House Cleaning reviews in Columbus, Ohio

Best price in town, so I thought I'd give them a call. Scheduled appointment and was told I would receive a call about arrival window. At 8:00 am the next day, I received a call that they'd be there between 2:00-4:00 pm. At 4:30 pm I had not seen or heard from them, so I checked in. Was told he would arrive in an hour. At 5:30 pm, nothing. I called again. It was extremely cold that day, so I was a little more patient. at 7:00 pm, one person arrived, smelling like cigarette. I was very close to canceling, but decided not to because I already had my furniture moved and stacked in non-carpet areas. 45 minutes later he was finished, with 8 rooms. He could see I wasn't happy, so he offered me 10% off or free fragrance/allergy treatment? Not sure exactly what that treatment was, but I said whatever he sees as the best value. He said the extra treatment. I probably should've taken the 10% off. Pros: Best price in town. Con: Underwhelmed and disappointed. Next time I'll spend more money and go with better service. You get what you pay for.

I am so pleased with the carpet cleaning from Stephson Carpet Cleaning. On time, polite, and they did a phenomenal job. I was ready to pull the carpet up and throw it away, but after the cleaning it looked brand new. I will definitely recommend them to family and friends.

We bought our home at the end of June and had Stephson come clean our carpets. The house was empty and there was only 3 rooms with carpet. They we kind and polite but 1/3 of the way through something happened to their van/cleaning equipment and they had to stop what they were doing and go to an Autozone to get a part. That's fine, things happen but it was a little unprofessional. Next I showed them a bedroom that was upstairs. The carpet was pretty bad and he told me the stains wouldn't probably come up, again that's fine, I understand how stains work. I didn't have high hopes to turn this carpet into what it once was. So I paid extra to have it deep sanitized. Fast forward to less than 3 months later and I'm cleaning the carpets myself. We do not wear shoes in the house and children do not eat or drink upstairs, but when my kid had a cough I let him take a cup of water up to bed one night. Of course it got spilt and I borrow a bissell pet pro shampooer to soak up as much water as possible. To my disgust the stains that "they couldn't get out" were lifting. I am disgusted by the gallons of mud colored water that I am not getting from this carpet that was "shampooed and sanitized " but the Stephson Carpet Cleaning. Deeply dissatisfied and disappointed by the rip off that they charged us for not cleaning the carpets at all. Would never refer them out.

I decided to use this company when I got a coupon in one of those value packs. The technician was really nice but I was surprised that there was only one...every time I’ve gotten my carpets cleaned there are two people. He didn’t put any of my furniture legs up on styrofoam blocks which I thought was odd but then I thought well maybe they don’t do that....But then I looked online after he had left and it states on their website that they do. My carpets look okay but they were wet for 2 days. I kept my house at 78 degrees and the fan going and it still took forever to dry. Poor guy was sweating buckets too... for over 150 dollars I expected better results. I won’t be using them again.

I’ve been using Stephson for years. Tried a few others while settling on them and they are simply the best. No hard upsell, move the furniture you request and the standard stain treatment they apply before steam cleaning is very effective. My carpets honestly should not look this good. Bill was a great technician and I’ll be sure to continue to request him assigned.

I’ve used Stephson Carper Cleaning services several times and Adam has been simply amazing each time!! Adam, was prompt and very personable! He is truly an expert and takes the time to fully explain how to keep my carpet looking new. I have a little puppy, and Adam shared tips to ensure my carpet does not get ruined by any accidents. Let me just say that my carpet looks AMAZING! Thanks Adam and Stephson, not only will I be using you all again, but I will be referring you to all that I know!!! Great service at it’s best!!!

Great experience with Stephson Carpet Cleaning. Bill was my tech. He was very conscientious and professional. He paid great attention to detail, explained his process and did a fabulous job. My carpets look like new again! I also had him clean the kitchen tile and grout. I would definitely use this company again and recommend them to friends.

Perfect cleaning oriented details works well reliable owner I highly recommend

Very great crew. The owner is amazing 🤩

They did a great job cleaning my home, very enthusiastic and easy to schedule. Very good at organizing and gave us complimentary fridge cleaning! I highly recommend the cleaning service!

Great people I liked The professionalism and how courteous they are

Love working with Prestine Clean Solutions they are always reliable communicate well and are right on time! Highly reccomend!

Excellent job

Excellent work. Very recommended

Greate service and amazing staff!

First experience with Pristine Clean Solutions, and I would like to highlight the excellent quality of the service provided. The team was punctual, courteous, and very professional, and the cleaning was carried out with great care. I am completely satisfied and will not hesitate to use their services again. Thank you for your outstanding work.

The best one I like working with them they are so professional and they doing great job 👍🥰

Absolutely outstanding job. Professional, curtious and done with integrity. Keep the good work!

Excellent cleaning service ! Very professional punctual and reliable.My home was spotless after the cleaning.highly recommended

I hired them for the deep cleaning and I was just amazed and thrilled !They are very oriented details ponctual and professionnal
Now they become my regular cleaners every week. The best I really recommend them.

“I am beyond impressed with the cleaning service! From start to finish, the team was professional, punctual, and extremely thorough. Every room sparkled and they even took the time to organize areas I didn’t expect. Communication was easy and friendly — I’ll definitely be booking again!”