Reviews of local pros in Hilliard, Ohio

614 Pools actually deserves negative stars for my experience with them. I had booked an appointment about 1 to 1.5 weeks in advance. The day before my appointment at 7:30 pm I receive an email confirming the appointment for the next day, but absolutely NO time window. So after waiting around all morning I called them at noon asking why they don't schedule a window of about 3 hours (which even the cable company does), but they firmly said that is not their policy. Certainly they know the rough order of appointments for the day and approximate time for each type of service. They told me that they expected that my service technician would arrive between 2 to 5 pm. By 6 pm there was no phone, no email, no nothing. They simply booked another appointment for the next day (without asking if I wanted an appointment the next day). I had emailed after the no show - to which they responded with an excuse (ran out of daylight - 9 pm- and so didn't get there) rather than any kind of an apology. I cancelled and told them again of my frustration- still no apology or response. Simply AWFUL customer service!!!

Edit - After not showing up to perform the service and receiving this response from the owner who doesn't deny any of the facts, but claims that I must have "rage" for trying to inform others what kind of service they might expect, the owner sent me an invoice today. They didn't show up, they didn't do any work, they had me wait around all day with no updates, I received excuses rather than an apology, and then they send me a bill.

Called the company because my pool heater was shooting water 2 stories high. I could not even run the pump because the company that installed the heater did not install a bypass. They came out promptly and discovered the problem. The next day they were out fixing the heater and installing a bypass for the pump. They were very professional and efficient. I will be using them for all of my pool needs. DJ K came out and fixed the leak in the heater after the repair and tested the water. He was very helpful on how to balance our water.

Justin came out right away, took care of my filter, got me going, made some suggestions and charged us a fair price!
I was very happy with 614 Pools! I highly recommend them!

Edit in response to business owner: The first 5/6 times I have called it was a young woman who would take down my name and number, I assumed it was an answering service. I have also submitted an email, I did call the other day and did not leave a voicemail, all the other times my call was picked up and i spoke in person to someone who said someone would call me. I tried to call today after seeing your response and it says number is no longer in service, I called from two other phones and it went right through, so I am guessing my phone number is blocked. What an insane response from anyone as I am currently a paying customer and just paid $350 on Saturday. All i wanted was to discuss a $65 service charge and ask if my bulbs have been ordered or what I needed to do to get that in motion.

The guys who come to my house do a great job keeping the pool clean and balanced, however I can not get in touch with the office for the life of me. I have reached out 8 times to get a call back on replacing pool light bulbs (starting mid summer) and a service charge where I was charged $65 because they left due to my house being pressure washed. I was home and had I known I would have just told the guy to pause or move to the front, I’m not even sure of what the issue was, this was over a month ago. Clearly they don’t care about retaining customers.

Marcus and Bryon were efficient when closing my pool for the winter. They were professional, answered all my questions, on time, and hard working. I’d have them help everytime if able. Thank you both!

Outstanding experience on a major purchase for our household! Could not have asked for a better group to upgrade our pool liner in time for summer! That you to DJ and team for their professionalism and quality work.

Initial interactions with 614Pools have been fantastic. Whitney in the office is easy to work with and incredibly knowledgeable, and Marcus D when he came to plan for a liner replacement knew exactly what our pool needed, listened to our questions, and helped guide us on the best path forward to keep our (large but aging) pool in perfect shape.

Thanks for a great 2024 pool season. Your weekly pool maintenance took the guess work out of water quality. You handled the maintenance, we handled the fun! See you next year!

614 Pools understands how to deliver outstanding customer experience. Their level of communication is A+and their consistent follow through is a textbook example of how to deliver high-level pool service.
I love the professional work Alex E and
Luke C did today to close my pool.
Great job!

The gentlemen who came to measure our pool we're very professional and polite. They needed to take off the pool cover for measurements and made sure it was put back in place and neat before leaving. Were also helpful in providing liner options and explanation of differences in thickness.

We desperately needed a new liner for our in ground pool. We couldn’t be happier that we went with 614 Pools for this job. Marcus, DJ and the rest of the team we professional, knowledgeable, friendly and easy to work with. We highly recommend them for your pool needs!

I had an outstanding experience with 614 Pools. Technicians Marcus and Bryon were professional, punctual, and incredibly thorough. They arrived right on time and kept me informed every step of the way with text updates and progress photos during the liner installation which I really appreciated.

They also offered excellent recommendations for colored fixtures that truly elevated the look of the pool. Their attention to detail and customer service were top-notch from start to finish. They also made sure to check in with me regarding the pool water levels so my next appointment could be scheduled.

All around, a fantastic experience. I would absolutely recommend 614 Pools to anyone looking for reliable, high-quality pool service.

David M and his teammate did a great job providing the services I requested. They answered all my questions, were patient kind and professional.Marcus D, Bryon B and the rest of their crew were also amazing. They changed out my liner and saved water for the pool. Professional, polite, helpful. Great crew. Thanks!

We hired Aaron with AFX to pressure wash our condo. He not only exceeded our expectations, our condo has never looked better and we are so very appreciative! He was very conscious of his work, took his time and was very professional to work with. We would definitely hire AFX/Aaron in the future!

Aaron was great. Friendly, professional, and efficient! House looks great, and won’t hesitate to book with him again in the future. Highly recommend!

Came as scheduled and performed the job well, even did other things outside the scope of the job. Well done!

Aaron did an excellent job power washing my 103 year old house.He was honest and trueful by pointing out some areas that looked like dirt but we're not,it was really discoloration of the paint.I appreciated that fact .
Aaron is a friendly and a professional to.He was running late but called and texted me to tell me I really appreciate that.Good news is that my house is now clean and shining. A neighbor from across the street even called me to say she could tell from her
side of the street how bright and clean my house looked. I recommend True Clean and will definitely hire again.

Aaron was prompt providing an estimate and arrived at our house on time. He was professional and did an excellent job. Our siding looks brand new.

Aaron powerwashed our house and did an outstanding job. In addition, he was punctual, professional, and reasonably priced. I highly recommend him.

Great job and price! He's very courteous and professional.
I referred him to three friends for gutter cleaning, without hesitation. I'll definitely have him back for a power wash in Spring.

Very professional, and friendly. Josh showed up on time and worked the whole time. He double checked the house to make sure he cleaned everywhere. I recommend them highly.