Reviews of local pros in Hilliard, Ohio

TJ & Cameron did a great job with our mitigation work! Kept our place clean and were extra thorough to avoid dust and mess as we have a small child.

Cameron and Ethan were a huge help! They came on short notice and went above and beyond to ensure we got things resolved as quickly as possible. Would highly recommend!

Nick Newsome was at our house today to complete moisture testing and remove equipment. He went above and beyond. He even came back in with a shop vac and cleaned up the area and put a plastic covering over the sub flooring so we could walk on it without tracking glue and debris elsewhere. Servpro is fortunate to have such a kind caring employee. Thanks Nick!

Leo, Juan, Cameron and Nick were very helpful and professional and helped us with drying our floors and ceilings after the winter storm.

Ethan, Ty & Cameron arrived at 930am to do demolition and water drying services at my residence. They introduced themselves upon arrival and even made sure to allow my dogs to sniff them so that they would stop barking & then started working right away.The communication was outstanding and they made sure to answer any questions that I had. They made sure to cover up all my stuff in the kitchen prior to demolition and they cleaned up prior to departing. I highly recommend SERVPRO to anybody who needs the multitude of services they provide.

Alphonso, Joe & Cameron were great! Super helpful & easy to work with as we were getting back into our house after reconstruction.

Alphonso, Cameron, and Joe were so kind and thorough. They identified sources of water in our basement so we can get things back on track asap. They really offered peace of mind through a stressful process.

Nick and Cameron did a nice job with our demolition of a large roof leak. Leo and Juan did great work with drying out the inside of the house!

Servpro did a great job for my mold remediation needs. They were very knowledgeable and easy to talk to. Everything from the estimate done by Justin to the final inspection done by Nick, was seamless and professional.

We had a very unfortunate incident with a pipe leaking and destroying some flooring and drywall and also flooding our crawlspace … two days before Christmas. Ty, Cameron and Tim arrived the same day we spoke to our insurance company and cleaned up the mess. They were professional and kind; we really appreciated their help during such a stressful situation.

We were very lucky to have Euclides Sanz come immediately when we had water damage this winter. He was fast, very caring of our family and worked so well. We are most thankful!!

Euclides Sanz and Juan Lesmes did a fantastic job fixing our ceiling after a leak! They communicated everything they were doing clearly, kept our home clean while working, updated us throughout the day when asked, and did a great job on the project itself. They were overall respectful and efficient. Highly recommend this team :)

Ethan and Cameron were absolutely wonderful! Very friendly, kept me informed in what they were doing, professional and courteous. I worked along side them cleaning up flooded basement and they were amazing to work with. I highly recommend this crew!!! We could not have been able to do this job without them!

After having our AC unit flood and damage our walls, carpet, and subfloor, Servpro came to our rescue! We worked mainly with Nick N. and he was polite, thorough, respectful, and clear with his explanations. He was punctual and had great communication. This whole process was made so easy by Servpro and Nick. Highly recommend.

I have very mixed reviews about this company. Some of the individuals were great to work with. The tile contractor and project manager, John worked very hard for us. They did a great job. During the demolition phase with different workers however, we had a wedding ring stolen. We filed a police report but were less than impressed by the lack of care or responsibility this company took. My wife and I both agreed we would never use this company again. It is not a good feeling knowing an employee of theirs was in our house and took something important to our family. Sometimes as a company, you have to own up or take responsibility and they failed in that regard.

After several weeks of working with ServPro, I wanted to update my original five star review. I am happy to update again if and when the work is actually completed. My initial five stars were based solely on the mold mitigation and “Dry Guys” because they were FANTASTIC. I truly cannot say enough good things about them. They were responsive, communicative, and consistently went above and beyond. They even checked on our dog by name each time they came and went to make sure he did not slip out. They were wonderful.

Now for the reason I am lowering my rating. The restoration team has been a completely different experience. Communication has been minimal to nonexistent. The project manager seemed unaware of basic details (“Oh who did that?”…your team?)He only became more responsive after we reached out to the mitigation project manager with our frustrations, and that improvement in communication seemed to be focused mainly on getting payment. We repeatedly reminded him that insurance is paying. We also had to ask multiple times for an updated quote because it was incorrect. We did pay our deductible on November 20, after that, we heard nothing. We assumed the silence was due to Thanksgiving, which was fine.

Today, December 2, we received a project satisfaction survey even though the restoration has not even begun. That led us to text the project manager and ask why we received this survey. 10 minutes later, the contractor assigned to our repairs sent a text to us saying that he would be stopping by to drop off supplies. We were not home and I had not given him a reply about his request. However, just a few minutes later, the contractors SON showed up at our door wanting to drop things off. Again, we were not home, and none of this was scheduled in advanced which we told the son via our ring doorbell. Then, the contractor sent a picture of carpet samples for us to choose from. We need to see these in person, not through photos.
At this point, we are extremely frustrated and just ready for this project to be finished. We plan to provide feedback to our insurance company, who originally recommended ServPro. We have spoken to our insurance claims rep several times about these issues, and she has assured us this is not how a project should go. She has also advised us not to sign anything despite the repeated pressure from ServPro to do so.

I wholeheartedly recommend ServPro only for mold mitigation. For restoration work, go somewhere else.

Very nice crew to work cleaning up raw sewage in our basement. I appreciate all that Fonz, Joe, and Camden(?) did for us today. Could have done a bit better around and on the water heater as well as a stand pipe that didn’t get cleaned but overall, ok

Cameron and TJ were amazing and made a stressful process easy. Prompt, professional, and answered 100 questions from my 4 year old. Would absolutely hire again!

We had all current flooring removed (carpet, vinyl and wood) in preparation of installation of all new wood floors. Ethan and Cameron were very thorough and personable. They kept us informed with every step and addressed any of our concerns. It was a huge job which involved moving furniture and other items from room to room. It took three days. We highly recommend them.

Cameron, Joe, and Alphonso were very professional in their service to our flooded basement. In the midst of our frustration regarding the flooding and damage, they gave us peace of mind that when the job is complete, it would be as good as new in all our square footage.

Euclides and Juan were great to work with. They cared for my property and took the time to explain what they were doing. Blair was also great to work with when he came out yesterday. He was able to provide an estimate for the work that needed to be done.