Reviews of local pros in Hamilton, Ohio

Pate talks the talk - does not walk the walk. Horrible experience despite the friendly face they put on. My washer wasn’t working, so I asked them to repair it. They charged me $170 for an inspection and pump (that I found out I didn’t need). When the issue persisted, they kept me waiting for two weeks to get a part and never responded to my messages. Finally, they told me that they are not able to fix the issue. Then they charged me another $80 for the followup visit even though according to their own policy follow up visits after an initial inspection are free of charge for 90 days (and the followup visit was within that timeframe). Given the other reviews here it’s possible that I was just unlucky but overall I had a horrible experience with Pate Appliance Service.

Update: two weeks after I posted this review, I realized that Pate had refunded the $170 they had charged me (and never followed up on the second charge they had claimed). They still didn’t fix my washer, but at least they seem to have the decency to make it up when they mess up on customer experience. It’s only fair to change my rating from 1 star to 2. hats off for trying to make it up to your most unsatisfied customers, Pate.

Josh did a complete diagnostic on my washing machine even a sample load. He explained everything as he was checking my machine and even game me some tips. Excellent customer service.‼️ Prices as quoted. Blessings to this young man. I will definitely use Pate appliance if I need future service. Thank you 🙏

Michael fixed our dryer. He offered 2 fixes that allowed us to choose a cheap fix or a more comprehensive fix and the pros and cons of each. I appreciated that. He was quick, efficient, and super upbeat and easy to work with. He explained everything. Highly recommend Pate. We’ve used them several times. Today Michael was awesome.

Our 17-year-old KitchenAid French Door refrigerator stopped cooling. I was sure that I would have to buy a new one but Adam Pate of Pate Appliance worked his magic and it is up and running again! Trustworthy, great service, and great rates. If you are in need of appliance repairs, I highly recommend Pate Appliance!

If you need an appliance repaired or serviced, you can always count on this business. I use them for all of my rental properties I manage, as well as my home appliances. Their service is timely, effective, and priced right. I love this business!

This is the second time I called Pate out to fix something, and if anything goes wrong I plan to call them again! The first was for the dishwasher and the second time for the oven. Both times, they were very professional and courteous. They were knowledgeable about what they were fixing and even explained their process to me. They also get brownie points because they were happy to love on and play with my puppy! Their services are affordable compared to a number of other places that I’ve looked at. Very happy with end results 👍

Can't say enough about these guys, high quality work, good communication, fair price.

I talked to Tom today at Pate and had a marvelous experience. He listened attentively to the issue I was having and after asking the right questions, was able to lead me through steps to a solution. His knowledge and help solved our problem, plus another problem that we had had for quite some time which I thought could never be fixed. I'm overjoyed and so glad I called!!

Service was good and affordable pricing. My dryer was fixed.

Pate is the best company! From the nice people who answer your questions on the phone to the skilled technician who repairs your appliance, they are so knowledgeable and trustworthy. For the very best expert service their price is fair and 100% worth it. ( with a dryer you don’t want a handyman.) Michael explained everything so clearly, fixed my dryer, and said I could call his cell if I had any issues! Thank-you Michael and thank you Pate.

so grateful for pate appliance! fixed our refrigerator (that the warranty’s agent completely misdiagnosed) in an instant, and also got us a great price and good advice on the perfect cooktop. so lucky to have such an honest and trustworthy and knowledgeable company to go to for all of our needs! highly recommend!

I found Pate online and was impressed by the reviews. Josh repaired our Samsung dryer and had it running so smoothly and quietly after being serviced. He was on time, polite, answered all my questions and provided tips on how to maintain better the dryer. The service was also very reasonably priced.

We ran into an unexpected water issue and Josh immediately returned to troubleshoot. He saved me the trouble and stress of having to call the office and explain what happened. Pate went above and beyond to correct the issue and got everything back to its original state. Their customer service is stellar and I have the utmost respect for their professionalism and service.

Excellent customer service, quality appliances, and good prices. Pate sells Speed Queen, the very best in washers. I highly recommend Pate for purchasing or servicing appliances.

Pate Appliance Service has excellent customer service and parts availability! I needed a random part for my Maytag dishwasher and they were able to research the part number and have it ordered. I was very happy with the service I received.

My ice maker went out and I discovered that not a lot of repair guys will work on ice makers. Pate appliance was recommended and I was glad they were. Josh came out, on time and assessed the issue. He replaced the broken parts but I needed to wait for it to refreeze. When I called the next day to say still no ice, he researched on his own time and made adjustments to the wiring. He said if they couldn't fix the issue he would harvest & reimburse for the part. On the third trip, he brought his more experienced owner without extra trip charges. I am happy to say together, they got my ice maker working again. They are honest and trustworthy. I would recommend them to anyone for appliance repair.

We had Adam from Pate Appliance out today. Couldn’t be happier. Repaired our refrigerator inside an hour and explained everything needed to know to keep in running with no issues. Highly recommend Pate’s for any appliance needs.

Tom is the only appliance guy you will ever need. The most knowledgeable in the field. I had to add to my review from a year ago. Pates delivered our new refrigerator and went over the top to get everything hooked up and running.

Excellent service and customer care from Tom Pate, my new best friend. He diagnosed the freezer problem and gave the 31-year-old fridge new life with just the right part. Plus, Tom is funny and easy to talk with. I definitely will call Pate Appliance Service whenever an appliance needs service.

I had PTSD after dealing with Sears ~ don’t know how they are even in business so I was worried! Pates arrive when they said they were coming & fixed my refrigerator just like they said they would. Adam was very knowledgeable and helpful. I will use Pates again. I heard about them from my partner. I’m glad I called them! Excellent service

Exceptional service! The refrigerator repair was a super efficient and friendly experience. This is the only company I will be using for any appliance service! Highly recommend!

Excellent service, staff was very knowledgeable, professional and polite. Will continue to use for any appliance needs.