Roto-Rooter Plumbing & Water Cleanup

I had an overall positive experience with Roto-Rooter, but I feel it's important to acknowledge their initial misstep. When they first arrived to address my water backup issue, the correction provided did not fully resolve the problem, which was frustrating. It seemed like they didn't initially identify the root cause or take the necessary extra steps to fix the backup properly.

However, I was impressed by their commitment to customer satisfaction. Once I brought the ongoing issue to their attention, the team went the extra yard to revisit the problem, diagnose the underlying cause more thoroughly, and put in the extra effort to correct it. They demonstrated genuine professionalism and a willingness to make things right, ultimately resolving the water backup issue to my satisfaction.

While the initial fix was not perfect, their responsive follow-up and dedication to doing the job properly showed integrity and customer care. I appreciate that they took responsibility for their initial oversight and took the necessary steps to ensure the problem was fully addressed in the end.

He was very professional and knowledgeable. Made me feel comfortable with his findings. Explain everything to me in depth, and he also reached out to make sure His findings were correct. Would definitely recommend his services to others.

Rob went above and beyond to get our bathroom working again. He spent longer than he had budgeted at my house and everything works great.