Franklin Heating Cooling and Refrigeration

April 22, 2025.
I didn't think the blower was working on our new HVAC system without the AC/ Furnace running as well FRANKLIN Heating and Cooling sent Caleb out to look at it. He determined the blower was working, but was set to the minimum setting. He adjusted the setting so that it was moving more air...problem solved. Caleb is always polite and friendly, but even more importantly, he solves whatever problem crops up. It didn't take him any time to determine what was going on today! Franklin Heating and Cooling is a great company with awesome, knowledgeable employees, Caleb is definitely one of them!

They're friendly, reasonably priced and will get you on the schedule as quickly and as soon as they can. They're also honest, unlike another company I've tried. Good job Franklin Heating and Refrigeration, you keep me coming back!

Update: My AC quit working last Saturday! Caleb was on call and was able to come out Sunday. Unfortunately, I needed a new blower motor which he didn't have on his truck. I have COPD so I was concerned about the heat, humidity and pollutants in the air. Caleb called the owner and on Monday Jessica contacted me with an estimate and got me on the list to have the blower motor replaced that day. Thanks to Caleb, the caring attitude of the owner, and the office gals, my AC was back up and running Monday.
They're a top notch company!!!

UPDATE: 10/18/2024 Caleb was here to do annual maintenance on my furnace. As usual, he was friendly and polite. He took his time and seemed to be very thorough. He pointed out something to keep an eye on and explained that he turned on the humidifier in anticipation of the need for heat in the near future. I've experienced other HVAC company's, one of which was outright crooked, and none compare to Franklin Heating and Cooling. They're a caring, professional and friendly bunch of folks!

This company is exceptional! From my very first contact with them through the technician’s visit, I felt cared about and respected. . Ron was wonderful, so honest, didn’t try to sell us a system, just told us straight out what needed to be fixed, he was also a very good listener and he is so easy to be around.

All the folk involved in the sale, and install of my new Carrier furnace, including Mark, sales; T. Jackson, Tech., diagnosed my old unit, and explained options for my consideration, and Shaine, Xavier, installation, they worked and got the job done, and well, I will add. The entire effort was done by well mannered, pros. I got 20 plus years from the old unit, I hope I get as many out of my Carrier, especially considering my age.
Thanks for doing a job, and doing it well!

Robert J. Bumgarner