Plumbing reviews in Elyria, Ohio

Our Sunday afternoon emergency plumbing issue was taken care of professionally with care to our home. We ended up needing 2 plumbers for the issue and they stayed until the job was complete including clean up! Exceeded expectations

Professional and polite. No issues with animals or children in the house. And cleaned up and patched everything back up when done. Turned from a repair to just an assessment and camera use.

Great service, they explained everything in terms we understood and did everything they promised. Owen was very good as a customer service person and technician. I would recommend them to others.

Owen was very professional , efficient and personable. He explained everything in detail so I understood the issue and the solution. He was my lifesaver today!!

Had a call out for a second time needing the toilet cleared. Ended up replacing the toilet and replumbed stack going downstairs. So far so good took much longer than expected.

Chris was amazing! He fixed my drain issue and was spot on with the details! Customer service was exceptional! Thank you for your hard work!!

Our technician Stephan was great. Totally explained the process. He fixed the issue within the first 30 minutes in our house. Thank you Stephan, your customer service was outstanding.

Roto-Rooter responded immediately to our weekend emergency. They evaluated, quoted accurately, and completed a challenging job in one day. The technicians were reassuring and professional throughout.

Excellent service! The Roto-Rooter technician arrived on time, diagnosed the issue quickly, and fixed our problem efficiently. He was professional, friendly, and explained everything clearly. Highly recommend — five stars all the way!”

Andrew and Sam saved the day! Noticed the problem last night and scheduled for morning the next day. All the toilets and the bath tub were backed up. They came out early and got the problem solved fast. I thought we were gonna need more extensive work for an additional charge, but they got it fixed and saved me a lot of money! Super professional and explained to me exactly what was going on so that I could prevent the issue in the future.

The technician (Van) did an excellent job in clearing our kitchen drain. He answered all our questions and left us feeling confident that the job was successfully completed. I would highly recommend Roto-Router for clogged drain issues.

The Technician was very friendly,knowledgeable, and helpful, but this project took only about an hour, and considering how easy it was to access the drain pipe, I felt that we were charged way too much.

Roto rooter was able to send out someone the same day as i called. This was wonderful as i only have one bathroom.
The plumber they sent , Arthur was very professional and explained everything to me .
He was considerate of my property and left my bathroom looking better than when he came ! Thank you .

Roto-Rooter scheduled me on short notice to fix a damaging leak under my kitchen sink. Our plumber, Chris (#679), was very professional, friendly and resolved our issue quickly. I appreciated the prompt response and quick resolution.

The technician was both courteous l, and professional.
He offered us additional services without pushing.
We were impressed and had him clean out all of our lines. Very satisfied.

I requested service for a drain backup and the technician was awesome. He also had to repair a major plumbing error from a previous contractor. Every step of the repair was explained in great detail with pictures. Should have called Rotor Rooter in the beginning! I would highly recommend RR for any plumbing issue and if given the choice, always ask for Stephen #8187.

Owen the tech did a super job. He explained everything and then did a professional job. He is patient and deserves high ratings. Also.,the scheduler was great too.She helped me get the appointment real quick.

Arthur did a great job coming over and taking care of business unclogging the drain in the tub. He was professional and on time. Thank goodness, now we can take a shower. I stink, the service did not.

Owen was professional, friendly and courteous. He explained what he was going to do to pursue a resolution my problem after I described the issue. He went through with his plan and resolved my issue. His friendly approach made made this interaction a very positive experience for me.

Terrible experience - Roto came to my house, spent nearly 4 hours trying to figure out the issue, then brought in the service advisor and he told me the ONLY option to fix my backed up drain was a 16 THOUSAND dollar excavation to fix a small portion of my sewer line. He also advised me if I wanted to obtain the camera footage it would cost me even more money.

At the end of the service the plumber tells me that if he were in my shoes I should just sell the home. Thats the last thing I wanted to hear. He also left the bathroom dirty with toilet and feces residue all over. One of the most unprofessional experiences ever and they charged me nearly $500 and accomplished NOTHING.

The next day a local plumbing company came out and cleared the debris no problem within 30 minutes. Walked me through every step and found a much more suitable solution, they did what Roto couldn’t saving me THOUSANDS. I wouldn’t recommend this Roto company to my worst enemy. They fear monger you into paying extra for services you don't need. Are these sales reps or plumbers? I couldn’t tell because every option always resulted in a money driven response from their employees. Be better.

Christopher did a great job! He assessed the problem which was bigger than expected and worked to resolve the problem. He and an additional team member, Russ were able to get the parts and complete the job better than expected. Great team of professionals and craftsman in being able to critically evaluate the project and make sure that it can be successful completed.
Thanks,
Ron