Custom Home Builder reviews in Columbus, Ohio

Great people and they do amazing work

This company is absolutely terrible. They use terrible subcontractors and attention to detail is atrocious. They have not followed through on anything that they say they will do and drag their feet on all of their projects. I would stay far far away from any of their prospective projects. If anything goes wrong they always just point the finger at the subcontractors WHOM THEY CHOSE in the first place! When you’re forced to follow-up with the subcontractor yourself, they are out of business! Completely unprofessional! Before even thinking about using them stop by ANY resident at 25 Jeffrey Park and they will tell you the same exact thing and how unhappy they are with their experience. Horrible, horrible company!

In response to the personal attacks which this company chooses to pursue- my tires were negatively impacted last year by negligence. Damage was directly attributed to the dumpster that was parked directly behind my garage for nearly a year. I have documented pictures of the numerous nails strewn around the dumpster. To this day, I have never received the financial compensation for which they claim. As for the claim of always wanting something for “free” and to be an “adult”...resorting to name-calling says more about said company acting childish than any retort or back and forth that I choose to refrain from engaging in. It sheds more light on the type of company they are and what they’re about. Simply put, there would be no issues if a company takes pride in their work in the first place and at the very least stand behind the work that they put their name on. Instead they choose to point the finger, yet again ...now at the end customer.

****** So apparently I’m supposed to believe that the company I paid MY own money to have MY tires replaced due to YOUR negligence willingly gave YOU, some random person, who paid them nothing my “punctured and bald” tires? And the company that I pay to service MY car willingly gives YOU, a complete stranger, private information about my account. That’s not how businesses work if you want to stay in business.These are reputable consumer driven entities that strive for customer satisfaction and repeat purchase. Take notes. Sounds like you spent a lot of time and energy on this. Perhaps that time and energy could be better served to finish your units on time and maybe some time spent on quality inspections on your projects instead of tires. Or maybe the delay stems from not paying your subcontractors resulting in them seeking legal action against you...yeah we all heard about that.

Mulberry did an amazing job on my house. Their process is absolutely flawless and their attention to detail was impressive. I would highly recommend them! And will use them if we ever build again!

Mulberry Design & Build is a pleasure to work for. They make sure that they work closely with their subcontractors to get the job done effectively and on schedule. We look forward to our next project with them.

I can’t say enough positive things about the team - they were extremely helpful in answering questions, keeping us updated & fixing multiple problems throughout the process. They went above and beyond to meet our needs and make sure we were happy with everything in the home. I have always admired Mulberry’s work and am very impressed after my first experience working with the team!

Outstanding company to work with!! From start to finish they provided excellent customer service and their quality of work and attention to detail were like no other. They made us feel comfortable through the whole process and completed our beautiful home on time and on budget. I can't recommend Mulberry enough. Thank you Mulberry!

We have had nothing but a wonderful experience with Mulberry! From the planning stages, design stages, and building stages they have been nothing but accommodating! We even had a child in the hospital for an extended stay and the team met us at the hospital to help accommodate our schedule! At mulberry they go above and beyond to make your house dreams a reality. They are accommodating to your budgets and help you determine the best value for your dollar. All of their choices are beautiful and luxurious making your house one of a kind. I even love how they try to partner with local family owned companies for appliances and work!
If you want a true custom home with white glove service and a wonderful staff , look no further! I can’t recommend them enough! If we were to do this all over I would continue to go with Mulberry.

This is our 12th home that we have purchased. We had the opportunity to live in 2 Romanelli & Hughes homes along the way. R&H builds a great home. We had limited design and build experience, having mostly bought pre-existing homes. Working with Mulberry was a breath of fresh air. They shepherded us through the whole process in a very transparent way. The whole process was more of a partnership than anything else. Our sales lead, Jen worked with us to acquire an incredible lot and introduced us to lenders who handled construction loans. Her communication throughout the whole process was amazing; keeping us up-to-date on what had been done and what the outlook was for future work progress. She also pulled a rabbit out of a hat, by selling our existing home in a difficult high interest market. Mulberry also recommended an architect, David Johnson, to help us design our dream home. From our initial concepts, he designed an amazing modern work of art. Stunning windows and an all glass pass through front to back are some of the highlights. Their in-house design staff (Tera & Christine) provided great concepts, advice, and the flexibility to select the products that we wanted that were outside their normal options. Their experience and skill are evident from the correct color choices, amazing cabinets, dream shower, and stunning lighting selections. The pricing was very transparent and they worked collaboratively to meet our budget. Darrell, the construction VP, was key to ensuring overall build progress was achieved, so the construction loan draws could occur, working with the County/Township, down to the wire to get the certificate of occupancy, just in time as we needed to be out of existing home on an exact date. The build itself was executed with our on-site building lead, Ed. His control of the in-house and external vendors was like a conductor of an orchestra. Ed was not just leading the build, but was often running the Bobcat to ensure grading and drainage of the lot was correct to the plan. In home building, there can be delays due to weather, material supply issues, and supplier workload. Ed's firm, yet tempered and professional control of all the materials and vendors was evident, as our one-of-a-kind home was completed 2 months ahead of schedule. This included several design changes or add on's that we added into the mix. His experience and advice were so very helpful! Mulberry's leader, Mark Inks, was deeply involved from the get-go and his decades of home building experience is exemplified through the strong team, company culture, and excellent company that he has built. We are truly grateful to have had the opportunity to work with Mark & the Mulberry team and are so very appreciative of them making our dream home into a reality. They exceeded our expectations in every area!