Reviews of local pros in Dublin, Ohio

Thank you Kurt for your excellent communication and smooth resolution to our leaking washer 💞 Appreciate you sir!

Technician was excellent — went beyond expectations for us! He was prompt, kind and caring. Thank you! He should be recognized for his wonderful service!

I highly recommend Eric for any service repair. He was on time, professional, quickly diagnosed the problem and completed the job in a timely manner.

I had them come out due to water leaking out of my HVAC unit. Technician cut my drain pipes told me to get a bucket for it and said that he is not a plumber. The pictures show that water is still dripping out of my HVAC unit. It wasn’t the drain line and I cannot get in touch with anybody to talk to me about this.
This was scheduled with my home warranty And looking at your receipt, this would’ve been $434 bill That fixed nothing in fact with him cutting my drain pipe he left me any worse position than I had him come out.

I had a plumber come out to follow up after this mess and he was blown away at what the Technician did and there was not even a clog where the Sears Technician claimed there was.
That was another $250.00 wasted fixing this guys mess.

This company is a joke, After they responded to my 1 star review I tried to follow up and there is no way to contact them. I see that they provide the same generic feedback and I see many others had a terrible experience of not being able to contact them regarding poor customer service.
The AI phone system and the AI chat bot on the website is very unhelpful.
As a last ditch effort I saw they had an address that is close to my location so I tried to go and visit them to talk to a manager or something to resolve my poor service appointment.
The location does not seem to exist.
I was assigned them by my Home Warranty Company. I will never use Sears Home Appliance again.

My repairman, Joselito, arrived on time, was polite and very helpful in discussing our refrigerator issues. His decades long history working for Sears seemed to give him ability to diagnose the problems quickly.

Kurt arrived on time, as designated. He was professionally focused. He has strong communication skills to explain what the issue was and how to correct it in the future.

Brandon was SO helpful. Went above and beyond. The company has an automated system that made it easy to track arrival time and he was super efficient and professional during the diagnostic visit. Will absolutely call them for future appliance repair needs.

Bennie was so nice and got our oven up and running pretty fast!

This is the firstd review I have ever left for just about anything. This was so so so bad. The tech cancelled after indicating they were on their way. I had to leave work to meet them. There is no person you can talk to... just an endless doom loop of AI not solving the problem.

As an edit to this review - they replied here they were sorry and to call an 800 # so they could make it right. The 800 # was the same AI intro I referenced above.

Although the Technicians have been very responsive, knowledgeable, and professional, a lot is desired from the warranty department communication. Our refrigerator problem is still not solved and has been going on since November 2024. Wrong parts delivered two times. Multiple visits and final decision to replace but still not done.

Recently, the magnatron coil went bad in microwave/oven combination. Diagnosis was quick. Technician ordered the part and a wrong part was delivered. He reordered. After few days of delays Technician came today, only to find out that it's Wrong again.

It's has been a month and in the meantime we bought a counter top microwave. We wait.

Branden listened to our explanation of the issue with our washer, thoroughly checked all components, providing great detail on how all parts and cycles worked. He also gave us tips on how to do regular cleaning and how to check for problems. Friendly expert service. I’m very happy we chose Sears Home Appliance Repair. Service call was within 24 hours - yay!

Sears has gone AI centric and even their service work has decreased in excellence. They broke my dryer panel on a routine W/D cleaning and check up in August. I had to call a few weeks ago to find out why they hadn’t replaced the panel and the AI attendant told me I would owe a $128 service fee for them to come out and see if I was correct about my dryer.

The service person came, agreed about the issue, ordered the part and the service person who came to replace the part today, was on the phone when he left my house saying everything was good to go. When I went to check, the dryer was trying to find my so-do, which ai don’t use with my driver. 2 hours later, the dryer is stuck in a loop to find the wi-fi and I can’t get it out of the loop.

Tried to call Sears and the AI attendant is back to the concept I have to pay for help meanwhile, I cant use my dryer.

Gregory was an amazing communicator! I scheduled the service, and Gregory was there first thing the next morning after confirming with me on the phone that he was on his way. I wasn't able to be there in person, but he was accurate and careful in his explanation of the problem and allowed me to direct services from a distance. Would absolutely use this service again! Thanks, Gregory.

Changed my arrival window 3 times throughout the day. Had 1-5pm. They tried to say tech was coming at 6:20pm. After saying he was arriving by 2:45pm.

Shocking to no one the tech never showed. There’s no number to call. Nobody to talk to. It’s no wonder their stores fail.

I canceled and contacted S&K Appliances in Hilliard, was on the phone with the tech in under an hour and they were at my house shortly after.

Greg was very professional and did an excellent job in 15 mts.
Very surprised as to how expensive it was.
It should not have cost more than $150 to change the belt.
They charged $375.
They also did not give me the 10% discount the website had promised me.

Very upset that I scheduled my appointment for 1-5 pm on Wednesday February 4 and the technician called me at 11:30 am saying he was there. When I said that my slot wasn’t until 1 pm and I was still at work, he was very confused but said he would try coming back. I was confused too, and when I got off at 1 pm and went home, I saw my appointment had been listed as a no show. I ended up calling the technician back, asking if he was planning on coming back and he said he would ‘try’ to. At 4:40 I decided to cut my losses and reschedule but I am very upset. And when I tried to speak to a person there is no option to, you have to use the AI program, which is EXTREMELY frustrating when you have a specific problem. All I want is my dryer fixed and now I get to wait another four days.

Kurt was very communicative and helpful when he came to look at our oven. He was great. It’s frustrating to see how overpriced the company is. Almost $700 to replace a part that can take less than 30 minutes. I get it, you have to pay your people, but $320 labor and $325 for a part that doesn’t cost that much($197) from the manufacturer… no thank you.

Call these guys if you want to deal with only AI and stupid internet service. I never got to talk to an actual person and they canceled on me in the last hour of the 4 hour window.

Unacceptable. Terrible service in a service based industry. Stay away.

the absolute worst! Do not use! They gave me a time of arrival for my technician that I could track online. So I ran an errand for 10 minutes knowing that I had over an hour to get back and they showed up and left! no phone call no way to contact them other than just a button to reschedule. No callback number. The absolute worst will never use again.

Great !!

Great personal on the counter