All reviews for ARS / Rescue Rooter

We are still backed up and no camera was available. Wanted to charge $1500 for other services to clear drain, felt like total bait n switch, still backed up and have to contact another service company that does not overcharge to snake out your drain so you are all cleared out. Unfortunate, but true, supposedly they are bringing a camera out Monday, still does not help us either sewage backing up in tub and laundry.

I called for a small basement drain (2 inches) that was backed up with sewer material. This drain drains liquid from HVAC system. The website had coupon for $79. The guy arrived and quoted $332. I asked about the $79 coupon and was told it did not apply according to the “asterisk”, also known as small print.
He said he would offer me the coupon for $50 off. I wanted other estimates so I asked for an estimate to be emailed to me. I received the estimate for $381 ( no mention of the $50 coupon). Also the guy said he was not responsible for the cleanup of the sewer material.
I found another company for half the price and they used hydrojetting system to unclog and clean the drain. Please do your research and get at least 3 quotes from honest companies.

I recently had the unfortunate experience of dealing with a clogged main drain. I contacted ARS for assistance, hoping for a swift resolution. Unfortunately, the service technician, Xavier, did not meet my expectations. He arrived with a bad attitude, which was evident from the moment he stepped inside. His demeanor was so unpleasant that it made the situation worse. Despite the inconvenience, he seemed to be unable to resolve the issue effectively. I was left feeling frustrated and dissatisfied with the service provided. I hope to have a more pleasant experience with ARS in the future. Then we called back and they told us that someone else would come back out to fix it but they never did and when he was there he made it worst and he broke my stairs had mud all over them and my floor has no respect for my home and management doesn't care if I was you I would call another company

Great service and available very quickly. Why one star? Completely false/misleading advertising regarding $79 drain cleaning special- both online and with the scheduler.
The "please dont go" popup version of the ad doesn't even include the fine print. $79 turned into over $500.

Totally unacceptable and should be illegal (maybe it is). Even tho we like both guys who did the work, we would never recommend ARS to anyone.

We assumed Sam was very good! He explained what the issue was and options to address it. We had another plumber come and assess our issue and his diagnoses was completely different! We wasted $600 and issue was not resolved until this new plumber came and fixed it! They should train all their employees appropriately before sending them to a clients home!!

Scheduled through Lowe's for a water heater installation. Lowe's hired out to ARS Rescue Rooter.

I took off work to be there for the estimation window (Friday) & no one showed up. I called twice. Someone finally returned my call after my window had already closed & apologized, saying "I thought someone else had contacted you, We cannot come out today". They said they had to go to a funeral & there was a missed communication & I understood & agreed to a time window the next day (& I was told they would install same day - Saturday - since they had basically blown me off on Friday).

They came out the next day (Saturday) to do the estimate/install but then I was told they wouldn't do same day installation. I don't have any other days I can take off work so they said they would be there to install by 10am the next day (Sunday).

I get a text message (on Sunday) to pay for my installation, so I pay. Then I get a text saying "Congratulations! Your new water heater has been installed" but no one has shown up yet. When I called ARS for clarification, they said I was on the schedule for Monday & I again explained that I didn't have any additional days I could take off work since I had already taken Friday off & they blew me off. They were another 2 hours before they showed up (on Sunday) & apologized for running late. I suspect they had moved me to Monday & then moved me back when I called.

They then drained the old water heater on my back steps in 15F-degree weather & it froze like the back stairs from Home Alone. They complained that they almost fell & that they forgot it was winter - meanwhile, my mid-70s parents (who dont get around as well as they used to & have had falls in the past) were coming over right after them so I had to heavily salt everywhere because my entire driveway was now a skating rink. I had already cleared it once before, knowing they were headed over, & it had time to dry out & not be at all slippery & it was frustrating to have to do all of that again, except this time it was all salt & not dry. Also, the water was brown & made my stairs & driveway look disgusting as it froze.

They made a huge mess inside at the installation site & they didn't clean up - they said they would come back inside to clean & then they just drove off. I had to dry & clean my floors because there was water & debris everywhere. They didn't even put the panel back on the wall that houses the water heater. The water heater they installed has pipes that hang over (outside of) the catch-pan where the old one was skinny enough that everything was contained over (inside of) the catch-pan, so hopefully that's not a problem later.

For all of this, they charged me over $2000. I'm just very unhappy about their customer service & installation service. I will probably just ask a friend who they used next time I need plumbing or install.

If you want plumbers who DON’T know how to snake a main line, call ARS (which seems common from some past reviews). We had a partial block in our main line (which WE knew because it would back up when a lot of water was used - tub, shower, etc. not with minimal use).

A guy shows up, tries to snake (goes the wrong way with the snake - up instead of out). Figures it out after calling a friend, says he hit nothing and tests it by running the sink + flushing a toilet (again, not how it usually floods so not a good test.) Long story short, that night at bath time, literally FOUR hours later - still floods (which duh, you said you hit nothing). We call them back immediately.

Next day a guy named Xavier comes out. Pulls out no equipment, sits in his truck, tries to upsell a jet for $1,250 (no thanks). Can’t even tell you if he walked into the basement.

We find a local licensed plumber who said he’d jet our line for $500. He shows up and assesses. Guess what? No jet needed. Pulls out his snake, goes out 90 feet, pulls out a wad of wet wipes. $200 (cheaper than ARS - we also got the coupon switcheroo, seems to be a common scam they run) and goes home. No jet, no upsell. Does the job and leaves.

ARS on the other hand? Says they “provided a service” and won’t return our money. Sorry but if your service is NOT fixing my problem, not knowing how to snake, and cutting a hole in my wall, never again.

Company offered $75 mainline clear out, technician claimed it wasn’t the mainline but the kitchen line and it would be $300. I was experiencing water backup on my floor drain whenever I washed clothes, which is 3ft of straight pipe from the kitchen line, technician preformed no equipment diagnostic besides running my water. My floor drain continued to overflow until the tech snaked the line well past the 3ft from the access point and said floor drain. The obstruction was clearly beyond the 3ft of pipe in between and was a mainline issue.