here for 2 hours so I wouldn’t have to get charged a second time to turn it back on but they didn’t show up. I will add that I do not think the laborers did a bad job and they weren’t the ones to quote me. But the original guy that came out said he’d been a plumber for 6 years and didn’t know how to fix it so he called his boss to come quote it. The guys doing the repair did their job correctly, not being able to offer a lower cost because “corporate” set the price is my issue.

Edit: I was contacted in regards of reducing the cost and was given a new cost of $3200. Still very high in my opinion but they did come when I needed them so that accounts for something. And I do appreciate the willingness to admit the job was not that extensive and reduced the price. I still recommend getting multiple quotes, but if you’re in a jam and can afford the higher cost, these guys did a good job.

Very nice people but the coupon i used was $79 for main drain clean. After arrival I was then told they only go through once since they only charged $79. After that the prices are very high to continue to fix problem. I feel when I made the appt they should of been transparent about this. Did not totally fix problem and I was not going to pay $500 to finish. They also used a camera but when camera wouldn't go any further I feel like they didnt even try. They did it so fast I couldn't see anything. I have used coupons like this before with other companies and the job was always completed. this is the first time It was not.

The technician Xavier that's notcame out today and my son said he was very rude cussing very unprofessional person. That was about 2:30 to 3:00 p.m.By the time my husband came home at about 6:00 p.m.after they had "cleared the drain" my basement was flooding. The situation was worse after a technician then before. My husband called in for assistance and no one had calle
d him back by the time I came home at about 7:45 p.m. I called in and they said they escalated the situation it is now 9:18 pm and no one has showed up and no one has called about the situation. This is the poorest customer service, and accountability for their work that I ever seen with the company. Do not use this company....