Appliance Repair reviews in Hamilton, Ohio

We were waiting on our 3rd replacement refrigerator to come from Whirlpool. It didn't arrive at Pate Appliance until a Friday afternoon. Tom went the extra mile and came out the next day to get it installed. It was much appreciated. Great customer service!

They were very knowledgeable and helpful.

I recently purchased my first home and its refrigerator needed some serious help. Upon recommendations, I tried Pate Appliance Service. Adam Pate was my technician and not only did he do a great job, but he provided a ton of information on what he was fixing, how it works, etc. Perfect for someone like me with not a lot of mechanical know-how. I would recommend Pate to anyone looking for service on their appliances.

Thank you so much Pate Appliance for all the work you’ve done, not only in my kitchen, but my laundry room. Pate Appliance and their crew have always been professional, timely, very communicative and we’ve appreciated the professional guidance with making decisions about our home appliances. Highly recommended!!

I had an issue with my washer and wasn’t sure where to start with my issue or who to call. Was referred by a colleague. Tom was very knowledgeable and from the start a great communicator of how the issue could be fixed. He came out and did exactly what he said, at the price he quoted. Incredibly reliable

If you need to buy new appliances or have an appliance repaired, be wise and go with Pate. We used them for the first time and they were fantastic. They are honest, knowledgeable and reliable. If you want it done right, this is the right choice.

This company is amazing the high level of service they provide for all your appliances is unmatched in their field of expertise and if you need a high-end Appliance for your customized kitchen I would highly recommend you turn to PATE Appliance they have generations of institutional knowledge built into every repair and new installation.

Pate came out on Aug 4 to repair our dishwasher. The guy told us it was a heating element issue and that they would order the part. They charged us $90 and two and a half months later, they still haven't been able to get the part, but they refuse to refund us. So we have to order a new dishwasher anyway and just wasted the $90 and several months of waiting and making do without a dishwasher. If you'd like to pay to have your appliance problems diagnosed but not fixed, call Pate. If not, take your business elsewhere. We certainly will be doing that henceforth and advising all our friends to do the same.

I searched with the other companies I had used but none would do the seals or gaskets on my 30+ year old Hotpoint refrig. which is still working well, but Pate would and Michael did an excellent job to seal it and took his time, explained what needed to be done and did just that, Michael checked back to make sure the seals set. ALL air leaks stopped and refrig is working without the constant turning on to keep the temperature correct..
Thank you Michael and Pate for a job well done

Pate is awesome. We had a new refrigerator that was defective. Whirlpool had done 6 repairs on it and still couldn't get it fixed. Pate came out and within 5 minutes new exactly what the issue was. They are the only place I trust for appliance repair.

Everyone I talked to from Pate--on the phone and in person--was friendly and helpful. They came out to fix my old dryer and got it working in no time at all. The tech was willing to explain everything he was doing and why. Great, easy, affordable repair experience. I highly recommend!

I have used Pate Appliance for 10 plus years. Whether I need something repaired or need a new washer or dryer, Pate always comes through. A great family run business that I am so happy that we have in Hamilton!

I had scheduled an appointment with Jake to fix my dishwasher. I had to wait 2 weeks for the appointment. To which he commented that I didn’t seem to be in a hurry. I told him it would be fine. Appointment between 10 and 2. At 2:30 I called. I was then told my appointment had been pushed to between 12 and 4. He said, Sorry you weren’t notified. I informed him that I work nights and I needed to sleep. He called the technician to see when he would arrive. I waited on hold and then was informed that the technician was still coming but he didn’t have the parts to fix the dishwasher. I told him to forget it. I’d waited 2 weeks, my appointment time changed without notification, technician still coming without the part. Now I read that I wasn’t even in your system! Still ticked off!

Wow! My fridge has been out for several weeks and when I came in to purchase a fridge, Pate Appliance was able to give me a great deal and same day delivery! Customer service was wonderful and very accommodating. Thank you personally to Tom and Adam for great business! I highly recommend Pate appliance for any appliance needs! They are a family owned business and should be supported as they offer great business 🤗

Great service! Repairman, Tom, called 10 minutes before arrival giving me time to leave work and meet him at my house. He diagnosed the problem with my dryer and because Pate keeps good records on their customers, he found that the problem part was still under warranty. Therefore the new part was free - I paid only for the service. Super friendly, affordable, and reliable😀

This is our 2nd time using this company to repair two separate dryers. Both times were great. Today, their technician Adam came out to repair our dryer and he was able to diagnose and solve the problem in under a half hour. He was very knowledgeable and answered every question I had right away. Just amazing customer service overall! I have 0 complaints.
This company will always be our first stop when looking to repair any of our appliances. Thanks again.

First off we called and a tech came out and said the part was not in stock and needed to be ordered. He also told us it might take a couple of weeks. Four weeks later we call to find out what the hold up was. Apparently we had fallen through the cracks, (though that is not what they said) and now our tech was on vaca so we had to wait another week. A new service appt. was scheduled and our original tech came out. Upon getting into the problem of our refrigerator he decided the part wasn't needed after all and he zipped tied a tube away from a sensor and that was to fix the problem. (Remember this is after waiting 4-5 weeks for the part, now not needed) The tech charges us only for labor, $100. The next day the refrigerator was having the same issue as before. The next day we get a bill stating they are awaiting payment on the part that we didn't use. I call Monday, Will says they'll be out Tuesday between 1 and 5 and apologizes for the bill. Tuesday we stay home and wait; no one comes, no one calls. Wednesday comes and goes, no one comes, no one calls. Today, Thursday I call and talk to the girl who answers incoming calls. She confirms I was on the schedule for Tuesday..... I am currently waiting for a return call. Not a happy customer here and not a way to run a business.

I was contacted by Tom and he explained the mix up over the billing. He was very polite and said he was refunding our $100. I told him it was not necessary but he insisted. He had tried to contact us on Tuesday but for whatever the reason his call did not come through. I appreciate his return call and his friendly manner. I moved too quickly in leaving a negative review that cannot be taken back and for that I am sorry. Issue resolved.

Had such an awesome experience with pate ! Tom was great! Pate helps work with clients to get what you need at a reasonable price!

Once again Pates saved me hundreds of dollars by fixing a stove (oven) that I was sure could not be fixed. Previously they saved my clothes dryer. I love them! And they are so dang nice.

Can't beat their service. Was there Saturday to get a replacement heating element for our Maytag dryer and he fixed me right up! Matched our old one with a in stock element and saved us a lot of time and money. Highly recommend them for any appliance repair parts. Was good to get good old time quality service. Thanks again to everyone at Pates! Wife was very happy to have her dryer fixed. Happy wife happy home!

Our gas stove was damaged during our move and needed multiple parts replaced. Tom Pate was great to work with and made sure we were able to get our Christmas baking done! Very reasonable and professional as well! Thanks Tom!